Chapter 8: Troubleshooting; None Of The Leds Are Lit; The Mode Led Is Amber Or Red; The Status Led Is Flashing Irregularly And The Nshield Edge Is Unresponsive For More Than A Few Minutes - Entrust nShield Edge Installation Manual

Chapter 8: Troubleshooting

Chapter 8: Troubleshooting
If the nShield Edge does not function as expected, check the symptoms against the following
conditions and try the suggested action. If these actions do not solve your problem, contact
nCipher Support.

None of the LEDs are lit

The nShield Edge is not receiving power. Check that the USB cable is undamaged and connected to
the nShield Edge and computer. Try another USB port on the computer.

The Mode LED is amber or red

The nShield Edge is not in the Operational (O) mode. Press the Mode button to select the Operational
mode, and then press and hold the Clear button for a couple of seconds. Wait a few seconds before
using the nShield Edge.
The Status LED is flashing irregularly and the nShield Edge is
unresponsive for more than a few minutes
The nShield Edge has encountered an error. Disconnect the nShield Edge, wait a few seconds, and
then reconnect it.
The Security World Software does not detect the connected
nShield Edge
Disconnect the nShield Edge, wait a few seconds, and then reconnect it.
Run the enquiry command. If the command output says that the module is not found, restart the
hardserver by following the instructions in the nShield Edge and nShield Solo User Guide.

Upgrading the firmware

If you are instructed to upgrade firmware of the nShield Edge, see the nShield Edge and nShield Solo
User Guide for instructions.

Contacting nCipher Support

To obtain support for your product, visit: help.ncipher.com
N-018201-X nShield® Edge-Installation Guide 25