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Symptom
Device failure
The instrument cannot
error reported.
communicate with the
Microsoft bus driver or a
problem with the bus driver
exists.
The instrument was removed
while an operation was being
performed.
Data appears to
An open connection exists.
be invalid.
A transducer is not connected
to the channel being read.
The thermocouple, RTD, or
voltage input that you
connected to the channel does
not match the software
configuration for that channel.
Your instrument may need
recalibration.
USB 2.0 is not
Your operating system does not
recognized.
have the appropriate Service
Pack installed.
Standby mode is enabled on
your PC.
Table 6: Troubleshooting Problems (cont.)
Possible Cause
Possible Solution
Check your cabling and wiring and tighten any loose
connections; see the instructions in
Ensure that your instrument is properly connected; see the
instructions in
Chapter
3.
Check your wiring and fix any open connections; see the
instructions in
Chapter
4.
Check the transducer connections; see the instructions in
Chapter
4.
Check your wiring and ensure that what you specify in
software matches your hardware configuration; see the
instructions in
Chapter
4.
The instrument is calibrated at the factory. Thereafter,
yearly calibration is recommended. Use the Measurement
Calibration Utility, described on
instrument to Data Translation for recalibration.
For information on factory recalibration, contact Data
Translation at 508-481-3700, ext. 1323 (if you are in the
USA) of call your local distributor (if you are located outside
the USA); see our web site (www.datatranslation.com) for
the name and telephone number of your nearest distributor.
Ensure that you load the appropriate Windows Service
Pack (version 2 for Windows XP). If you are unsure of
whether you are using USB 2.0 or USB 1.1, run the Open
Layers Control Panel applet, described in
For some PCs, you may need to disable standby mode on
your system for proper USB 2.0 operation. Consult
Microsoft for more information.
Troubleshooting
Chapter
4.
page
15, or return your
Chapter
3.
101
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