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If Your Instrument Needs Factory Service
If your MEASURpoint instrument must be returned to Data Translation, do the following:
1. Record the instrument's serial number, and then contact the Customer Service
Department at (508) 481-3700, ext. 1323 (if you are in the USA) and obtain a Return
Material Authorization (RMA).
If you are located outside the USA, call your local distributor for authorization and
shipping instructions; see our web site (www.datatranslation.com) for the name and
telephone number of your nearest distributor. All return shipments to Data Translation
must be marked with the correct RMA number to ensure proper processing.
2. Using the original packing materials, if available, package the instrument as follows:
− Wrap the instrument in an electrically conductive plastic material. Handle with
ground protection. A static discharge can destroy components on the instrument.
− Place in a secure shipping container.
3. Return the instrument to the following address, making sure the RMA number is visible
on the outside of the box.
Customer Service Dept.
Data Translation, Inc.
100 Locke Drive
Marlboro, MA 01752-1192
Troubleshooting
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