point ORBIT ONE User Manual page 23

TROUBLESHOOTING
Error phenomenon (cleaning
base station)
Error 11: Abnormal air pressure
of the cleaning base station
Error 12: Full dust bag
Error 13: Abnormal dust
collection
Error 14: Standby
Prompt: Some faults can be fixed by a system reset.
COMMON PROBLEMS
Problem
Failure of power-on
Failure of charging
Slow charging
Solution
Check whether the cleaning base station's top cover is closed.
Check whether the dust bag is full. If it is, replace it in time.
If the dust bag is not full, check whether the cleaning base
station's dust passage is blocked. If the dust passage is
blocked, clean it manually.
Check whether there is any foreign matter at the dust
collection port of the cleaning base station's dust bag. If
there is, remove it.
Check whether the dust box is blocked. If it is, clean it.
In the mopping mode, the clean water tank has water
shortage or is not in place after the main body has returned
to the cleaning base station.
In the mopping mode, the sewage tank is in place or is full
but is not replaced after the main body has returned to the
cleaning base station.
In the mopping mode, the cleaning tray is not in place after
the main body has returned to the cleaning base station.
The rinse tank is full after the main body has returned to
the cleaning base station.
Solution
The battery level is low: Please have the main body charged
by the cleaning base station before continued use; the
battery temperature is too high or too low: Please use the
appliance at an ambient temperature of 0°C to 40°C.
The cleaning base station is not powered on: check whether
both ends of its power cable are correctly connected; the
contact is poor: please clean the cleaning base station's
charging contact, and the main body's contact piece; check
whether the cleaning base station's display is lit.
The main body reduces its charging speed automatically for
longer battery life when used in a hot or cold place; the
charging contact area is dirty: clean it with a dry cloth.
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