Nortel Express Installation Manual page 30

Initial configuration of the Voice Services
card
Introduction
To configure the Voice Services card, complete the following tasks, which are
described in this section:
1. Configure the IVR ACD DNs and night call forward.
2. Configure the Auxiliary Data System data block.
3. Configure Voice Services ports.
This section also describes how to
• enable or disable Voice Services ports
• replace a Voice Services card in the switch
To configure the IVR ACD DNs and night call forward

To increase stability, you must configure night call forward (NCFW) on
the Voice Services IVR ACD DN. Calls from the associated IVR ACD DN are
automatically transferred to the NCFW DN if all Voice Services ports are logged
off.
Log on to the M1, M1 IE, or Succession CSE 1000 switch.
Load Overlay 23 by typing LD 23 at the prompt.
Respond to the prompts as shown in the following table. If a prompt
appears that is not in the table, press Enter to accept the default value:
Prompt
REQ:
TYPE:
CUST:
ACDN:
Response Description
NEW CHG Add or change
ACD Automatic Call Distribution
0–99 Customer Number
XXXX ACD Queue DN