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October 2007
Communication Server (CS) 2000
A Nortel Carrier Voice over IP (VoIP) superclass softswitch. Also known as
CS 2K. CS 2x00 refers to both CS 2000 and CS 2100.
Communication Server (CS) 2100
A Nortel carrier-grade softswitch for large campus and geographically dispersed
large enterprises. CS 2x00 refers to both CS 2000 and CS 2100.
Computer Telephony Integration
An application that enables a computer to control telephone calls.
Contact Center Manager Administration
A browser-based tool for contact center administrators and supervisors used for
managing and configuring a contact center and its users, defining access to data,
and viewing real-time and historical reports. The Contact Center Manager
Administration software is installed on a server. See also Contact Center
Manager Administration server.
Contact Center Manager Administration server
The server on which the Contact Center Manager Administration software is
installed. This server acts as the middle layer that communicates with Contact
Center Manager Server and makes information available to the client PCs.
Contact Center Manager Server
This server is responsible for functions such as the logic for call processing, call
treatment, call handling, call presentation, and the accumulation of data into
historical and real-time databases.
controlled directory number
A special directory number that allows calls arriving at the switch to be queued
when the CDN is controlled by an application such as Contact Center Manager
Server. When a call arrives at this number, the switch notifies the application and
waits for routing instructions, which are performed by scripts in Contact Center
Manager Server.
Customer Local Area Network
The LAN to which your corporate servers, third-party applications, and desktop
clients connect.
Installation and Configuration Guide
Glossary
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