Detailed Troubleshooting Chart - Digital Check SmartSource SSM1-MICROELITE-SEIJ Installation And Operation Manual

Installation & Operations Guide - SmartSource Micro Elite IJ

Detailed troubleshooting chart

For more-detailed descriptions of how to resolve operating errors, please refer to the following troubleshooting chart.
Problem
Topic
Power Supply
USB Issues
Track Noise
Rev. 022720
Condition/Problem
Scanner will not
power up. Blue LED
in function switch is
not lit, scanner is off.
Host PCB does not
recognize the
scanner as a USB
device
Unit is not
recognized as Digital
Check SmartSource
Micro Elite IJ
Clicking or ticking
noises as document
travels in track
8227 5727-003
Possible Cause
Not plugged into AC
outlet,
Non-functioning AC
outlet
Defective power supply
Incorrect or defective
USB cable
Excessive cable length
PC has lost or failed to
maintain the USB
connection
Unit was connected to
PC before USB driver
software was loaded
SmartSource driver for
Micro Elite IJ may not
be installed/loaded
Obstruction in
document track
Corrective Action
Plug into a known-good
AC outlet
Verify AC outlet is OK, try
a different AC outlet
Replace power supply
Check USB cable for
damage. Cable should be
to USB 2.0 standard or
better – replace if in doubt.
Maximum length for any
single USB 2.0 cable is 15
feet (5 meters). The use of
USB extension cables
and/or USB hubs and/or
plug/cable adapters may
cause USB failures.
Re-initialize the USB
system by shutting down
the host PC (Note – the
'restart' function of the
host PC will not complete
this process; the PC must
be shut down entirely.)
This should be an
isolated event – if this
correction is required
repeatedly, there may be a
defect in the host PC.
Disconnect unit, then
install SmartSource Micro
Elite IJ driver software
In Device Manager,
ensure "SmartSource
Pro/Value"
appears/disappears from
Jungo folder when unit is
turned on/off. Update or
reinstall SmartSource
Micro Elite IJ software as
needed.
Inspect track, remove
debris.
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