Post Installation - Nortel Express Installation Manual

5. Configure Voice Services ports on the M1, M1 IE, or Succession CSE 1000
switch. See "To configure Voice Services ports" on page 32.
6. Configure the night call forward DN. See "To configure the IVR ACD DNs
and night call forward" on page 30.
Post-installation
After you install the Voice Services card on the switch, you must perform the
following tasks to configure the card on the server, and to play messages:
1. Add the Voice Services voice ports to Symposium Express Call Center. See
Chapter 8 of the Nortel Networks Symposium Express Call Center
Planning, Installation, and Administration Guide, Release 3.0.
2. Save the Voice Services card configuration information from the M1, M1
IE, or Succession CSE 1000 switch into a text file, and then run the Voice
Services Configuration Utility to import the information into Symposium
Express Call Center. See Chapter 8 of the Nortel Networks Symposium
Express Call Center Planning, Installation, and Administration Guide,
Release 3.0.
3. Use the Symposium Express Call Center client to record comfort messages,
voice menus, and voice segments, if required. Refer to the Nortel Networks
Symposium Express Call Center Call Center Management Guide, Release
3.0.
4. Create call treatments. When you create call treatments, you specify which
announcements and voice segments to play, and when to play them.
For more information about configuring voice segments and creating call
treatments, refer to the Nortel Networks Symposium Express Call Center
Call Center Management Guide, Release 3.0.