Ultratec Supercom 4400 User Manual
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Ultratec Supercom 4400 User Manual

Ultratec supercom 4400: user guide
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USING YOUR
SUPERCOM 4400
™
305–014000

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Summary of Contents for Ultratec Supercom 4400

  • Page 1 USING YOUR SUPERCOM 4400 ™ 305–014000...
  • Page 2 November 2002 First printing © 1993-2002 Ultratec, Inc. and Turbo Code are registered trademarks of Ultratec, Inc. Supercom 4400, TTY Announcer and Auto ID are trademarks of Ultratec, Inc. Dr. Robert H. Weitbrecht, 1920-1983, inventor of the first text telephone modem.

  • Page 3: Table Of Contents

    CONTENTS Important safety instructions Introduction Overview of the Supercom 4400 Setup CHAPTER Plugging in power and a telephone line About the control key About Auto ID Supercom 4400 function keys Calling CHAPTER Making a call in direct connect Dialing tips...
  • Page 4 Sending a memo Editing a memo Clearing a memo Clearing all memos Saving a conversation as a memo Directory CHAPTER Saving a telephone number Dialing from the direcotry Editing a number Clearing a number Clearing all telephone numbers Options CHAPTER...
  • Page 5 Saving relay information Turning off Turbo Code Turning on E-Turbo Setting relay preferences Setting relay carrier of choice Relay User ID Turning off Auto ID Turning off interrupt Changing ASCII seek time Turning off the auto-answer relay voice announcer Care & repair CHAPTER About the batteries Replacing the batteries...

  • Page 6: Important Safety Instructions

    Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use the Supercom 4400 near water, for example, near a bath tub, wash bowl, kitchen sink, laundry tub, in a wet basement, or near a swimming pool.

  • Page 7: Battery Safety

    If the Supercom 4400 has been dropped and/or damaged. If the Supercom 4400 exhibits a distinct change in performance. 12. Do not use the Supercom 4400 to report a gas leak in the vicinity of the leak. 13. Ultratec recommends plugging your Supercom 4400 into a surge-protected outlet.

  • Page 8: Introduction

    Turbo, letting you directly dial the person you want to call. A relay voice announcer that sends a voice message saying, “Please use text telephone or dial relay,” followed by the number of your relay service. Other features that make calling quick and easy are: •...

  • Page 9: Overview Of The Supercom 4400

    Overview of the Supercom 4400 Top view Back view I N T R O D U C T I O N • 7...
  • Page 10 8 • I N T R O D U C T I O N...

  • Page 11: Chapter 1 Setup

    C H A P T E R SETUP All you need to do to set up the Supercom 4400 is plug it in! You have to plug in the AC adapter for 24 hours to charge the batteries. The ring flasher will not work properly until the batteries are fully charged.

  • Page 12: Plugging In Power And A Telephone Line

    Supercom 4400 before you plug in the AC adapter. Caution! Do not plug the Supercom 4400 into any line other than a standard analog telephone line. If you do, you may damage your telephone system or Supercom 4400, and you will void your...

  • Page 13: Charging The Batteries

    When the telephone line is directly connected to the Supercom 4400, you need a standard (analog) home telephone line with either pulse or tone dialing. If you plan to use the Supercom 4400 in an office, the line may need modification because many offices have digital telephone systems.

  • Page 14: About The Control Key Ctrl

    Auto ID helps emergency services such as 911 detect that you are calling by TTY. Auto ID comes on when you turn on your Supercom 4400 and continues until you start a conversation. If you are on-line, you will see SENDING AUTO ID on the display every time the Supercom 4400 sends out tones.
  • Page 15 Turning off Auto ID Press the options key (hold down the key and press the key). Press the Return until you see the Auto ID option on the display. Press the Spacebar change the setting. Press the key. Ctrl Ctrl S E T U P •...

  • Page 16: Supercom 4400 Function Keys

    Supercom 4400 function keys This diagram shows the most important Supercom 4400 functions. Functions tell the Supercom 4400 to do something or change a setting. For example, the auto-answer function turns on auto- answer. Or use the options function to change a setting. All...
  • Page 17 Supercom 4400 functions. Use the page numbers to find more information about each function. Ctrl Ctrl Ctrl clears changes saves last memory settings...
  • Page 18 Ctrl Shift Change to other TTY 1 6 • S E T U P Dials a telephone number Automatically dials the relay service Turns an external printer on and off Sends the greeting memo Sends a memo Saves, edits, or clears a memo...

  • Page 19: Calling

    C H A P T E R CALLING This chapter covers the basics of making and receiving TTY calls and how to review a conversation after you finish a call. It also explains Turbo Code and how Turbo Code allows you to interrupt the other person while he or she is typing.

  • Page 20: Making A Call In Direct Connect Ctrl

    Making a call in direct connect Turn on the Supercom 4400. Press the dial key (hold down the Ctrl press the key). Type the telephone number you are calling. Use the key to Back Space correct mistakes. Press key to dial Return the number.

  • Page 21: Dialing Tips

    You may need to type a 9 or other number to reach an outside line if you are using the Supercom 4400 in an office. The exact method of dialing will depend on your local telephone system. Dialing a TTY call should be the same as dialing a voice call.

  • Page 22: Dialing From The Directory

    Return Using a telephone to dial If you have a telephone connected to the telephone line along with your Supercom 4400, you can use the telephone to dial by following these steps: Dial the number on the telephone. Turn on the Supercom 4400.

  • Page 23: Answering A Call In Direct Connect

    Answering a call in direct connect The ring flasher flashes when the telephone rings. Turn on the Supercom 4400. The display says RING. Type a greeting and wait for an answer. Turn off the Supercom 4400 when you finish. C A L L I N G • 2 1...

  • Page 24: Acoustic Calling And Answering

    Dial the number on the telephone. When you see an answer on the display, type a greeting. Hang up the telephone and turn off the Supercom 4400 when you finish. 2 2 • C A L L I N G...

  • Page 25: Using Turbo Code

    Turbo Code is an enhanced TTY protocol. It sends signals to other Turbo Code TTYs as fast as you type and allows you to interrupt the other person at any time during a conversation. The Supercom 4400 takes care of connecting in Turbo Code or Baudot code, depending on which code the other TTY is using.

  • Page 26: Turbo Code Interrupt Ctrl + I

    Turbo Code interrupt Using Turbo Code interrupt You can interrupt the other person when he or she is typing by following these steps: Be sure you see the Turbo Code dot in the lower left corner of your display. Press the interrupt key ( is typing.You will see INTERRUPT REQUESTED on the display.

  • Page 27: Reading Conversation Memory Shift

    A conversation is everything you and the other person type during a call. Conversations are saved one after another in the conversation memory until the memory fills up. When the memory is full, the Supercom 4400 starts clearing the oldest conversations to make room for new ones. Press the left arrow...

  • Page 28: Clearing Conversations

    Clearing conversations If for some reason you do not want to leave a conversation in memory, you can clear the conversation memory yourself. This erases all conversations, but does not clear memos, directory entries, or auto-answer messages. Follow these steps to clear all conversations: Press the clear key ( CLEAR (CONVERSATION) on the display.

  • Page 29: Advanced Calling

    C H A P T E R ADVANCED CALLING This chapter describes Supercom 4400 features that can make your calling easier and more enjoyable. Several of these features enable you to take advantage of your telephone’s advanced calling features. For the basics of making and answering calls, see Chapter 2.

  • Page 30: Using The Greeting Memo Ctrl

    Using the greeting memo Your Supercom 4400 comes with a greeting memo already saved in the list of memos. The memo is called “Greeting.” It says, “Hello ga.” Follow these steps to answer a call with the greeting memo: Turn on the Supercom 4400.

  • Page 31: Using The Tty Announcer Ctrl + Spacebar

    Using the TTY Announcer The TTY Announcer message is a recording of a woman’s voice that says, “TTY call, please use text telephone.” Each time the voice speaks, the message is also displayed. Use the TTY Announcer when you think the person you are calling is expecting a voice call and may hang up if no one responds after they say hello.

  • Page 32: Wait For Response Ctrl + Shift + W

    Wait for response Use the wait for response feature when the other person tells you to hold. The Supercom 4400 will flash the ring flasher when the other person starts typing again. Follow these steps to turn on wait for response: When the other person types, “Hold please,”...

  • Page 33: Saving Relay Information Ctrl

    Press Spacebar change the setting to YES. Press Return Type the voice relay service telephone number. This is the number the relay voice announcer will tell people to use. (See Using the relay voice announcer on page 30.)
  • Page 34 Type the telephone number of your preferred relay service. Your TTY is preprogrammed with 711, which will reach your state relay service. This number is automatically dialed when you press saving time whenever you place a relay call. For more information about dialing relay, see page 33.

  • Page 35: Relay Dialing Ctrl

    Superprint 4425 with the telephone number of your relay service (see Saving relay information on page 31). Placing a call using relay dial Make sure the Supercom 4400 is on and directly connected to your phone line. The Power light should be lit. Press the relay key (hold CHECKING DIAL TONE is briefly displayed.

  • Page 36: About E-Turbo

    • Allows the TTY user to control the speed at which text is displayed. Note: The Supercom 4400 only uses E-Turbo when the following are true: The Supercom 4400’s E-Turbo option is on. The Telecommunications Relay Service (TRS) supports E- Turbo technology.
  • Page 37 Note: You must turn E-Turbo on before you can program your user preferences. When E-Turbo is enabled, your Supercom 4400 will automatically use your relay preferences to set up the call with the CA. Press the options key (hold down the key).
  • Page 38 Controlling the speed of text with E-Turbo When connected in E-Turbo, you may adjust the speed that the Supercom 4400 displays text. If you prefer the words to be displayed slower, hold down the you want the words to be displayed faster, hold down the and press the key.

  • Page 39: Relay Dialing With E-Turbo Ctrl

    Placing a call using relay dial with E-Turbo on Ctrl Make sure the Supercom 4400 is on and directly connected to your phone line. The Power light should be lit. Press the relay key (hold DIALING THRU RELAY is briefly displayed. TYPE DIAL THRU NUM is displayed.
  • Page 40 Auto busy redial When a number is busy, the Supercom 4400 can redial the number by itself up to 30 times. It will let you know when it makes a connection by flashing the ring flasher. You must be using direct connect to use this feature.
  • Page 41 Three-way calling If your telephone service includes three-way calling, the Supercom 4400 three-way calling feature lets you put one call on hold, call another number, and carry on a conversation among three people. Follow these steps to use the three-way calling feature: Call the first number and begin your conversation.

  • Page 42: Transferring A Call Ctrl

    Press the Return Turn off your Supercom 4400 to hang up when you see the last number you dialed appear on the display. The exact steps you need to follow will depend on your local telephone system. Transferring a TTY call will require the same steps as transferring a voice call.

  • Page 43: Auto-Answer

    C H A P T E R AUTO-ANSWER Use auto-answer when you want the Supercom 4400 to automatically answer TTY calls and take messages. One way to use auto-answer is to turn it on when you are working around your home or office to make sure you do not miss calls.

  • Page 44: How Auto-Answer Works

    If the caller leaves a TTY message, the Supercom 4400 saves the message in auto-answer memory and adds 1 to the number of messages.

  • Page 45: Turning On Auto-Answer

    Supercom 4400 on. Turning off auto-answer Press the key or turn off the Supercom 4400 to turn off auto- answer. If you see REVIEW MESSAGES Y/N on the display when you press the key, press the key if you decide not to read them.

  • Page 46: Reading Auto-Answer Messages

    Reading auto-answer messages The auto-answer display shows how many messages you have. Press the key to turn off auto-answer. Press the key to read your messages. Each message begins with 5 dashes. Press to pause. Spacebar Press the Spacebar again to continue. To stop reading messages, press the key.

  • Page 47: Changing The Contents Of The Preprogrammed Auto-Answer Memo

    If you do not want to read messages when you turn off auto-answer, you can do so later. Messages stay in memory until you clear them. The Supercom 4400 will ask again if you want to read messages the next time you turn on auto-answer.

  • Page 48: Setting The Number Of Telephone Rings

    Setting the number of telephone rings Ctrl You can set the Supercom 4400 so that it waits between 2 and 9 rings before answering, or you can use the TS (Toll Saver) setting. The TS setting tells the Supercom 4400 to answer after 2 rings if you have messages or 5 rings if you do not.
  • Page 49 “Please use text telephone or dial relay,” before it sends your auto-answer memo. If you do not want the Supercom 4400 to send this message, follow these steps to turn it off: Press the options key (...

  • Page 50: Remote Message Retrieval

    Remote message retrieval Remote message retrieval allows you to use another TTY when you are away from home or work to call your Supercom 4400 and read auto-answer messages. You must enter and save a password before you can use remote message retrieval. The password prevents others from reading your messages.
  • Page 51 Your Supercom 4400 sends the number of messages you have and the number of free characters in auto-answer memory. After a pause, the Supercom 4400 sends the first message. It pauses briefly after each message. It sends (END OF MESSAGES) at the end.
  • Page 52 5 0 • M E M O S...

  • Page 53: Memos

    C H A P T E R MEMOS A memo is a short message that you can save in the Supercom 4400 memory and later send to someone during a conversation. Examples of memos are: • The auto-answer memo that the Supercom 4400 sends out when you are away.

  • Page 54: Saving A Memo Ctrl

    Saving a memo Press the memo key (hold down the key and press the key). The display asks for a memo name. Type a name and press key. Names Return can be up to 8 letters, numbers, or spaces. The display shows the memo name with space to type the memo.
  • Page 55 Use these function keys when you type your memo: • The left arrow key ( Shift + ) move the memo back and forth across the display. Shift • key erases characters. Back Space • key starts a new line when the memo is printed. Return •...

  • Page 56: Sending A Memo Ctrl

    You can type the name instead of pressing the if you wish. Spacebar Press the Return The Supercom 4400 sends the memo. Press the key if you want to stop sending the memo before it ends. 5 4 • M E M O S Ctrl key.

  • Page 57: Editing A Memo Ctrl

    Editing a memo Press the memo key ( the display. Press the Spacebar display. Press the Return the memo: • The left arrow key ( + ) move the memo back and forth across the Shift display. • Back Space •...

  • Page 58: Clearing All Memos Ctrl

    Supercom 4400. The conversation is recorded from the beginning until you hang up or tell the Supercom 4400 to stop. The memo stays in memory until you clear it. The memo can be edited in the same way as any other memo.

  • Page 59: Directory

    The directory lets you dial a number by typing the name of an entry. This makes dialing the number much faster and easier. There is no limit to the number of telephone numbers you can save as long as the total number of characters in all directory entries and memos is less than 9,400.

  • Page 60: Saving A Telephone Number Ctrl + Backspace

    Saving a telephone number You can save as many telephone numbers as memory will allow—up to 9,400 total characters for telephone numbers and memos. Press the directory key (hold down the and press the Back Space key). Type a name and press .

  • Page 61: Dialing From The Directory

    • You cannot use * and # with pulse dialing. • Here is an example of an entry for calling Ultratec long distance from an office telephone: ULTRATEC: 9,1 608 238-5400 Dialing from the directory You can dial from the directory if you have numbers saved. Follow...

  • Page 62: Editing A Number

    ENTRY Y/N on the display. Press the key to clear the entry. Press the decide not to clear it. Press the key to leave the directory. Clearing all telephone numbers Press the clear key ( (CONVERSATION) on the display. Press the Spacebar Press the...

  • Page 63: Options

    C H A P T E R OPTIONS This chapter describes all of the settings you can change with the options key. They are listed in the order they appear on the display when you press the options key ( Use the to show the different settings for each option.

  • Page 64: Setting The Print Case Ctrl

    Setting the print case If you have an external printer connected to your Supercom 4400, follow these steps to print in all uppercase letters: Press the options key ( (UP/LOW) CASE on the display. Press the Spacebar Press the key to save the setting and leave options or press key to save the setting and go to the next option.

  • Page 65: Setting Pulse Dialing Ctrl

    Setting pulse dialing The Supercom 4400 is set for tone dialing, which is correct for almost all telephone lines. You can, however, change the setting to pulse dialing if your line does not accept tone dialing. This setting remains changed until you change it again or reset the Supercom 4400 or lose power.

  • Page 66: Setting The Auto-Answer Memo

    Setting the auto-answer memo Follow these steps to choose any memo as your answer memo: Press the options key ( (UP/LOW) CASE on the display. Press the Return display. Type a memo name or press the spacebar to read through the list of memos.

  • Page 67: Changing The Greeting Memo Ctrl

    Changing the greeting memo Follow these steps to change the memo that the Supercom 4400 sends when you press the greeting key ( Press the options key ( (UP/LOW) CASE on the display. Press the Return MEMO>GREETING on the display.

  • Page 68: Turning Off Turbo Code Ctrl

    Press the Return briefly displayed. Press the key to leave options. Turning off Turbo Code Follow these steps to turn off Turbo Code: Press the options key ( (UP/LOW) CASE on the display. Press the Return display. Press the Spacebar Press the key to save the setting and leave options or press key to save the setting and go to the next option.

  • Page 69: Setting Relay Preferences

    Setting relay preferences Note: You must turn E-Turbo on before you can program your user preferences. Press the options key (hold down the key). Press the Return plus the letter(s) of any preferences that have been programmed. Type the letter(s) of the relevant setting from the following chart.

  • Page 70: Setting Relay Carrier Of Choice Ctrl

    Setting relay carrier of choice Note: You must turn E-Turbo on before you can set your relay carrier of choice. Follow these steps to select the long-distance carrier of choice for your E-Turbo relay calls: Press the options key ( (UP/LOW) CASE on the display.

  • Page 71: Turning Off Interrupt Ctrl

    Turning off interrupt Follow these steps to turn off incoming interrupts: Press the options key ( (UP/LOW) CASE on the display. Press the Return Press the Spacebar Press the key to save the setting and leave options or press key to save the setting and go to the next option. Return Changing ASCII seek time This option is available only if you have optional ASCII code.
  • Page 72 7 0 • C A R E & R E PA I R...

  • Page 73: About The Batteries

    Any repair work should be done by a qualified service person. If you try to repair the unit yourself, you may damage the Supercom 4400 and you will void your warranty. The repair section explains how to get help.

  • Page 74: About The Batteries

    Checking the batteries The batteries lose their ability to hold a full charge if you keep the Supercom 4400 plugged in all the time. If you want to be sure the batteries stay fully-charged, check them once a month. Follow these steps to check the batteries: Unplug the AC adapter.

  • Page 75: Replacing The Batteries

    Replacing the batteries Replace the batteries every two or three years, or when they run down in less than 30 minutes and exercising them does not help. Use only AA NiCad rechargeable batteries. Turn over the Supercom 4400 and follow these steps to change batteries: Put the battery cover back on.

  • Page 76: Troubleshooting

    The display says NO DIRECT CONNECT. The Supercom 4400 is not properly connected to the telephone line. Be sure the cord is firmly plugged into the Supercom 4400 and the telephone wall jack. You can also try using a different telephone cord or wall jack.
  • Page 77 Power The flasher does not work. Be sure the plastic tab has been pulled out of the battery compartment and that the Supercom 4400 has been plugged in for at least 24 hours. The batteries run down too soon. You may not be regularly using your Supercom 4400 on battery power, or the batteries are old.
  • Page 78 RESET! Press the not to reset the Supercom 4400. Repair If your Supercom 4400 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover.
  • Page 79 C H A P T E R CODES ASCII code is an optional part of the Supercom 4400. To find out if your Supercom 4400 has ASCII code, press the code key ( then press the Spacebar have ASCII code. Press the...

  • Page 80: Setting The Baudot Code Baud Rate

    Setting the Baudot code baud rate The Supercom 4400 is set to use whichever code it needs to answer a call, but you can set the unit so that it will only use Baudot code. When you do, the Supercom 4400 will not try to use other codes.
  • Page 81 300 baud, half duplex, 8N1, and CR settings. Turning on ASCII code and changing options The Supercom 4400 is set to automatically use the code it needs to answer a call, but you can set the unit to only use ASCII code at any time.

  • Page 82: Changing Ascii Seek Time

    Answering an ASCII call When the code setting is automatic and someone calls using ASCII code, your Supercom 4400 answers in ASCII code. If it cannot make an ASCII connection, it changes to Baudot code. 8 0 • C O D E S + ).
  • Page 83 ASCII yourself. See Turning on ASCII code and changing options on page 79. If the code option is set to ASCII and your Supercom 4400 loses the connection, it waits until the other person changes to ASCII or you...
  • Page 84 8 2 • U S I N G A N N E X T E R N A L P R I N T E R...

  • Page 85: Setting Up An External Printer

    EXTERNAL PRINTER You can connect a parallel (Centronics-type) printer to your Supercom 4400 if you want to print out your conversations, auto- answer messages, and memo and directory listings. Setting up an external printer Turning the printer on and off...

  • Page 86: Turning The Printer On And Off Ctrl

    Plug the printer’s electrical plug into an electrical outlet. Turn the printer on. Turning the printer on and off You can turn printing on and off from the Supercom 4400 keyboard by using the print key ( PRINTER OFF on the display.

  • Page 87: Other Printer Information

    The printer will print everything you type in lowercase (small) letters and everything the other person types in uppercase (CAPITAL) letters. You can set the Supercom 4400 so that everything is printed in uppercase letters. Follow these steps: Press the options key ( (UP/LOW) CASE on the display.

  • Page 88: Printing Directory Numbers

    Press the print key ( Press the print key ( printing before the end of the list. Press the key to leave the list of memos. Printing directory numbers Printing one number Press the directory key ( NAME on the display. Press the Spacebar on the display.

  • Page 89: Sticky Keys

    If you use sticky keys all the time, you do not need to turn it on each time you turn on the Supercom 4400. After you turn on the sticky keys feature, it stays on until you turn it off or reset the machine.

  • Page 90: Specifications

    Space, +=-$’()”/:;?,.*#% Display Blue/green vacuum-fluorescent Bidirectional 20 characters, 0.25" (6mm) character height Acoustic Coupler Accepts both circular and square telephone handsets Communication Codes Automatic code detection on outgoing calls (Turbo Code, ASCII or Baudot) Baudot Code: 45.5 and 50 baud...

  • Page 91: Fcc Information

    FCC information The Supercom 4400 has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 92: Industry Canada Information

    (REN) for this terminal equipment is 1.2B. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.
  • Page 93 INDEX AC adapter, 9, 10, 11, 72, 75 jack, 7, 10 Acoustic cups, 7 using, 9, 22 Adapter, see AC adapter Address, Ultratec, inside front cover Battery compartment, 7, 10, Announcer, see TTY Announcer Announcer key, 15, 16, 29 Baud rate...
  • Page 94 Remain key, 16, 53, 55, 59, 60 code, 78 Remote polling, see Parity setting, for ASCII code, Repair, 76 9 2 • I N D E X Resetting the Supercom 4400, Auto-answer, password Return setting, for ASCII code, 79 Dialing or...
  • Page 96 Conversation etiquette When you talk with another person by TTY, you type while the other person reads. When you want the other person to respond, type GA for “Go ahead.” GA OR SK To say goodbye, type GA OR SK. This gives the other person a chance to say any last words before ending the conversation.

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