Troubleshooting For Software Problems; Unable To Receive Data - Brother HL-3160CDW Service Manual

4.4

Troubleshooting for Software Problems

The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs again, follow each procedure in
the order of the number described in the Step column in the tables below.
4.4.1

Unable to receive data

<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings.
Step
1
2
* Follow the procedures below to verify the product ID in Macintosh.
(1) Select [About This Mac] from the [Apple] menu.
(2) Click the [More Info...] in the [About This Mac] dialog box.
(3) Select [USB] under the [Hardware] in [Contents] on the left side.
(4) Select the machine [HL-XXXX] from [USB Device Tree].
(5) Check [Product ID] in [HL-XXXX].
■
Product ID (Hexadecimal)
HL-3190CDW : 00A5h
HL-3160CDW : 00A7h
HL-L3270CDW : 00A4h
HL-L3230CDW : 00A6h
HL-L3230CDN : 00A8h
HL-L3210CW : 00A9h
Cause
Machine connection
Main PCB failure
For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
Replace the main PCB.
2-111
Remedy
Confidential