Detailed Troubleshooting Chart - Digital Check SmartSource Expert Micro Elite Installation And Operation Manual

Installation & Operations Guide - SmartSource Expert Micro Elite

Detailed troubleshooting chart

For more-detailed descriptions of how to resolve operating errors, please refer to the following troubleshooting chart.
Problem
Topic
Power Supply
Track Noise
Indicators /
Controls
See page 13
for power
button light
interpretation
chart on all
Expert Micro
Elite models
starting with
serial #
9203xxxxx
Frequent
Jams or
Stops
June 2019
Condition/Problem
Scanner will not
power up. Blue LED
in function switch is
not lit, scanner is off.
Clicking or ticking
noises as document
travels in track
Power light does not
come on
Items do not feed
when button is
pressed
Track stops
frequently with the
same error message
Track stops/fails to
start with a
'document in track'
message
Items do not feed
correctly
Items feed into the
track but then stop
suddenly and have
leading edge
damage
Item stops in curved
portion of track
Items skew as they
are fed
8227 6059-001
Possible Cause
Not plugged into AC
outlet,
Non-functioning AC
outlet
Defective power supply
Obstruction in
document track
Multiple causes
Button is not being
operated correctly
Application is not ready
Error message will
indicate the cause of
the repeated problem
Document or debris is
stopped in track and
blocking track sensor
Several different jams
are "mapped" into this
single message, a
"decoding" effort will
reveal what area of the
track reported the jam
Multiple causes
Debris/obstruction in
paper path
Item is too thick or too
stiff-run through ID
card track.
Inadequate document
preparation
Corrective Action
Plug into a known-good
AC outlet
Verify AC outlet is OK, try
a different AC outlet
Replace power supply
Inspect track, remove
debris.
See 'Power Supply'
conditions, above. Also,
'Using the
refer to
power/stop-start button'
Refer to 'Power Button
Function'
Using the
power/start-stop button /
meaning of the status light
Consult application
documentation
Use error message to
identify the appropriate
problem area
Inspect and clear as
required.
Consult with your IT or
application provider to
analyze error codes.
See "Feeder" conditions
below
Examine paper path to
locate small bits of paper,
tape, staples, etc.
Remove debris gently
using the spatula tool.
Card stock, envelopes,
carriers will not travel
correctly if they are too
thick or too stiff.
Ensure document is
properly aligned on base-
floor bottom
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