Maintenance Procedures; Contacting Waters Technical Service; Maintenance Considerations; Safety And Handling - Waters 2475 Operator's Manual

Contacting Waters technical service

If you are located in the USA or Canada, report malfunctions or other
problems to Waters Technical Service (800 252-4752). Otherwise, phone the
Waters corporate headquarters in Milford, Massachusetts (USA), or contact
your local Waters subsidiary. Waters' site includes phone numbers and e-mail
addresses for Waters locations worldwide. Visit www.waters.com, and click
About Waters > Worldwide Offices.
When you contact Waters, be prepared to provide this information:
• Nature of the symptom
• Instrument serial number
• Solvent(s)
• Method parameters (sensitivity and wavelength)
• Type and serial number of column(s)
• Sample type
• Empower software version and serial number
For complete information on reporting shipping damages and submitting
claims, see the document Waters Licenses, Warranties, and Support Services.

Maintenance considerations

Safety and handling

Observe these warning and caution advisories when you perform maintenance
operations on your detector.
Warning:
Practices when you handle solvents, change tubing, or operate the
system. Know the physical and chemical properties of the solvents
you use. See the Material Safety Data Sheets for the solvents in use.
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Maintenance Procedures

To prevent injury, always observe Good Laboratory