Tellerscan® 215 & 230 Troubleshooting - Digital Check TellerScan 215 User Manual

TellerScan 215 & 230 User Manual Rev 050609
The standard sequence for the two top cover LEDs is:
1. When the scanner is powered on, the right LED will light up 'red'. This indicates
initial power to the scanner.
2. If the firmware and drivers have been properly loaded, once the application
launches and acquires the scanner, the right LED will now turn 'green'.
3. Once the TellerScan® 230 is synchronized with the application, the left LED is
now used to detect the presence of documents in the entry pocket.
4. Note: Both the power cable and both ends of the USB cable must be plugged in
for the red LED light to come on. If the red LED does not come on, check the
power and reseat both the power and the end of the USB cable going into the PC
and into the scanner.
TellerScan® 230 Troubleshooting
Clearing Jams
If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed
document by pressing the "EJECT" button within your application (if applicable). In case
the document does not exit the document track, you can grab the document with both
hands and carefully wiggle the document back and forth while lifting up. Otherwise,
follow these steps:
1. Remove the central cover, if needed, to remove the document.
2. Clear the path of any jammed document and make sure that the rollers are free of
paper and debris.
3. Replace the cover.
Document Feeding Problems
The TellerScan® 215 is a drop and slide style of feeder. If the documents are not being
grabbed by the first drive roller, try cleaning the entry rollers using a TellerScan®
cleaning card and the procedures described within this users guide.
The TellerScan® 230 is designed with a self adjusting auto-feeder and should not
require user adjustments. If you notice feeding problems, check the documents for bent
of folded edges and for debris in the scanner document track. If feeding problems are
still experienced, try cleaning the entry rollers using a TellerScan® cleaning card and
the procedures described within this users guide.
Check Images are streaking or fading
If you notice either streaking or fading on the images, the scanheads may require
cleaning. Refer to the section on page 14 regarding cleaning the scanhead area.
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