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Entrust Sigma DS4 User Manual

Instant financial issuance system
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User's Guide
Sigma DS4 and DS4-ES1 Instant Financial
Issuance System
September 2023
528061-001, Rev E

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  • Page 1 User’s Guide Sigma DS4 and DS4-ES1 Instant Financial Issuance System September 2023 528061-001, Rev E...
  • Page 2 Trademark Acknowledgments Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries.
  • Page 3 Safety The following basic safety tips are given to ensure safe installation, operation and maintenance of Entrust equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.
  • Page 5 Revision Log Revision Date Description of Changes November 2020 First release of this document March 2021 Updated document with new printer features. September 2022 Updated document with new printer features. February 2023 Updated document with Secure Scramble option. September 2023 Updated document for 3 input/3 output multi-hopper.

  • Page 7: Table Of Contents

    Contents Chapter 1: Introduction........... . . 1 About this Manual.
  • Page 8 Retrieve the Printer’s Network IP Address ......... . 29 Retrieve an IPv4 Address .
  • Page 9 Repair a Broken Ribbon ............66 Messages and Conditions .
  • Page 10 294: Cleaning required........... 78 295: Settings error .

  • Page 11: Chapter 1: Introduction

    Chapter 1: Introduction About this Manual This manual provides user information for the Sigma DS4 and DS4-ES1 Instant Financial Issuance Systems. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the printer, including how to power the printer on and off, how to use the front ...
  • Page 12 Introduction...

  • Page 13: Chapter 2: About The Printer

    125-card capacity also is available. In addition, optional upgrade kits allow you to install a Wi-Fi Module and various rear modules to the printer. An optional embosser is available on the Sigma DS4 Instant Financial Issuance System. The configuration label on the printer shows the options installed. Refer to “Printer Configuration...

  • Page 14: Printer Components

    Printer Components Use the following sections to become familiar with the printer. Printer Left Side Wi-Fi USB Port Cable Lock Receptacle Power Connection USB Connection Data Port Ethernet Connection Wi-Fi USB Port The Wi-Fi port allows you to insert the optional Wi-Fi Module in the printer.

  • Page 15: Printer Front And Right Side

    The output hopper holds up to 25 completed cards. LED Light Bar The LED light bar blinks to indicate a printer error status. It is a solid color when the printer is in Ready status. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 16: The Printer Cover

    Input Hopper Lock The input hopper lock unlocks the input hopper. Reject Tray Unfinished cards or cards not processed properly are placed in the reject tray. An administrator can change the reject card location to the output hopper using the Printer Dashboard. Refer to the Printer Dashboard Help for more information.

  • Page 17: Printer Back

    The connection slots allow the rear module component to connect Connection Slots to the printer. Refer to the modules Upgrade Installation Instructions for complete information about how to install the rear module. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 18: Multi-Hopper Printer

    Multi-Hopper Printer Input Hoppers 1–6 Hopper Lock Multi-Hopper Bars Lock Lock Bar Release Button (B1) Output Cartridge Release Hopper Buttons Exception Slide Input Hoppers 1–6 Each hopper cartridge in the multi-hopper holds up to 125 cards (0.030 in. or 0.762 mm thickness). The hopper cartridges can be removed from the printer for secure storage.

  • Page 19: Input/3 Output Multi-Hopper Printer

    (H1, H2 and H3) of the multi-hopper. Condition “245: Configuration error” page 77 displays on the printers front panel when the input/output hoppers are not correctly placed in the multi-hopper. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 20: Multi-Hopper Input Cartridge

    Multi-Hopper Input Cartridge The multi-hopper input cartridges can be pulled out from the multi-hopper unit. You can remove the cartridges with the cards inside and store them securely, if necessary. Card Weight Cartridge Door Label Retainer Cartridge Door Release Button Cartridge Door The door release button allows you to open the cartridge door.

  • Page 21: Multi-Hopper Output Cartridge

    Cartridge Door The cartridge door swings down to provide access to the cartridge to remove cards. Card Lifter The card lifter raises the card stack when the door is opened. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 22: Manual Feed Input Hopper

    Manual Feed Input Hopper Printers with a manual feed input hopper require cards to be loaded individually by the user. Manual Input Slot Manual Input Slot Load a card into manual input slot on the when prompted by a message on the LCD panel. Refer to “Manual Feed Input Hopper Printer”...

  • Page 23: Inside The Printer

    Lift up the handle on the ribbon cartridge or cassette to remove it Handle from the printer. Ribbon Cartridge or The ribbon cartridge or cassette holds the print ribbon and cleaning Cassette roller. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 24: Print Ribbons

    Print Ribbons Depending on the printer model, the print ribbon is available as a replaceable roll that is loaded on the ribbon cartridge, or as part of a prefilled print ribbon cassette. Ribbon Cartridge The ribbon cartridge holds a roll of ribbon that you can replace when it runs out. The cartridge also holds a cleaning roller that is replaced with each ribbon change.

  • Page 25: Prefilled Print Ribbon Cassette

    The ribbon cassette is shipped in a closed position and must be extended to its fully open position before installing it in the printer. Refer to “Install the Prefilled Print Ribbon Cassette” page Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 26: Optional Components

    Optional Components ES1 Emboss Module The ES1 embossing module can be added to the Sigma DS4 printer to add embossing and indent features to the card design. Refer to the ES1 Emboss Module User’s Guide for more information. DS4-ES1 Instant Financial...

  • Page 27: Light Curing Module (Lcm)

    Printing UV curable graphics with the LCM requires UV print ribbons. Refer to the Light Curing Module (LCM) User’s Guide for more information. Sigma DS4 Printer Light Curing with Light Curing Module (LCM) Module (LCM) Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 28: Printer Configuration Label

    Printer Configuration Label The printer configuration label on the side of the cover swingarm shows the components installed. It provides information that is useful when requesting service. Configuration Label The label shows the following information: Printer model and serial number ...
  • Page 29 Rear Modularity R1=Rear Modularity blank=No Modularity Printing blank=300 DPI Printhead Locks L1=Locks L2=Mechanical Lock blank=No Locks Secure Scramble U1=Secure Scramble blank=No Secure Scramble Covers Cx=Covers option, where x indicates your printer model. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 30: Multi-Hopper Configuration Label

    Multi-Hopper Configuration Label If the printer is equipped with an optional multi-hopper, the multi-hopper component has a separate configuration label. This configuration label is located on the back of the component. A second multi-hopper configuration label is located in the hopper receiver of the H2 cartridge. Remove the H2 cartridge to view the label.
  • Page 31 Date and country of assembly  Option Configuration Code Hopper Cassette Type C1=6 125-Card Removable Input Hoppers C2=3 Input/3 Output 125-Card Removable Hoppers Printer Type N2 = DS3, DS4 Locks L1=Multi-Hopper Lock blank=No lock Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 32 About the Printer...

  • Page 33: Chapter 3: Using The Printer

    A data connection between the printer and PC. The connection can be via USB, network,  Wi-Fi (if installed), or a Cloud connection. A network or Cloud data connection between the printer and PC.  Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 34: Tasks And Users

    Tasks and Users Typical roles in a card personalization system include: The operator, who makes cards, loads supplies, and handles minor problems such as card  jams. The system administrator, who sets up the card printer and other hardware, sets up card ...

  • Page 35: Printer Controls

    If multiple connection types are present, (for example, USB, IPv4, Wi-Fi), only  the first connection address displays. To see the IPv6 addresses available to the printer, you must use the LCD Status  menu. Refer to “Retrieve an IPv6 Address” page Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 36: Lcd Panel Icons

    When you use the arrow keys to view the printer IP address, the LCD panel also displays a QR code. Scan the QR code from a mobile device to start the Printer Dashboard to see additional printer information and work with the printer. To successfully scan the QR code on the IP address panel requires a camera with a resolution of 5 megapixels or higher.

  • Page 37: Lcd Panel Menus

    LCD Panel Menus The LCD panel shows the printer’s menu system and displays printer messages or conditions. For a list of error messages and recovery information, refer to “Printer Messages” page Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 38 When the printer is in the Ready status, the LCD displays the name of the printer. Press the U button to suspend the printer. Then, press E to enter the menu system. Use NTER the arrow keys to move through the menus, and press E to make a selection.

  • Page 39: Retrieve The Printer's Network Ip Address

    Access the Status menu in the LCD menu system: Press the down arrow to display Status on line 3. Press E to enter the Status menu. NTER Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 40 Press the down arrow until Network IPv4 displays on line 3. Press E to display the Network IPv4 menu. NTER Press the down arrow to display IP Address on line 3. Press E to display the IP address. Record the IP address. NTER Press the down arrow to display the Subnet Mask on line 3.

  • Page 41: Retrieve An Ipv6 Address

    Access the Status menu in the LCD menu system: Press the down arrow to display Status on line 3. to enter the Status menu. Press E NTER Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 42 Press the down arrow until Network IPv6 displays on line 3. Press E to display the Network IPv6 menu. NTER Press the down arrow until the address method used by your network displays on line 3. DHCP  SLAAC  Manual ...
  • Page 43 1 indicates which address is being displayed. Record the address. Press the down arrow until Exit displays on line 3. Press E . Then, press the U button to return the printer to Ready. NTER Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 44: Print A Test Card

    Print a Test Card The printer includes a one-sided test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin.

  • Page 45: Load And Replace Supplies

    Slide the card into the exception slot. Push the card all the way into the input hopper. The card slides under any cards already in the input hopper so that it can be picked. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 46: Manual Feed Input Hopper Printer

    Manual Feed Input Hopper Printer Printers equipped with a manual feed input hopper require cards to be loaded individually when requested. Condition 170 will display on the front panel when a print job is requesting a card to be loaded. Hold the card by the edges and slide the card into the manual input slot.
  • Page 47 If any of the locks are left in the unlock position, the printer issues an error. You must unlock and re-lock all locks to clear the error and place the printer in Ready status. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 48: Use The Multi-Hopper Exception Slide

    Use the Multi-Hopper Exception Slide Use the exception slide to insert a single card into the printer without unlocking the multi-hopper or opening a hopper cartridge. Pull the exception slide out from the multi- hopper. Insert the card into the exception slide tray. Push the exception slide back into the multi- hopper.

  • Page 49: Input/3 Output Multi-Hopper

    Output cartridges have a light gray door that matches the color of the door release button. Inside the cartridge, input cartridges have a card weight while output cartridges do not have a card weight. Input Hopper H4 - H6 Card Weight Output Hopper H1 - H3 Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 50: Replace The Print Ribbon

    Replace the Print Ribbon Depending on the printer model, the print ribbon is available as a replaceable roll that you install on the print ribbon cartridge, or a prefilled print ribbon cassette. Load the Print Ribbon Cartridge Open the printer cover and remove the print ribbon cartridge.

  • Page 51: Install The Prefilled Print Ribbon Cassette

    Open the printer cover and remove the used print ribbon cassette. Discard the used cassette. Open the cassette package and remove the print ribbon cassette. The cassette is shipped in a closed position. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 52 Extend the cassette to its fully open position. Pull out the front of the cassette until it clicks. Remove the protective wrapper from the cleaning roller. Protective Wrapper Install the cassette in the printer. Hold the ribbon cassette by the handle and lower it into the printer with the handle toward the front of the printer.

  • Page 53: Use The Printer Dashboard

    Do the following to sign into the Printer Dashboard: Display the Printer Dashboard sign in window. Enter your user ID and password. Click Sign In. Refer to the Printer Dashboard Help for information about how to use the dashboard. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 54 Using the Printer...

  • Page 55: Chapter 4: Print Cards

    You can print a test card directly from the printer (refer to “Print a Test Card” page 34) or from the Printer Dashboard (refer to the Printer Dashboard Help for complete information). Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 56: Print From Instant Financial Issuance Software

    Print from Instant Financial Issuance Software Adaptive Issuance™ Instant Financial Issuance (formerly CardWizard) issuance software is designed to work with your financial account management system to securely issue credit and debit cards that comply with industry standards. Follow the Instant Financial Issuance instructions to select a card design, and enter and save the data for the card.

  • Page 57: Chapter 5: System Maintenance

    New print ribbon is installed.  You can perform the following cleaning tasks: Clean the Printer page 48  Clean the Printhead page 52  Empty the Reject Tray page 54  Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 58: Clean The Printer

    Clean the Printer The cleaning roller removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer regularly to maintain print quality. The cleaning card removes debris from the inside of the printer and from the transport rollers. Run a cleaning card and replace the cleaning roller each time you change the print ribbon, or after every 500 cards processed by the printer, whichever comes first.

  • Page 59: Multi-Hopper Printer

    Remove the print ribbon, close the cover, and lock the printer. Pull out the multi-hopper exception slide and insert the cleaning card. Push in the exception slide. Continue with “Run the Cleaning Card”. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 60: Run The Cleaning Card

    Run the Cleaning Card Use the LCD menu system to start the cleaning cycle. Begin when the printer displays Ready. Press the U button. Suspended displays on line 1 of the LCD panel. Press E NTER to enter the menu system. Maintenance displays on line 3 of the LCD panel.

  • Page 61: Prepare The Printer For Use

    Load the print ribbon into the printer. Close the printer cover. Press down on the ridges on the front of the cover to latch it completely. Lock the printer. Discard the used cleaning card and cleaning roller. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 62: Clean The Printhead

    Clean the Printhead The printhead does not require routine cleaning, however debris can get stuck on the printhead edge and cause horizontal lines in the printed image. Use the a cleaning swab to clean the printhead. Cleaning swab Clean the edge of the printhead in the following situations: There are unprinted lines on the finished card.
  • Page 63 Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead  and cause damage. Use a cleaning swab one time only. Discard it after you clean the printhead.  Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 64: Empty The Reject Tray

    Empty the Reject Tray The printer places rejected cards (unfinished cards or cards that were not processed properly) in the reject tray. An administrator can change the reject card location to the output hopper using the Printer Dashboard. Printers without a reject tray eject the card into the output hopper. Do the following to remove cards from the reject tray.

  • Page 65: Chapter 6: Troubleshooting

     Card Appearance page 59  Magnetic Stripe Problems page 63  Clear a Card Jam page 65  Repair a Broken Ribbon page 66  Messages and Conditions page 66  Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 66: Locate A Problem Within The Card Production System

    Locate a Problem Within the Card Production System For typical components of the system, refer to “Printer Overview” page 23. If any one of the following components does not work properly, printing cards can be affected. Card production software  Card production software formats the types of data used to print cards.

  • Page 67: Locate A Problem With Basic Printer Functions

    If the test card does not print, the printer is not working correctly. Request service for the  printer. Connect the printer data cable, if necessary. Make sure that you use the same type of cable (USB or network) used when the printer was installed. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 68: Installation Problems

    Print a card using your card production software. If the card prints, your software is working successfully with the printer. Troubleshoot the  card design, if necessary. If the card does not print, check the following:  In the application, is the correct printer selected in the Print Setup or Print dialog? ...

  • Page 69: Card Appearance

    YMC (color) panels of the print ribbon. Refer to “Elements of Card Design” in the printer’s Installation and Administrator’s Guide for more information about color printing. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 70: The Color Printing Has Flaws

    The color printing has flaws Problem Probable Cause Solution One or more lines appear The printhead is dirty or Clean the printhead. Refer to “Clean the on the card. damaged. Printhead” page The print quality changes The ribbon type was The type of ribbon installed in the printer from the previous card.

  • Page 71: The Printing Is Too Light

    Print only new cards. Refer to “Cards” in the printed and has topcoat printer’s Installation and Administrator’s on it. Guide. The printhead is not Contact your service provider for instructions installed correctly. to install the printhead correctly. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 72: The Printing Is Too Dark

    The printing is too dark Problem Probable Cause Solution The card shows wrinkles The card includes very Change the design to use smaller areas of in darkly colored areas. dark areas. dark color. The printhead is not Contact your service provider. aligned correctly.

  • Page 73: Magnetic Stripe Problems

    Change the data to be allowed by the magnetic encoded, and resend the print job. Refer to “Magnetic Stripe stripe format selected for Design” in the printer’s Installation and Administrator’s Guide the track. for more information. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 74: Use Advanced Troubleshooting Tools

    Problem Solution The magnetic stripe data Review the encoding format setting for the tracks in the was sent in an encoding Printer Dashboard. Refer to the Printer Dashboard Help for format not supported by more information. Make sure that the application is using the the track.

  • Page 75: Clear A Card Jam

    Check the ribbon to make sure that it is not torn. Refer to “Repair a Broken Ribbon” page 66 “109: Print ribbon problem” page 71 to repair or replace the ribbon, if needed. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 76: Repair A Broken Ribbon

    Repair a Broken Ribbon A ribbon can break if the power applied by the printhead is too high. Do the following to repair a broken ribbon. Open the printer and remove the print ribbon cartridge Tape or cassette. Do not remove the used ribbon from the take-up spool.

  • Page 77: Messages On The Printer Lcd

    The printer displays a message number and a short description for each message.  The message also displays in the Printer Dashboard. Scan the QR code to the right of the message to display additional information on the Entrust  website.

  • Page 78: Printer Messages

    Printer Messages The following messages display on the printer LCD panel, on the Printer Dashboard,. Use the recovery instructions to respond to the message. The messages that display are determined by the printer model and the options installed on the printer. The messages described in the following sections may not display on all printers.

  • Page 79: 103: Printer Problem

    & T INTS The card might have been turned the wrong way. A diagram inside the input hopper shows  the correct orientation. The card might not have a magnetic stripe.  Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 80: 106: Magstripe Data Not Found

    106: Magstripe data not found The printer did not find magnetic stripe data on card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message.

  • Page 81: 109: Print Ribbon Problem

    The printer did not pick a card. To complete the current card, open the input hopper, add or reposition the cards, and close the hopper. Press the U button on the printer to clear the message. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 82: 112: Card Hopper Empty

    112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the U button on the printer to clear the message. 113: Close cover to continue The printer cover is open. Close the cover to continue. Press the U button on the printer to clear the message.

  • Page 83: 116: Magstripe Not Available

    & T INTS To remove the reader request, you or your system administrator may need to clear a check box in the card production application. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 84: 118: Print Ribbon Type Problem

    118: Print ribbon type problem The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the U button on the printer to clear the message. & T INTS Purchase ribbon from your dealer or authorized reseller. ...

  • Page 85: 121: Print Ribbon Not Identified

    Take the card from the printer. Turn the card over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 86: 149: Option Not Installed

    149: Option not installed The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the User button on the printer to clear the message.

  • Page 87: 153: Insert Same Card Side 2 Up

    OWER Press the P button again to power on the printer. OWER If the error occurs again, request service. Click OK in the Card Printer Driver message to clear the message. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...

  • Page 88: 276: Multi-Hopper Card Jam

    276: Multi-hopper card jam The multi-hopper did not move a card into the printer. Press the U button to clear the error. If a card was jammed, it is moved to the reject tray. Click Retry, or click Cancel to cancel the card, in the Card Printer Driver message. 277: Multi-hopper pick error The multi-hopper did not pick a card from the input hopper cartridge.
  • Page 89 Remove all cards from the output hopper 1. 344: Unload hopper 2 Remove all cards from the output hopper 2. 345: Unload hopper 3 Remove all cards from the output hopper 3. Sigma DS4 and DS4-ES1 Instant Financial Issuance System...
  • Page 90 Troubleshooting...

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