Warranty And Claim Procedure - Progress Solar/Wind SLT 700 Series Operator's Manual

Network and Communication Issues
Problem:
Cannot connect to the controller via RS-232
Solution:
Check the following:
• The RS-232 cable is straight-through, not a Null Modem (cross-over)
• If using a serial-USB adapter, verify that the adapter software is installed and a serial COM
port has been mapped. Check the activity light on the USB adapter if it has one. If there is
no activity, the wrong COM port has been chosen or there is a configuration issue with the
adapter.
• The default MODBUS ID of the TriStar MPPT 150V is 1. Verify that the PC software is
configured to communicate using the correct MODBUS ID.
Problem:
Cannot connect to the controller via EIA-485
Solution:
Check the following:
• The RS-232 port is not in use. The EIA-485 and RS-232 ports cannot be used simultane-
ously. Only one port can be used at a time.
• The RSC-1 adapter used to connect the PC to the EIA-485 network shows a green LED
and pulses red when a connection is attempted. See the RSC-1 documentation for more
information.
• Each controller or device on the EIA-485 network has been programmed with a unique
MODBUS ID.
• A serial cross-over (Null Modem) cable is used for the connection between the PC and the
Morningstar RSC-1 485 Adapter. A straight-through serial cable will not work.
• Power is supplied to the 4-wire bus on the Power/Ground lines. The bus requires voltage
in the range: 8 - 16 Vdc.
• All bus connections are secure and each terminal is wired in parallel: line A to line A, line B
to line B, etc.
Problem:
Cannot connect to the controller via Ethernet
Solution:
See the Morningstar Communications Document at:
morningstarcorp.com/support
62 Troubleshooting
7.0

Warranty and Claim Procedure

LIMITED WARRANTY - Morningstar Solar Controllers and Inverters
All Morningstar Professional Series products, except the SureSine
TM
be free from defects in materials and workmanship for a period of FIVE (5) years from the date of
shipment to the original end user. Warranty on replaced units, or field-replaced components, will be
limited only to the duration of the original product coverage.
Morningstar Essentials Series , and SureSine
TM
defects in materials and workmanship for a period of TWO (2) years from the date of shipment to the
original end user. Warranty on replaced units, or field-replaced components, will be limited only to
the duration of the original product coverage.
Morningstar will, at its option, repair or replace any such defective units.
CLAIM PROCEDURE:
Before requesting warranty service, check the Operator's Manual to verify product failure. Return the
defective product to your authorized Morningstar distributor with shipping charges prepaid. Provide
proof of date and place of purchase.
An RMA number must be issued by Morningstar prior to return of any unit(s) under this
warranty. RMA information must include product model, serial number, detailed failure
description, panel type, array size-configuration, type of batteries and system load details. This
information is critical to rapid disposition of your warranty claim.
Morningstar will pay the return shipping charges if the repairs are covered under the warranty.
WARRANTY EXCLUSIONS AND LIMITATIONS
This warranty does not apply under the following conditions:
• Damage by accident, negligence, abuse or improper use
• PV or load currents exceeding the ratings of the product
• Unauthorized product modification or attempted repair
• Damage occurring during shipment
• Damage results from acts of nature such as lightning and weather extremes
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHERS, EXPRESS OR IMPLIED. MORNINGSTAR SPECIFICALLY DISCLAIMS ANY
AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No Morningstar distributor,
agent or employee is authorized to make any modification or extension to this warranty.
MORNINGSTAR IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL OR
DAMAGE TO EQUIPMENT OR PROPERTY.
TriStar MPPT Operator's Manual
WARRANTY
inverter, are warrantied to
TM
inverter, products are warrantied to be free from
TM
R15-1/20
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