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SmartSource Elite Series - Installation & Operations Guide
Section 4
Solving problems
Jams in track
Documents jamming in the track are usually the result of
➢ Poor document quality – documents with tears, creases, folds or dog-ears
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Documents which are stapled or taped together
➢ Foreign objects in the track – staples, paper clips, rubber bands etc.
➢ Documents that are too big, or too small – see document size limits above.
➢ Too many documents stacked in the output pocket.
Poor feeding, double feeds
Most feeding problems (poor feeding, no-feeds, double-feeds, skewed documents) are caused by poor
document quality or preparation. See Section 2 above for details on proper document preparation. Poor
feeding can also be caused by over-filling the feed hopper. The capacity of the feed hopper is up to 100
documents, depending on condition, but thick or crumpled documents may reduce the number that can
be loaded into the feed hopper.
Other causes of feed problems
➢ Feeder sensor requires cleaning – see section 3, above
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Documents which are stapled or taped together
➢ Foreign objects in the track – staples, paper clips, rubber bands etc.
➢ Documents which are poorly-aligned – see Inserting documents and aligning them for proper
flow, above
➢ Documents that are too big, or too small – see document/card preparation above
If these causes are eliminated, then most remaining feeding issues are caused by worn, soiled or
damaged feeder consumables. These are the rollers and tires which feed and separate the documents.
During normal use, these parts become worn from rubbing on the documents, or they become soiled with
ink and dirt from the documents. There are two consumable items:
1. 2 feed rollers (tan color)
2. 1 separator (blue color).
➢ Poor feeding – documents do not feed out of the feed hopper, or feed slowly or intermittently.
This is usually due to worn, soiled or damaged feed rollers. See below for details on how to
replace feed rollers.
➢ Double feeds – feeding more than one document at a time. This is usually due to a worn, soiled
or damaged separator tire. See below for details on how to refresh or replace the separator.
Worn or soiled feed consumables are a normal result of operating the unit. How quickly the feed
consumables degrade depends on the condition of the documents being fed. If poor feeding persists,
even with improved document preparation, then the consumables should be replaced or refreshed.
May 2019
8227 4907-005
Page 28 of 37
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