Victron energy Venus GX Manual page 66

5.7 Remote Console on VRM - Trouble shooting
Follow these steps to trouble shoot Remote Console on VRM
1. Make sure that Logging to the VRM portal works, see chapter 5.4. Without this; Remote Console
on VRM will not work.
2. After enabling the Remote Console feature, make sure to have set (or disabled) the password.
3. Also make sure to restart the CCGX after setting (or disabling) the password.
4. Make sure to update the CCGX to the latest firmware version. The last stability improvement for
Remote Console was made in version v2.30.
5. After the restart, check the Remote Console on VRM status shows online or a port number. In
case it says offline, or port number 0, the CCGX was unable to connect to the Remote Console
server. This is normally caused by a (company) firewall, blocking the connection. The solution is
then to configure an exception rules in the firewall.
6. Verify that your web browser, on which you're using VRM, can access both of below URLs. Click
both of the links, to check them. Note that seeing an Error means that all is OK. The good error
is 'Error response, Error code 405, Method Not Allowed'. If you get a timeout or another
(browser) error, there may be a firewall blocking the connection.
Technical background
To have Remote Console on VRM working, your web browser and the GX Device need to have a
connection between them. This connection is designed such that it doesn't need any special
configuration or opening up of firewalls in almost all situations. The 0.1% of situations where it doesn't
work out of the box are, for example, large corporate networks with special security, or long range
expensive satellite or radio supported networks, such as seen in rural areas of Africa and other
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