Digital Check TellerScan TS500 User Manual
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Digital Check TellerScan TS500 User Manual

High-volume check scanner
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TellerScan
TS500 User Manual
November 2018_Rev 111618

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Summary of Contents for Digital Check TellerScan TS500

  • Page 1 ® TellerScan TS500 User Manual November 2018_Rev 111618...

  • Page 2: Table Of Contents

    Industry Canada - Class B ..........................5 TellerScan TS500 System Requirements ......................5 TellerScan TS500 Included Equipment ......................6 External View of the TellerScan TS500 ......................7 Rear View of the TellerScan TS500 ........................7 TellerScan TS500 Initial Setup ........................... 8 New User Notice ...............................
  • Page 3 What is the Entry Pocket Capacity? ........................ 21 What is the Exit Pocket Capacity? ........................21 How Many Checks Per Minute Should My TS500 Scan? ................21 TellerScan TS500 User Replacement Parts and Accessories ..............22 TellerScan TS500 Specifications ........................23 Digital Check Contact Information ........................24...

  • Page 4: Declaration Of Conformity

    TellerScan TS500 User Manual ® Rev 111618 Declaration of Conformity Page | 4...

  • Page 5: About The Tellerscan Ts500

    Rev 111618 About the TellerScan TS500 The TellerScan TS500 is an easy-to-use, high-volume check scanner that automatically scans the front and/or back side of checks and reads the Magnetic Ink Character Recognition (MICR) code line. The images and data are then transmitted through a Universal Serial Bus (USB) interface to the PC. The TS500 has an automatic feeder that handles up to 100 items, features a 120-item exit pocket, and also features an ID card scan slot.

  • Page 6: Tellerscan Ts500 Included Equipment

    The TellerScan TS500 includes the following equipment in the box: ✓ TellerScan TS500 check scanner ✓ External power supply and cord – Digital Check part number: 154021-01 100V-240V 50/60Hz voltage sensing ✓ USB 2.0 cable (10 ft) – Digital Check part number: CA0049 ✓...

  • Page 7: External View Of The Tellerscan Ts500

    TellerScan TS500 User Manual ® Rev 111618 TellerScan TS500 Features External View of the TellerScan TS500 Smart Button Clean LED Status LED ID Card Slot Mag Stripe Reader Exit Pocket Entry Pocket LED Reference Card Rear View of the TellerScan TS500...

  • Page 8: Tellerscan Ts500 Initial Setup

    Digital Check only provides an optional driver installation utility and testing software. See the Installing the Optional USB Driver section or the Installing the TS500 Test Software section for additional information.

  • Page 9: Installing The Printer Ink Cartridge

    TellerScan TS500 User Manual ® Rev 111618 Installing the Printer Ink Cartridge Note: Follow these instructions when installing the ink cartridge for the first time, or when replacing an empty cartridge. Step 1: Power off the scanner by pressing and holding the Smart Button for 3 seconds. Step 2: Open the center cover by lifting it up vertically and rotating it into the open position as shown.

  • Page 10: Installing The Printer Ink Cartridge (Continued)

    TellerScan TS500 User Manual ® Rev 111618 Installing the Printer Ink Cartridge (continued) Step 4: Insert the nozzle end of the cartridge into the platform while keeping the end of the cartridge tilted slightly upward. Push down on the tab end side of the cartridge until it clicks twice and snaps into position. Correctly Insert the ink cartridge Nozzle end at a...

  • Page 11: Testing The Scanner

    PC and to test the various scanner functions. Note: The USB driver and test software for the TS500 need to be acquired from Digital Check support. Please call support at: (1) 847-446-2285 or email: support@digitalcheck.com Once you have the USB driver, use the following steps to complete the installation.

  • Page 12: Led Status Indicator And Smart Button Operation

    TellerScan TS500 User Manual ® Rev 111618 LED Status Indicator and Smart Button Operation Smart Button Clean LED Status LED Off or No LED: Press Smart Button once to turn on. Note: To turn off, press and hold the Smart Button. Solid Red LED: Scanner is not connected to computer.

  • Page 13: Led Status Indicator And Smart Button Operation (Continued)

    Solid Blue Clean LED: Cleaning is required. A Digital Check cleaning card is needed to clean the scanner. See the Cleaning the TS500 Drive Rollers Using a Cleaning Card section for additional information on how to clean the TS500 scanner.

  • Page 14: Loading Items Into The Scanner

    TellerScan TS500 User Manual ® Rev 111618 Loading Items into the Scanner The TS500’s automatic feeder can handle up to 100 items at a time. Please follow the steps below to ensure proper feeding. Step 1: Slide out the entry and exit trays to expand the length of the trays to accommodate larger or business size checks.

  • Page 15: Id Card Scanner

    TellerScan TS500 User Manual ® Rev 111618 ID Card Scanner ID Cards: ID cards should be inserted into the ID card slot facing the exit pocket. Insert the ID card into the scanner and up to the indicated line on the cover and then begin the ID scan process. Correctly inserted Magnetic Stripe Reader Magnetic Stripe: Swipe the card with the magnetic stripe facing the arrow towards the reader.

  • Page 16: Accessing The Tellerscan Ts500

    TS500 User Manual ® Rev 111618 Accessing the TellerScan TS500 Accessing the Internal Document Path The TS500 has 3 access doors: the camera door, rear path door, and feed roller door. These can be opened separately by pulling on the indent on each door. This gives access to the path.

  • Page 17: Tellerscan Ts500 Routine Maintenance

    Cleaning the TS500 Camera To clean the cameras, use a Digital Check cleaning swab or a clean, lint free cloth dampened with water to clean the camera glass. Avoid using paper towels or napkins that leave dust particles on the glass. Be careful not to scratch the glass when cleaning or accessing the camera.

  • Page 18: Cleaning The Ts500 Drive Rollers Using A Cleaning Card

    Rev 111618 Cleaning the TS500 Drive Rollers Using a Cleaning Card Use the Digital Check scanner cleaning cards (PN: IS0033 - available at www.digitalcheck.com) for routine cleaning maintenance. Note: In order to maintain optimum performance, it is recommended to use a cleaning card after every 10,000 item scans.

  • Page 19: Rotating And Replacing The Discriminator Pad

    Step 1: Open the center cover and the feed roller door to provide access to the discriminator pad. See the Accessing the TellerScan TS500 section for additional information. Step 2: Lift or pull up on the discriminator pad to remove. There are no tools required for removal.

  • Page 20: Tellerscan Ts500 Troubleshooting

    ▪ If no driver is found it will show “USB 2.0 Hub” as the device. ▪ If an older Digital Check driver is found, it will show “USB 2.0 Hub” and under “Other Devices” it will show “TS500”. ▪ If the correct driver is found it will show “TellerScan”.

  • Page 21: Tellerscan Ts500 Frequently Asked Questions

    However, the rated character yield on the ink cartridge is between 5-7 million characters. Do not shake or drop the cartridge; this can cause printing to fail. Digital Check recommends keeping a spare cartridge available. What is the Entry Pocket Capacity? The entry pocket can accept up to 100 standard checks in good condition at a time.

  • Page 22: Tellerscan Ts500 User Replacement Parts And Accessories

    TellerScan TS500 User Manual ® Rev 111618 TellerScan TS500 User Replacement Parts and Accessories DESCRIPTION PART NUMBER Feed Roller 155102-02 Discriminator Pad 155117-01 Ink Cartridge MS0083 USB 2.0 Cable (10 ft) CA0049 Power Supply 154021-01 Cleaning Cards IS0033 Page | 22...

  • Page 23: Tellerscan Ts500 Specifications

    Document Capacity: Windows 10 (32/64 bit) Entry Pocket (Check Feeder): Up to 100 items Mac OS (Contact Digital Check Technical Support Exit Pocket: Up to 150 items for specific versions supported) Linux (Contact Digital Check Technical Support for Document Handling: specific versions supported) Document Height: 2.0”...

  • Page 24: Digital Check Contact Information

    10231-A Trademark Street ✓ Technical Support and More Rancho Cucamonga, CA 91730 Phone: (909) 945-5106 Fax: (909) 948-3788 TellerScan, AccuTrac and Best Read are trademarks of Digital Check Corp. All other trademarks are the property of their respective owners. Page | 24...

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