Common Problems - point ORBIT ONE User Manual

COMMON PROBLEMS

Problem
Failure of recharging
Abnormal sound in
cleaning
Failure of connection
to Wi-Fi
Necessary to be recharged
for 16 hours in the first
three times of use?
Recharging during cleaning
but no continued cleaning
after that
Failure to go back to
the cleaning base
station after partial
cleaning or relocating
Incomplete sweeping
Smaller cleaning
capacity
Failure of periodic
cleaning
Does the main body consume
a lot of power if it is on the
cleaning base station all the
time?
Solution
There are excessive obstacles close to the cleaning base station:
please put the cleaning base station in an open area; the main
body is too far from the cleaning base station: please make them
close.
The main brush, the side brush, or the main wheel is twined by
foreign matter(s): Please stop the product and clean the
corresponding part; the omni-directional wheel is stuck by dust in
cleaning: it is suggested to dismount it with help of a screwdriver
and flush it.
The Wi-Fi function is not activated: Please reset the Wi-Fi and
try again.
The Wi-Fi signal is weak: Please make sure the main body is in
an area with a strong Wi-Fi signal.
The connection to Wi-Fi is abnormal: Please reset the Wi-Fi,
download the latest mobile phone client and try the connection
again.
The APP does not support the product of the current model:
Please check the model(s) supported by the APP.
Connection to Wi-Fi fails suddenly: It is possible that the router is
wrongly set. Please contact our after-sales service department.
The lithium-ion battery has no memory. It can be used immedi-
ately after full charging.
Please make sure the main body is not in the DND mode which
disables continued cleaning; the main body is manually
recharged or put back in the cleaning base station.
After partial cleaning or long-distance moving, the appliance will
generate another map. If the main body is too far from the
cleaning base station, it may fail to get recharged automatically.
Please put it back in the cleaning base station manually for
recharging.
The along-wall motion sensor or the cli sensor is dirty: Please
wipe it with a clean soft cloth.
The dust box is full: Please clean the dust box; the filter screen is
blocked: Please clean the filter screen; the main brush is twined
by foreign matter(s): Please remove the foreign matter(s).
The battery level is low. Only when the battery level is higher
than 15% can periodic cleaning be triggered.
The appliance consumes a little power in this case, ensuring the
best performance for the battery.
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