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Configuring Viewer
Note: Nortel Contact Recording requires a fully qualified domain name
for the machine name. Type the name of the machine in the Machine
Name field, then follow the instructions in "Specifying a fully qualified
domain name," on page 43 to change the machine name to a fully
qualified domain name.
Location — Select the location of the capture platform from the drop-
down list.
Contact Platform Database — Type the name of the calls database
with which the capture platform is associated.
Serial Number — Type the 6-digit serial number of the recorder.
Select the remaining options that you need to specify from the following
table:
Platform
ContactStore IP
ContactStore
Express
TDM Recorder
42
Entry
Content Root
Port
URL Path
Description
\\<name of machine>\calls.
Where <name of machine> is the
name of the computer on which the calls
share for the recorder is located.
This entry is required for backward
compatibility. You can leave it as is, but
you must always fill in the Port and URL
Path entries. Required for ContactStore
IX Micro. Optional for ContactStore IP.
8080
If the TDM Recorder is co-hosted with
Nortel Contact Recording, this port
should be 8888.
retriever/replay
Standard 4.0
Nortel Viewer
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