Sb Scanner Troubleshooting; Clearing Jams; Document Feeding Problems; Check Images Are Streaking Or Fading - Digital Check SB 500 User Manual

SB Scanner Troubleshooting

Clearing Jams

If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed
document by selecting the "EJECT" button within your application (if applicable). In case
the document does not exit the document track, you can follow these steps:
1. Grab one end of the document and slowly pull it out of the scanner.
2. Make sure that the rollers are free of paper and debris.

Document Feeding Problems

The SB Scanner was designed to be a manually fed scanner. If you notice feeding
problems, check the documents for bent or folded edges and for debris in the
scanner document track. Make sure the leading edge of your documents are straight
and not wrinkled or folded. Insert document at level to the intake slot. If your
document has a fold, sharp-bend or is wrinkled, you will need to straighten or flatten
it first before scanning.

Check Images are streaking or fading

If you notice either streaking or fading on the images, the scanheads may require
cleaning. Refer to the section below on cleaning the scanheads.

Cleaning the Scanner

Cleaning Steps
1. Blow out the paper path using compressed air to remove dust or bits of paper.
2. Clean the scanner with the included cleaning sheet and 70% isopropyl alcohol
(not included). Place a few drops along the middle of the cleaning material and
proceed to the Calibrate menu, select CLEAN option instead. Your scanner will
automatically pass the cleaning material back and forth over the internal image
sensor glass.
In severe environments where ink and dirt build up rapidly, it may be necessary to
clean the scanner rollers more often. This simple maintenance will dramatically
improve the reliability of your scanner over its useful life.
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