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Limited warranty
General information
dCS warrants this product against defects in materials and workmanship for a period of 3 years
from the date the unit was originally shipped from dCS. If the product is purchased and
registered with dCS within 6 months of the date the unit was originally shipped from dCS, we will
start the warranty on the purchase date. For units registered later than 6 months from the ship
date, we will start the warranty from the ship date unless the registration is supported by the
original sales invoice. During the first year of the warranty period, dCS will repair or, at our
absolute discretion, replace a faulty product. For the remaining two years, service will be
covered, but any parts needed will be chargeable. Warranty repairs must only be carried out by
dCS or our authorised service agents. Please contact your fulfilment centre if your unit requires
service.
To register this product, either register online at
Product Registration form within 30 days of the sale and return it to dCS. On receipt of the
registration, dCS will add your contact details to our customer database. dCS will use this
information for warranty purposes only, we will not contact you directly for reasons relating to
sales and marketing.
This warranty applies to the original owner, it is not transferable.
Warranty exclusions
The warranty does not cover wear and tear.
The warranty on this product will be void if:
•
the product is misused in any way.
•
any unauthorised modifications or repairs are carried out.
•
the product is not used in accordance with the Operating Conditions stated in this
manual.
•
the product is serviced or repaired other than by dCS or our authorised service agents.
•
the product is operated without a mains earth (or ground) connection.
•
the unit is returned inadequately packed.
dCS reserve the right to apply a service charge if a product returned for warranty repair is found
to be operating correctly, or if a product is returned without a returns number being issued.
This warranty covers parts and labour only, it does not cover shipping charges or tax/duty.
Our fulfilment centres and service agents are not authorised to extend the terms of this warranty,
dCS cannot accept responsibility for any attempt to do so.
Products re-sold by dCS on a "used" basis may be subject to reduced warranty terms.
Obtaining service
Should you encounter a problem, contact your fulfilment centre or authorised service centre for
help, quoting the model, the serial number, the software version (where appropriate) and giving
a detailed description of the fault. Your contact will advise you fully on actions that need to be
taken. When returning a unit, the original packaging should be used to avoid transit damage.
Replacement packaging sets may be purchased from dCS.
50
www.dcsaudio.com/register
or complete the
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