Exporting Calls - Nortel Quality Monitoring Quick Reference Manual

September 2007

Exporting Calls

There are two methods for exporting calls:
Exporting Calls to Disk
Exporting Calls Via E-Mail
Exporting Calls to Disk
The Export to Disk feature can be used to save files that appear in the Call
Buckets display or the Journal Files display to a folder.
Note: If you do not have AVI Conversion Server support (installed locally or on
another server), you will not be able to use the Export to Disk function.
To export a call to disk, follow these steps:
1 In the Call Buckets display or in the Journal Files display, select the file(s)
you want to export. To select multiple files, hold down the Ctrl key on your
keyboard while you click on each file that you want to select.
2 Do one of the following:
Select User Actions > Export to Disk.
OR
Right-click on the Client Explorer window, then select Export to Disk
from the popup menu.
The Export to Disk dialog box appears with the call(s) you have selected
displayed in the Journal Files field. The Export to Disk dialog box is
shown below.
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