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Summary of Contents for Digital Check SmartSource Elite Series
- Page 1 Installation and Operations Guide ® SmartSource Elite Series Professional Elite Merchant Elite Ultraviolet Elite January 2017 8227 4907-003...
- Page 2 The only warranties made by Digital Check Corp., if any, with respect to the products described in this document are set forth in such agreement. Digital Check cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages.
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Page 3: Table Of Contents
SmartSource Elite Series - Installation & Operations Guide Table of Contents Introduction..............................5 Capabilities overview ..........................5 SmartSource Professional Elite, Merchant Elite and Ultraviolet Elite ............6 Section 1 ............................... 7 Setting up the Unit ............................. 7 Choose a Location ..........................7 Power Supply ............................ - Page 4 SmartSource Elite Series - Installation & Operations Guide Cleaning the endorser station (Professional Elite and Ultraviolet Elite only) ........22 Section 4 ..............................24 Solving problems ............................. 24 Jams in track ............................24 Poor feeding, double feeds ......................... 24 Poor stacking in pocket ........................27 Poor quality images ..........................
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Page 5: Introduction
Introduction Capabilities overview The SmartSource Elite series is a family of table-top document scanners that can feed, read, image and stack a wide range of financial documents, as well as rigid cards such as driver’s licenses and ID cards. All SmartSource Elite series machines include: ... -
Page 6: Smartsource Professional Elite, Merchant Elite And Ultraviolet Elite
SmartSource Elite Series - Installation & Operations Guide SmartSource Professional Elite, Merchant Elite and Ultraviolet Elite The SmartSource Professional Elite, Merchant Elite and Ultraviolet Elite have some functional differences, as follows: Function Professional Elite Merchant Elite Ultraviolet Elite 155 items per minute... -
Page 7: Section 1
Digital Check . Need Help? In the USA, you can call the Digital Check Help Desk at 1-847-446-2285 for live customer support, 8:30 a.m. to 5 p.m. Monday through Friday. Online, go to www.digitalcheck.com for general product information, manuals, drivers and downloads and training/support videos. -
Page 8: Opening The Box - Checking Box Contents
Device driver software must be loaded onto the host PC before connecting your SmartSource Elite to the PC. Device driver software may be downloaded from the Digital Check website, www.digitalcheck.com. Other application software may also be required to be loaded – consult your IT service provider or application provider to be sure that all required software is loaded before connecting and powering your SmartSource Elite unit. -
Page 9: Basic Layout Of Your Smartsource Elite
SmartSource Elite Series - Installation & Operations Guide Basic layout of your SmartSource Elite Endorser cover – lifts off Alternate entry (in back) Power and USB cable Image cover – snaps open entry (in back) Feeder flag Document limit –... -
Page 10: Connecting Cables And Powering On The Unit
1. Locate the power supply ‘brick’ and AC power cord and plug them together. Use only the power supply ‘brick’ that was packed with your SmartSource Elite. Do not exchange power supply ‘bricks’ between units, or use non-Digital Check- supplied power supplies, even if they look similar. -
Page 11: Installing The Inkjet Cartridge (Professional Elite And Ultraviolet Elite Only)
SmartSource Elite Series - Installation & Operations Guide Installing the Inkjet Cartridge (Professional Elite and Ultraviolet Elite Only) 1. Lift off the endorser cover. The endorser housing is visible. 2. The housing may have packing tape on it to hold it closed during shipping. Remove this tape carefully. -
Page 12: Section 2
SmartSource Elite Series - Installation & Operations Guide Section 2 Operating the Unit Powering on the Unit Press the power button. The blue status light within the button will light. When the unit is ready for use, the light will start to blink slowly. -
Page 13: Preparing For Document Flow
SmartSource Elite Series - Installation & Operations Guide Preparing for Document Flow 1. Adjust the floor extender and document limit to match the length of the documents to be fed by sliding them out, as shown below. 2. For proper feeding, the floor extender should be extended to support the documents in the feed hopper and prevent them from tipping or skewing. -
Page 14: Inserting Documents And Aligning Them For Proper Flow
– they may jam in the unit, and the image quality may be degraded To optimize the design of documents to be processed with the SmartSource Elite series and the financial document processing system generally, refer to Digital Check Document Design Guidelines 4326 6808. -
Page 15: Processing Documents
MICR code line, and document images may be skewed. When inserting larger numbers of documents, an automated powered document jogger may be helpful. Suitable joggers are available from the Digital Check Store www.digitalcheck.com, part numbers 750606909, 752008995 and 752010901. -
Page 16: Processing Id Cards And Documents Using The Alternate Entry
SmartSource Elite Series - Installation & Operations Guide Processing ID cards and documents using the alternate entry Insert card as shown When prompted by your application, insert the ID card into the alternate entry at the rear of the unit, as shown. -
Page 17: Removing Items From Pocket
SmartSource Elite Series - Installation & Operations Guide Removing items from pocket Lift stacked documents out of the pocket as shown. Documents may be removed from the pocket at any time. Lift documents up and out of pocket Stopped-document conditions If the unit stops with a document in the track (between the feeder hopper and the output pocket) first refer to the application to determine the cause of the stoppage. -
Page 18: Section 3
For cleaning sensors, image cameras and track walls, a mild solvent such as ethyl alcohol (ethanol) or isopropyl alcohol may be used, preferably diluted 50% with water. Cleansing wipes pre-soaked with suitable solvent are available from the Digital Check Store, www.digitalcheck.com, part number 751804907. - Page 19 If foreign objects cannot be blown out with compressed air, you can attempt to remove them using a non- metallic tool or probe such as the Digital Check track-cleaning tool (available from the Digital Check Store, www.digitalcheck.com, part number 750381907).
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Page 20: Cleaning The Image Cameras
(ethanol) or isopropyl alcohol may be used. Cleansing wipes pre-soaked with suitable solvent are available from the Digital Check Store, www.digitalcheck.com, part number 751804907. Ensure that any cleanser or solvent has been completely wiped off or dried before closing the image cover. -
Page 21: Cleaning Track Sensors
SmartSource Elite Series - Installation & Operations Guide Cleaning track sensors The unit includes four sensors, as shown. If dirt or dust accumulates on these sensors, errors may result. 2 feeder sensors (located in recesses in both track walls) Sensor (located in... -
Page 22: Cleaning The Endorser Station (Professional Elite And Ultraviolet Elite Only)
SmartSource Elite Series - Installation & Operations Guide Wipe in this direction only Ink nozzles Electrical contacts Remove the inkjet cartridge, and wipe the inkjet nozzles briefly with a soft cloth moistened with water. Use only water – use of any other cleanser or solvent may destroy the cartridge. Wipe only in the direction shown. - Page 23 Felt pad assembly snaps out downwards The replacement felt pad assembly slides in upwards and ‘snaps’ into place. Replacement felt assemblies are available from the Digital Check Store, www.digitalcheck.com, part number 8227 4203. January 2017 8227 4907-003...
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Page 24: Section 4
SmartSource Elite Series - Installation & Operations Guide Section 4 Solving problems Jams in track Documents jamming in the track are usually the result of Poor document quality – documents with tears, creases, folds or dog-ears Foreign objects attached to the documents – tape, staples, adhesives, etc. - Page 25 SmartSource Elite Series - Installation & Operations Guide To ensure continued trouble-free operation, users should be aware that consumables may need to be replaced, and be prepared with replacement parts when necessary. The unit is designed for quick and easy replacement of feeder consumables by the operator. No tools are required and the unit does not need to be taken out of service or returned to a service facility.
- Page 26 SmartSource Elite Series - Installation & Operations Guide To remove and examine the separator: 1. Open the front cover, lift off the endorser cover and locate the triangular separator – it has a blue top cap and a blue rubber tire.
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Page 27: Poor Stacking In Pocket
SmartSource Elite Series - Installation & Operations Guide Poor stacking in pocket Poor stacking of documents in the output pocket is usually caused by Poor document quality – documents with tears, creases, folds or dog-ears. Foreign objects attached to the documents – tape, staples, adhesives, etc ... -
Page 28: Detailed Troubleshooting Chart
SmartSource Elite Series - Installation & Operations Guide Detailed troubleshooting chart For more-detailed descriptions of how to resolve operating errors, please refer to the following troubleshooting chart. Problem Topic Condition/Problem Possible Cause Corrective Action Power Supply Scanner will not power... - Page 29 SmartSource Elite Series - Installation & Operations Guide Problem Topic Condition/Problem Possible Cause Corrective Action See “Feeder” conditions below Frequent Jams or Items do not feed Multiple causes Stops correctly Items feed into the Debris/obstruction in Examine paper path to locate small bits of paper,...
- Page 30 SmartSource Elite Series - Installation & Operations Guide Problem Topic Condition/Problem Possible Cause Corrective Action Feeder Flow will not restart Operator or application After error recovery operator should wait at least 4 seconds before attempting to flow. “Feeder Jams” after a jam...
- Page 31 SmartSource Elite Series - Installation & Operations Guide Problem Topic Condition/Problem Possible Cause Corrective Action Application issue – refer to your IT or application Readers OCR scan band incorrectly defined, provider reader is not looking at correct area of the...
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Page 32: Section 5
SmartSource Elite Series - Installation & Operations Guide Section 5 Replacement parts / consumables To obtain replacement parts, call 1-800-446-2285 or visit the Digital Check Store at www.digitalcheck.com The following consumable parts are available: Item Part Number Description Endorser felt...
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