Troubleshooting; Checking Operational Status - Entrust nShield 5c Installation Manual

10. Troubleshooting

This chapter describes what to do if you have an issue with your HSM, or your Security
World Software.

10.1. Checking operational status

Use the following methods to check the operational status of the module.
10.1.1. Enquiry utility
enquiry
Run the utility to check that your module is working correctly. The
bin
is in the subdirectory of the
• C:\Program Files\nCipher\nfast
• /opt/nfast
for Linux.
If the module is working correctly, the
Server:
enquiry reply flags none
enquiry reply level Six
serial number ####-####-####
mode operational
version #-#-#
speed index ######
rec. queue ####..####
...
version serial #
remote port (IPv4) ####
Module ##:
enquiry reply flags none
enquiry reply level Six
serial number ####-####-####
mode operational
version #-#-#
speed index #####
rec. queue ##..###
...
rec. LongJobs queue ##
SEE machine type PowerPCELF
supported KML types DSAp1024s160 DSAp3072s256
hardware status OK
If the output from the
Status LED to discover the status of the module.
10.1.2. Status LED
The blue Status LED indicates the operational status of the module.
nShield® 5c Installation Guide
nCipher
directory. This is usually:
for Windows.
enquiry
enquiry
utility does not show
utility returns the message:
mode operational, you can use the
enquiry
utility
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