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PN 88300150
8.1
Introduction
This chapter starts out with statements about your modem's 2-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your modem. It includes the
technical support telephone numbers, space for recording your modem information, and an explanation of
how to send in your modem should you require service. The final sections explains ourweb presence.
8.2
Limited Warranty
Multi-Tech Systems, Inc. ("MTS") warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided,
two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or
power surges or which have been neglected, altered, abused, used for a purpose other than the one for
which they were manufactured, repaired by the customer or any party without MTS's written authorization,
or used in any manner inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or replacement of
any products which prove to be defective within the warranty period, or, at MTS's option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS's factory
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
8.3
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of
your Multi-Tech product. If you have any questions about the operation of this unit, call (800) 972-2439
(U.S.A. or Canada) or (763) 785-3500 (Local or International). Please fill out the modem information
(below), and have it available when you call. If your modem requires service, the tech support specialist
will tell you how to send in your modem (see Section 8.4).
8.3.1 Recording Modem Information
Please fill in the following information on your Multi-Tech modem. This will help tech support in answering
your questions. (The same information is requested on the Warranty Registration Card.)
Modem Model No.:_______________________________
Modem Serial No.: _______________________________
Modem Firmware Version: _________________________
FAX Software Version:____________________________
DataComm Software Version: ______________________
The modem model and serial numbers are silkscreened on the bottom of your modem. The software
versions are printed on the diskette labels. Type ATI1 to display the modem firmware version.
Please note the status of your modem before calling tech support. This status can include LED indicators,
screen messages, diagnostic test results, problems with a specific application, etc. Use the space below
to note modem status (before calling for service or tech support):
____________________________________________________
____________________________________________________
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