Troubleshooting For Software Problems; Unable To Receive Data - Brother HL-2290 Service Manual

4.4 Troubleshooting for Software Problems

The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs again, follow each procedure in the
order of the number described in the Step column in the tables below.

4.4.1 Unable to receive data

<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User's Guide.)
Step
1
2
* Follow the procedures below to verify the product ID in Macintosh.
(1) Select [About This Mac] from the [Apple] menu.
(2) Click the [More Info...] in the [About This Mac] dialog box.
(3) Select [USB] under the [Hardware] in [Contents] on the left side.
(4) Select the machine [HL-XXXX] from [USB Device Tree].
(5) Check [Product ID] in [HL-XXXX].
 Product ID (Hexadecimal)
HL-2290
HL-2295D
HL-2590DN
HL-2595DW
HL-B2000D
HL-B2050DN
HL-B2080DW
HL-L2325DW
HL-L2330D
HL-L2331D
HL-L2335D
HL-L2336D
HL-L2357DW
HL-L2370DW
HL-L2371DN
Cause
Machine connection
Main PCB failure
: 0093h
: 0094h
: 0095h
: 0096h
: 0097h
: 0098h
: 0099h
: 009Bh
: 009Ch
: 009Ch
: 009Dh
: 009Dh
: 009Fh
: 00A1h
: 00ABh
For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
Replace the main PCB ASSY.
HL-L2310D : 009Ah
HL-L2312D : 009Ah
HL-L2310DR : 009Ah
HL-L2385DW : 00A3h
HL-L2386DW : 00A3h
HL-L2350DW : 009Eh
HL-L2350DWR : 009Eh
HL-L2351DW : 009Eh
HL-L2352DW : 009Eh
HL-L2370DN : 00A0h
HL-L2370DNR : 00A0h
HL-L2372DN : 00A0h
HL-L2375DW : 00A2h
HL-L2375DWR : 00A2h
HL-L2376DW : 00A2h
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Remedy
Confidential