Problems When Making Settings; Hints To Solving Problems; Cannot Access Web Config - Epson WF-C5890 Series User Manual

Preparing the Printer and Making Initial Settings
"Making Settings for Blocking Junk Faxes" on page 132

Problems when Making Settings

Hints to Solving Problems

❏ Checking the error message
When trouble has occurred, first check whether there are any messages on the printer's control panel or driver
screen. If you have the notification email set when the events occur, you can promptly learn the status.
❏ Network connection report
Diagnose the network and the printer status, and then print the result.
You can find the diagnosed error from the printer side.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipconfig.
❏ Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.

Cannot Access Web Config

The IP address is not assigned to the printer.
Solutions
A valid IP address may not be assigned to the printer. Configure the IP address using the printer's control
panel. You can confirm the current setting information with a network status sheet or from the printer's
control panel.
The TLS version is not supported
Solutions
You need to communicate using TLS version 1.2 or later.
Version 1.0 or 1.1 of TLS is initially disabled.
If you want to communicate with TLS Version 1.0 or 1.1, first access Web Config from a device that can
communicate with TLS Version 1.2 or later, and then enable TLS Version 1.0 or 1.1.
"Configuring Basic SSL/TLS Settings" on page 459
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Problems when Making Settings

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