Page 1 WF-C5810/WF-C5890 User's Guide...
Page 3: Table Of Contents
Checking for Software Updates......................45 Using Power Saving Settings ......................46 Changing the Sleep Timer Settings ....................46 Changing the Power Off Timer Settings ..................47 Epson Connect Solutions for Smartphones, Tablets, and More ............47 Setting Up Epson Connect Services....................48...
Page 4 Using the Epson Smart Panel Mobile App..................50 Using AirPrint ............................ 51 Setting Up Printing on a Chromebook ....................52 Android Printing Using the Epson Print Enabler ................52 Using the Mopria Print Service ......................53 Voice-activated Printing ........................53 Wi-Fi or Wired Networking........................
Page 5 Copying Documents or Photos......................106 Copying Options..........................107 Printing from a Computer ........................111 Printing with the Standard Epson Printer Software - Windows ............111 Selecting Basic Print Settings - Windows ..................112 Paper Source Options - Windows ................... 115 Print Quality Options - Windows .....................
Page 6 Changing the Language of the Printer Software Screens ............137 Changing Automatic Update Options ..................138 Printing with the Built-in Epson Driver - Windows 10 S..............139 Selecting Print Settings - Windows 10 S..................140 Printing with the Epson Standard Printer Software - Mac ..............143 Selecting Basic Print Settings - Mac ...................
Page 7 Additional Scanning Settings - Main Settings Tab ............... 195 Additional Scanning Settings - Advanced Settings Tab ............... 196 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........197 Image Format Options......................... 199 Scan Resolution Guidelines ......................199...
Page 8 Scanning with Simple Scan in Document Capture Pro - Windows ..........200 Scanning with Job Scan in Document Capture Pro - Windows............ 202 Adding and Assigning Scan Jobs with Document Capture Pro - Windows ......203 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ........206 Scanning Multi-Page Originals as Separate Files - Windows ............
Page 9 Sending a Fax on Demand ..................... 247 Sending a Stored Fax ......................248 Dialing Fax Numbers from a Connected Telephone ............... 249 Sending Faxes Using the Fax Utility - Windows ................250 Sending Faxes Using the Fax Utility - Mac .................. 253 Receiving Faxes..........................
Page 10 Purchase Epson Ink Packs and Maintenance Boxes ............... 275 Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers ..........276 Removing and Installing Ink Packs....................276 Replacing the Maintenance Box....................... 277 Replacing the Paper Feed Rollers ....................278 Resetting the Roller Counter on the LCD Screen ................279 Printing with Black Ink and Expended Color Ink Packs ..............
Page 11 Checking Status Information ....................... 314 Managing the Network Connection....................315 Network Settings........................315 Setting Control Panel Options ..................... 320 Sending Email Notifications......................320 Adjusting Power Saving Settings....................321 Adjusting Control Panel Sounds ....................321 Importing and Exporting Product Settings ................... 322 Exporting Settings Using Web Config ..................
Page 12 Importing a CA Certificate ....................... 353 Deleting a CA Certificate......................353 Setting Up Universal Print (Microsoft) ....................354 Using Epson Device Admin Configuration Software................. 354 Solving Problems ............................ 355 Viewing the Help Screen ........................355 Product Status Messages ........................ 356 Job Status Error Codes ........................
Page 13 Software Installation Problems ....................366 Cannot Read the Authentication Card ..................367 Solving Network Problems ....................... 367 Product Cannot Connect to a Wireless Router or Access Point ..........368 Network Software Cannot Find Product on a Network..............369 Wireless Network Connection is Unstable on a Mac ..............370 USB 3.0 Connection is Unstable When Using a USB 2.0 Cable..........
Page 14 Incorrect Colors ........................... 396 Solving Scanning Problems ......................397 Scanning Software Does Not Operate Correctly ................. 397 Cannot Start Epson Scan 2 ......................397 Solving Scanned Image Quality Problems ..................398 Image Consists of a Few Dots Only..................... 399 Line of Dots Appears in All Scanned Images................399 Straight Lines in an Image Appear Crooked ................
Page 15 Cannot Transfer Files To or From a USB Device................. 410 Uninstall Your Product Software....................... 410 Uninstalling Product Software - Windows ..................411 Uninstalling Product Software - Mac.................... 412 Where to Get Help (U.S. and Canada) ..................... 412 Technical Specifications ........................414 Windows System Requirements ......................
Page 16 Default Delay Times for Power Management for Epson Products ..........438 Copyright Attribution ........................438...
Page 17: Wf-C5810/Wf-C5890 User's Guide
WF-C5810/WF-C5890 User's Guide Welcome to the WF-C5810/WF-C5890 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country.
Page 18: Product Basics
See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections (WF-C5890).
Page 19: Installing The Optional Paper Cassette Units
Option or part Part number Replacement maintenance box C12C938211 Optional input tray C12C937901 Paper Feed Roller for Cassette A (C1) C12C938261 Paper Feed Roller for Cassette B (C2-C4) C12C938281 Low Optional Cabinet C12CFM7066 Medium Optional Cabinet C12CFM7067 Tall Optional Cabinet C12CFM7068 Latin America Option or part...
Page 20 3. Make sure you have all the items shown here. You will also need a screwdriver to attach the paper cassette unit, and two people to lift the printer. 4. Remove the protective piece from the back of the printer. Note: Do not throw the piece away;...
Page 21 6. If you are installing more than one optional paper cassette unit, stack them on top of each other and secure them with the included screws.
Page 22 7. Repeat this step for all paper cassette units.
Page 23 8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Caution: Because the product is heavy, two or more people should lift and carry it using the hand positions shown:...
Page 24 9. Secure the printer and paper cassette units at the back and right side using the included screws as shown. 10. Re-insert the part you removed earlier into the back of the lowest paper cassette unit.
Page 25 11. Place the correct sticker on each cassette unit to indicate the cassette number. 12. Connect the power cord and other connection cables, then plug in the product. 13. Turn on the product. 14. Press the Paper Setting button and make sure the installed cassette units are displayed on the screen.
Page 26: Enabling The Optional Paper Cassettes - Windows
Enabling the Optional Paper Cassettes - Windows You need to enable the optional paper cassette units before you can use them with the printer software. Note: If you are using the PCL driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units.
Page 27: Enabling The Optional Paper Cassettes - Postscript Printer Software - Windows
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The optional paper sources are listed in the Current Printer Information section. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related references Paper Feeding Problems...
Page 28 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your product name and select Manage >...
Page 29 You see a window like this: 3. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related references Paper Feeding Problems Related tasks Enabling the Optional Paper Cassettes - Windows...
Page 30: Enabling The Optional Paper Cassettes - Mac
Enabling the Optional Paper Cassettes - Mac You need to enable the optional paper cassette units before you can use them with the printer software. Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette units.
Page 31: Enabling The Optional Paper Cassettes - Postscript Printer Software - Mac
Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac If you installed optional paper cassette units, you need to enable the optional cassette units before you can use them with the PS3 printer software.
Page 32: Product Parts Locations
Related references Paper Feeding Problems Related tasks Enabling the Optional Paper Cassettes - Mac Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics...
Page 33: Product Parts - Front
Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. Automatic Document Feeder (ADF) cover (F) ADF edge guides ADF input tray ADF output tray Control panel...
Page 34 Optional paper cassette 3 (C3) Optional paper cassette 4 (C4) External interface USB port Paper tray cover Edge guides Paper support Paper tray (B) Output tray...
Page 35: Product Parts - Inside
Edge guides Paper cassette Parent topic: Product Parts Locations Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. Document cover...
Page 36 Scanner glass Scanner unit (J) Print head Ink tray Ink cover (A)
Page 37: Product Parts - Back
Cover lock Parent topic: Product Parts Locations Product Parts - Back Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. LAN port USB port Service USB port (do not remove sticker) LINE port...
Page 38: Using The Control Panel
Rear cover (E) Maintenance box cover (H) Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Entering Characters on the LCD Screen Using Presets...
Page 39: Status Icon Information
power button and light The LCD screen log out button Interrupt button Reset button Contacts button The C clear button The numeric keypad Job/Status button, the Error light, and the Data light Paper Setting button stop button help button back button home button Received Fax light Status Icon Information...
Page 40: Selecting The Date And Time
Icons Description The Mute setting is enabled. The printer does not make any sound when you press buttons on the control panel. Displays the Fax Data Information screen. Press this icon to enable sleep mode and turn off the LCD screen. The indicated setting has changed.
Page 41: Selecting Your Country Or Region
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. 3.
Page 42: Entering Characters On The Lcd Screen
1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Country/Region. 3. Scroll up or down, if necessary, and select your country or region. You see a confirmation screen. 4. If the setting is correct, select Yes. (If not, select No and retry.) Parent topic: Using the Control Panel Entering Characters on the LCD Screen...
Page 43: Using Presets
Related tasks Selecting Wireless Network Settings from the Control Panel Connecting to a Mobile Device Using Presets You can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. If you cannot access or change presets, contact your administrator for assistance.
Page 44: Adjusting Control Panel Sounds
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. 3.
Page 45: Turning Off The Operation Time Out Setting
3. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support...
Page 46: Using Power Saving Settings
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 47: Changing The Power Off Timer Settings
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software...
Page 48: Setting Up Epson Connect Services
Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud. Setting Up Epson Connect Services...
Page 49: Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Page 50: Using Epson Scan To Cloud
Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.
Page 51: Using Airprint
Then open Epson Smart Panel and select your Epson product, if necessary. • If your Epson product is not connected to a wireless network, connect your mobile device to the network you want to use, then open Epson Smart Panel and follow the instructions to set up your Epson product.
Page 52: Setting Up Printing On A Chromebook
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 53: Using The Mopria Print Service
Click here for more information. 1. Connect your product to your network. See the link below. 2. Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel.
Page 54 Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature. Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related topics...
Page 55: Wi-Fi Or Wired Networking
Related tasks Using Epson Email Print Using Epson Remote Print Using Epson Scan to Cloud Using the Epson Smart Panel Mobile App Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using the Mopria Print Service...
Page 56: Wi-Fi Infrastructure Mode Setup
router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to security threats.
Page 57: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 58 7. Select the Enter Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right arrows. •...
Page 59: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device Note: The product normally uses W52 (36ch) as the channel when connecting to Wi-Fi Direct (Simple AP).
Page 60: Connecting To A Mobile Device
4. Select Start Setup. 5. Do one of the following: • If you are using Epson Smart Panel, open the Epson Smart Panel app on your device and select the printer displayed on the LCD screen. Select Complete on the LCD screen.
Page 61: Modifying The Wi-Fi Direct Network Name Or Password
Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Modifying the Wi-Fi Direct Network Name or Password You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi Direct network. Note: If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
Page 62: Wi-Fi Protected Setup (Wps)
• To enter a space, select Space. 8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. Note: Make a note of the SSID and password that appear. 9.
Page 63: Printing A Network Status Sheet
You see a screen like this: 3. Select Router. 4. Select Change Settings, if necessary. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print.
Page 64: Printing A Network Connection Report
2. Select Settings > General Settings > Network Settings > Network Status > Print Status Sheet. 3. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Related references Cannot Print Over a Network Related tasks...
Page 65: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 66 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 67 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 68 Error code and message Solution E-10 Make sure other devices on the network are turned on and do the following: Confirm IP address, subnet mask, and default gateway setup. Connection using • If your product's Obtain IP Address setting is set to the EpsonNet Setup is available.
Page 69 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 70: Configuring Email Server Settings
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 71: Email Server Settings
Email Server Settings Parent topic: Wi-Fi or Wired Networking Related tasks Scanning to Email Email Server Settings Setting name Available options Description Authentication Selects the authentication method for the printer to access Method the mail server. SMTP AUTH SMTP AUTH: Authenticates on the SMTP server POP before SMTP (outgoing mail server) when sending the email.
Page 72: Changing Or Updating Network Connections
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 73: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 74: Disabling Wi-Fi Features
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary.
Page 75: Enabling Pcl Or Postscript Printing
Enabling PCL or PostScript Printing Before enabling PCL or PostScript printing on your product, make sure you have installed the software as described on the Start Here sheet (WF-C5890). To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), latin.epson.com/support...
Page 76 3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this:...
Page 77: Installing The Postscript (Ps3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Windows If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Page 78: Selecting Pdl (Page Description Language) Settings
(Latin America) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password.
Page 79 Option Available Description settings Paper Size Various sizes Sets the default paper size for PCL or PostScript printing Paper Type Various paper Sets the default paper type for PCL or PostScript types printing Orientation Portrait Sets the default orientation for PCL or PostScript printing Landscape Quality...
Page 80 Option Available Description settings Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and fixed-pitch (availability depends on font source and number settings) Height 4.00 to 999.75 pt Selects the default font height if the font is scalable and proportional (availability depends on font source and number settings) Symbol Set...
Page 81: Selecting Printer Language And Interface Settings
Option Available Description settings Coloration Color Selects the color mode for PostScript printing Mono Binary On/Off Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII.
Page 82: Printing A Pcl Or Ps3 (Postscript) Status Sheet
Option Available Description settings PC Connection via USB Enable Select whether to allow USB communication with the product Disable USB I/F Timeout Setting 0 to 300 seconds Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver.
Page 83: Loading Paper
Loading Paper in the Paper Cassettes and Rear Paper Tray Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Loading Paper in the Paper Cassettes and Rear Paper Tray You can load paper up to Legal (8.5 ×...
Page 84 • Load sheets of paper with their glossy or printable side visible. • Load up to 10 envelopes, short edge first with the flap facing down and to the left • Load long paper by allowing the paper to roll over as shown. Select the user-defined setting as the paper size setting.
Page 85 Caution: Do not load the following papers; they may cause paper jams, smears on the printout, or damage to the printer. • Papers that are wavy or damp • Papers that have not dried after printing on one side • Papers that are wadded or curled •...
Page 86: Paper Loading Capacity
8.5 × 14 inches [100 × 148 mm to 216 × 356 mm]) 216 × 356 mm]) Epson Bright White Pro Paper 200 sheets (cassette 1) or 400 sheets (cassettes 2 to 4): Letter (8.5 × 11 inches [216 × 279 mm])
Page 87 250 sheets (cassette 1) or 500 sheets (cassettes 2 to 4): Paper Letter (8.5 × 11 inches [216 × 279 mm]) Epson Multipurpose Plus Paper Epson High Quality Ink Jet 80 sheets Paper Letter (8.5 × 11 inches [216 × 279 mm]) Epson Presentation Paper A4 (8.3 ×...
Page 88 Paper type Paper cassette loading capacity Card Stock 1 (25 to 42 lb [91 90 sheets (cassette 1) 250 sheets (cassettes 2 to 4): to 160 g/m A6 (4.1 × 5.8 inches A6 (4.1 × 5.8 inches [105 × 148 mm]) [105 ×...
Page 89 [64 × 125 mm to 216 × 6000 mm]) Epson Bright White Pro Paper 50 sheets Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper 70 sheets Epson Presentation Paper Matte Epson Ultra Premium Photo Paper 20 sheets...
Page 90 Paper type Rear paper feeder loading capacity Card Stock 1 (25 to 42 lb [91 to 160 30 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) Card Stock 2 (43 to 68 lb [161 to 256 A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 ×...
Page 91: Double-Sided Printing Capacity
8.5 × 11.7 inches [148 × 210 mm to 8.5 × 11.7 inches [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Epson Bright White Pro 200 sheets (cassette 1) 400 sheets (cassettes 2 to 4) Paper...
Page 92 Paper type Auto duplex (paper cassettes) Card Stock 1 (25 to 42 lb [91 90 sheets (cassette 1): 250 sheets (cassettes 2 to 4): to 160 g/m A5 (5.8 × 8.2 inches A5 (5.8 × 8.2 inches [148 × 210 mm]) [148 ×...
Page 93 Paper type Manual duplex (rear paper tray) Epson Bright White Pro Paper 30 sheets Epson Bright White Premium Paper Epson Multipurpose Plus Paper Card Stock 1 (25 to 42 lb [91 to 160 g/m 5 sheets: Card Stock 2 (43 to 68 lb [161 to 256 g/m A6 (4.1 ×...
Page 94: Compatible Epson Papers
(Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type...
Page 95 8 × 10 inches (203 × 254 mm) S041465 Letter (8.5 × 11 inches S042183 [216 × 279 mm]) S041667 Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) S042181 Glossy S042174 5 × 7 inches (127 × 178 mm) S041945 8 ×...
Page 96: Paper Or Media Type Settings - Printing Software
Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 42 lb (91 to 160 g/m Card Stock 1 Thick paper up to 43 to 68 lb (161 to 256 g/m...
Page 97: Selecting The Paper Settings For Each Source - Control Panel
Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Paper Type setting Plain paper Plain Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper...
Page 98: Selecting Default Paper Settings - Administrator
Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 42 lb (91 to 160 g/m Card Stock 1 Thick paper up to 43 to 68 lb (161 to 256 g/m...
Page 99: Paper Source Settings Options
Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings. You see a screen like this: 3.
Page 100: Selecting The Universal Print Settings
Paper Source Available settings Description Settings option Automatic Select On to enable switching to another paper source if Selection at paper runs out during copying. Both the chosen paper Paper Out : For source and the alternate paper source must be enabled in Copy the Auto Select Settings setting.
Page 101: Universal Print Settings Options
Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided.
Page 102: Placing Originals On The Product
Starting a Scan from a Scanning Program Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Scanning Two Originals onto One Sheet (Stitching Images) - Windows Scanning Multi-Page Originals as Separate Files - Windows...
Page 103: Placing Originals In The Automatic Document Feeder
Related topics Scanning with Document Capture Pro or Document Capture Placing Originals in the Automatic Document Feeder You can place single- or multi-page original documents in the Automatic Document Feeder (ADF). You can also use the ADF to scan both sides of a 2-sided document. Make sure the originals meet the Automatic Document Feeder specifications before loading them.
Page 104: Placing Originals On The Scanner Glass
Parent topic: Placing Originals on the Product Related references Originals Do Not Feed From the Automatic Document Feeder Automatic Document Feeder (ADF) Specifications Related tasks Copying Documents or Photos Related topics Copying Scanning Faxing Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
Page 105 Related references Position, Size, or Margins of Copies are Incorrect Incorrect Image Size or Position White or Dark Lines in Printout Related tasks Copying Documents or Photos Related topics Copying Scanning Faxing...
Page 106: Copying
Placing Originals on the Scanner Glass Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.
Page 107: Copying Options
Parent topic: Copying Related references Copying Options Position, Size, or Margins of Copies are Incorrect Copying Options Related tasks Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass Loading Paper in the Paper Cassettes and Rear Paper Tray Using Presets Copying Options Select the copying options you want to use for your copies.
Page 108 Copying option Available settings Description Original Type Text Specifies the document type of your originals and adjusts the quality of your copies Text & Image Photo Text & Image(Best) Barcode 2-Sided 1>1-Sided Select to make 2-sided copies. When you select 2>2 Sided, 1>2-Sided, or 2>1-Sided, you can scroll down to select the 2>2-Sided orientation and binding edge for your originals or copies.
Page 109 Copying option Available settings Description Finishing Group (Same Select to print multiple copies of a multi-page document in Pages) unordered groups Collate (Page Select to print multiple copies of a multi-page document in Order) ordered sets Orientation Readable Direction Specifies the orientation of your originals (Original) Left Direction Image Quality...
Page 110 Related references Incorrect Image Size or Position Related tasks Copying Documents or Photos Copying Documents or Photos...
Page 111: Printing From A Computer
You can print with the standard Epson printer software using any Windows printing program, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 112: Selecting Basic Print Settings - Windows
Locking Printer Settings - Windows Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1.
Page 113 You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size.
Page 114 Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Incorrect Margins on Printout...
Page 115: Paper Source Options - Windows
Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette 1 Selects the paper in cassette 1 as the paper source.
Page 116: Selecting Double-Sided Printing Settings - Windows
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main tab.
Page 117 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button.
Page 118 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing Capacity Double-sided Printing Capacity Related tasks...
Page 119: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows You can select any of the available options on the 2-Sided Printing Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
Page 120 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting.
Page 121 5. Select any of the Additional Settings options to customize your print. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Inverted Image Incorrect Colors Related tasks...
Page 122: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 123: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 124: Header/Footer Settings - Windows
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print.
Page 125 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number)
Page 126: Selecting A Printing Preset - Windows
• Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab.
Page 127: Selecting Extended Settings - Windows
4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product.
Page 128 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4.
Page 129: Extended Settings - Windows
6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Blank Pages Print Extended Settings - Windows You can select these settings on the Extended Settings window.
Page 130 Separator Page Before each document, prints a separator page containing the title, user, date, and time. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 131: Printing Your Document Or Photo - Windows
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows...
Page 132: Locking Printer Settings - Windows
Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers &...
Page 133: Locked Setting Options
5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings.
Page 134 Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern Watermark Various text...
Page 135: Entering A User Id And Password For Printing
Parent topic: Locking Printer Settings - Windows Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance.
Page 136: Selecting Default Print Settings - Windows
5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Selecting Basic Print Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
Page 137: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens.
Page 138: Changing Automatic Update Options
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...
Page 139: Printing With The Built-In Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product.
Page 140: Selecting Print Settings - Windows 10 S
Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 141 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6.
Page 142 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 143: Printing With The Epson Standard Printer Software - Mac
14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections.
Page 144: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1.
Page 145 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. To use an existing set of print settings, select Presets and choose a preset from the list. 6.
Page 146 7. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 8.
Page 147: Paper Source Options - Mac
Preset. Paper Source Options - Mac Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Paper or Media Type Settings - Printing Software Incorrect Margins on Printout Incorrect Image Size or Position...
Page 148: Print Quality Options - Mac
Cassette 3 Selects the paper in cassette 3 as the paper source. Cassette 4 Selects the paper in cassette 4 as the paper source. Parent topic: Selecting Basic Print Settings - Mac Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen.
Page 149: Selecting Print Layout Options - Mac
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Basic Print Settings - Mac...
Page 150: Selecting Double-Sided Printing Settings - Mac
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Inverted Image Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.
Page 151 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Double-sided Printing Capacity Double-sided Printing Capacity...
Page 152: Double-Sided Printing Options And Adjustments - Mac
Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper.
Page 153: Printing Preferences - Mac
4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Blank Pages Print Printing Preferences - Mac You can select these settings on the Options or Driver tab.
Page 154: Printing Your Document Or Photo - Mac
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status.
Page 155: Setting Up Printing On A Chromebook
Printing Your Document or Photo - Mac Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)
Page 156: Printing From A Smartphone Or Tablet
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.
Page 157 • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click on your product, select the PCL option, and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click on your product, select the PCL option, and select Printer properties.
Page 158: Selecting Basic Print Settings - Pcl Driver - Windows
Parent topic: Printing with the PCL Printer Software - Windows Related tasks Installing the Optional Paper Cassette Units Selecting Basic Print Settings - PCL Driver - Windows Select the basic settings for the document or photo you want to print. Note: The names of settings on the PCL driver screens may vary slightly, depending on the version of the driver you have installed.
Page 159 You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size.
Page 160: Selecting Default Print Settings - Pcl Driver - Windows
7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 8. Select any of the available print options. 9.
Page 161: Locking Printer Settings - Pcl Driver - Windows
You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 162 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product, select the PCL option, and select Printer properties. • Windows 10: Click and select (Settings) >...
Page 163: Pcl Driver Locked Setting Options
4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. PCL Driver Locked Setting Options Parent topic: Printing with the PCL Printer Software - Windows PCL Driver Locked Setting Options...
Page 164: Printing With The Postscript (Ps3) Printer Software - Windows
Setting Options Description Multi-Page Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up...
Page 165 You see the Paper/Quality tab of your printer settings window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: •...
Page 166 You see a screen like this: 9. Select any settings as necessary. 10. If you have set up Access Control or want to print a confidential job, select Extended Settings to enable printing by entering a user name and password , or print a confidential job by entering the necessary information.
Page 167: Selecting Default Print Settings - Postscript Printer Software - Windows
Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.
Page 168: Printing With The Postscript (Ps3) Printer Software - Mac
You see the printer settings window: 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 169: Selecting Basic Print Settings - Postscript Printer Software - Mac
Parent topic: Printing from a Computer Selecting Basic Print Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: •...
Page 170 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 171 7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Paper Feed from the pop-up menu. You see these settings:...
Page 172 9. Select All Pages From or First Page From and select the paper source you want to print from. 10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the Media Type setting. 12. Select one of the following Print Quality options: •...
Page 173: Cancelling Printing Using A Product Button
14. Select a Color Mode option: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Monochrome setting. 15. Select any of the following from the pop-up menu as necessary: •...
Page 174: Scanning
Starting a Scan Using the Product Control Panel Setting Up and Scanning to a Network Folder or FTP Server Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet...
Page 175: Scanning To Email
• Memory Device saves your scanned file on a USB device and lets you select the file format, quality, and other settings. • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only).
Page 176 on the product's control panel or select them from the Recipient tab. Make sure the date and time are set correctly so the time stamps on your emails are accurate. 1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 2.
Page 177: Scanning To A Connected Computer
Related topics Placing Originals on the Product Scanning to a Connected Computer You can scan an original and save it to a connected computer using your product's control panel. The computer must be on the same network as the product and must have the Document Capture Pro Server software installed.
Page 178: Scanning To A Memory Device
Scanning to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature.
Page 179: Setting Up A Wsd Port (Windows 7/Windows Vista)
1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 2. Press the home button, if necessary. 3. Select Scan. 4. Select Cloud. 5. Select the + icon and select a cloud destination. 6.
Page 180: Control Panel Scanning Options
6. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary. 7. When you see the message Your device is ready to use in the Windows taskbar, click the message.
Page 181 Scan Settings Available options Description Resolution 200dpi Select for documents 300dpi Select for photos 600dpi Select for highest quality printing 2-Sided 1-Sided Lets you scan 2-sided originals placed in the ADF. If you select 2-Sided, you can also select 2-Sided the Orientation (Original) and the Binding (Original).
Page 182: Setting Up And Scanning To A Network Folder Or Ftp Server
Related references Scanned Image Quality Problems Setting Up and Scanning to a Network Folder or FTP Server Before you can scan to a network folder on your computer or on an FTP server, you need to create a shared folder and optionally register its location to your product's Contacts list. Select the links below as necessary to create and register the folder, and to scan to it over the network.
Page 183 • Windows 7: Click , right-click Computer, and select Properties. Check the Computer Name listed for your computer on the System window. Note: The settings in these steps may vary, depending on your version of Windows. See Windows Help for details on your operating system. 2.
Page 184: Registering Contacts For Network Folder Or Ftp Scanning - Web Config
10. Click OK to save the settings, then click OK again to close the Advanced Sharing window. 11. Select the Security tab and check that the Group or user names list at the top includes the current computer user and the administrators who can now access the folder. 12.
Page 185: Registering Contacts For Email, Network, Or Ftp Scanning - Control Panel
• FTP: host_name/folder_name • Secure Connection: For FTP locations, select the secure connection type. • User Name and Password: Enter only if you have set up a password on your computer. • Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the product and FTP server.
Page 186: Scanning To A Network Folder Or Ftp Server
9. Do one of the following: • For a fax contact, select the Enter Fax Number field. Use the displayed keyboard to enter the fax number and select OK. Select any other fax settings as necessary. • For an email contact, select the Email Address (Required) field. Use the on-screen keyboard to enter the address and select OK.
Page 187 You see a screen like this: 5. Do one of the following: • Choose a saved location on the Destination tab. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Location (Required) field, enter the folder location, and select OK. Enter other information as necessary.
Page 188: Starting A Scan Using The Epson Scan 2 Icon
Placing Originals on the Product Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 189 You see an Epson Scan 2 window like this:...
Page 190: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 191 You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Related tasks Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning...
Page 192: Starting A Scan From A Smartphone Or Tablet
Placing Originals on the Product Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
Page 193 You see this window: 2. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 3. Select the Scanning Side setting if you are scanning from the ADF.
Page 194 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary.
Page 195: Additional Scanning Settings - Main Settings Tab
Placing Originals on the Product Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 196: Additional Scanning Settings - Advanced Settings Tab
Ripple Patterns Appear in an Image Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 197: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 198 13. Confirm the File Name setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Related topics Placing Originals on the Product...
Page 199: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 200: Scanning With Document Capture Pro Or Document Capture
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
Page 201 , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 202: Scanning With Job Scan In Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 203: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
3. Select the Job Scan tab. You see a window like this: 4. Select one of the scan jobs (or click Job Settings to create a new scan job). The product scans the loaded original and saves it according to the job settings. 5.
Page 204 • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro.
Page 205 You see a window like this: 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution •...
Page 206: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products). Note: Settings may vary depending on the software version you are using. Click the Help icon in...
Page 207 , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start and select All Programs or Programs.
Page 208 You see an Epson Scan 2 window like this:...
Page 209: Scanning Multi-Page Originals As Separate Files - Windows
Your product scans the original and the image appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 210 • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro.
Page 211 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox. 7. Select the method you want to use to separate the originals as the Separator setting. Click Separation Settings to specify the settings for the selected option.
Page 212: Scanning With Document Capture - Mac
Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this:...
Page 213 Note: See the Help information in Document Capture for details. 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
Page 214 7. Click Scan. You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 215: Adding And Assigning Scan Jobs With Document Capture - Mac
11. Depending on the destination you chose, click OK or Send to complete the operation. Adding and Assigning Scan Jobs with Document Capture - Mac Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Adding and Assigning Scan Jobs with Document Capture - Mac You can add scan jobs that contain specific scan settings and use the jobs when you scan from your product control panel or Document Capture.
Page 216: Entering A User Id And Password For Scanning
If you enabled Access Control on your product, a user ID and password may be required to scan. You can enter the user ID and password in Epson Scan 2. Note: If you do not know the user ID or password, contact your administrator for assistance.
Page 217: Faxing
This will erase all of your network settings and fax data. Note: When using the PCL or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software,visit epson.com/support...
Page 218 • When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the telephone wall jack and the printer...
Page 219 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
Page 220 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: If your telephone has a fax function, disable the fax function before connecting it. If you are not able to completely disable the fax function on your telephone, you may not be able to use it as an external telephone.
Page 221 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's setting for the number of rings.
Page 222: Setting Up Fax Features
Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes.
Page 223 You see a screen like this: 3. Select Proceed. 4. On the Fax Header screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name. You can enter up to 40 characters. Select OK when you are done.
Page 224: Selecting The Line Type
7. On the Receive Mode Setting screen, do one of the following: • If you have connected an external telephone or answering machine to the product, select Yes and go to the next step. • If you did not connect an external telephone or answering machine, select No and go to step 9. (Receive Mode is automatically set to Auto;...
Page 225: Setting The Number Of Rings To Answer
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Related tasks Sending a Fax Using the Keypad, Contact List, or History Setting the Number of Rings to Answer...
Page 226: Selecting Advanced Fax Settings
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes.
Page 227: Basic Settings - Fax
You see a screen like this: 3. Select the group of settings you want to change. Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming and outgoing faxes.
Page 228 Setting Options Description Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data. Turns off Error Correction Mode (ECM); color faxes cannot be sent or received. Dial Tone Detection Automatically dials the number you enter for faxing when the product detects a dial tone.
Page 229 Cloud Destination List Various Allows user to register up to five addresses at a cloud service recognized by Epson Connect. Received faxes may be forwarded to the selected cloud service. To use this feature, the printer must be registered with Epson Connect.
Page 230: Send Settings - Fax
Receiving Faxes Manually Related topics Setting Up Contacts and Contact Groups Send Settings - Fax Set the send options you want to use for outgoing faxes. Setting Options Description Batch Send Sorts outgoing faxes by recipient in the product's memory, and then sends them as a batch. Up to five documents (200 pages total) can be sent at one time.
Page 231 Setting Options Description Unconditional Save to Inbox Saves received faxes in printer's inbox Save/Forward Save to Computer Converts received faxes to PDFs and saves them on a computer connected to the printer Save to Memory Converts received faxes to PDFs and saves them on Device an external memory device connected to the printer Forward...
Page 232 Setting Options Description Split Page Settings Delete Print Data Select how to split large incoming faxes across After Split multiple sheets when using the Auto Reduction option. Overlap When Split Acting Print On (Split to Pages) Select to split large incoming faxes across multiple sheets.
Page 233: Report Settings - Fax
Setting Options Description Quiet Mode Select On to reduce noise during printing (printing speed may be reduced). Parent topic: Selecting Advanced Fax Settings Related references Received Fax is Not Printed Report Settings - Fax Set the options you want for fax reports. Setting Options Description...
Page 234: Security Settings - Fax
Setting Options Description Attach Fax Image to Does not include an image on the Transmission Report Report On(Large Image) Prints a Transmission Report that includes the upper part of the first page of the sent document On(Small Image) Prints a Transmission Report that includes a reduced size of the entire first page of the sent document Fax Log Layout Combine Send and...
Page 235: Setting Up The Fax Utility - Windows
, then search for EPSON Software and select it. • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
Page 236 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window.
Page 237: Setting Up Fax Features Using The Fax Utility - Mac
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.
Page 238: Setting Up Contacts And Contact Groups
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
Page 239: Creating A Contact
Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Faxing Related references Basic Settings - Fax Related tasks Sending a Fax Using the Keypad, Contact List, or History Sending a Fax at a Specified Time Creating a Contact You can create a list of contacts to save frequently used fax numbers.
Page 240: Editing Or Deleting A Contact
9. Select the Fax Number field, and use the numeric keypad on the LCD screen or the buttons on the product to enter the fax number. You can enter up to 64 characters. Select OK when you are done. Note: If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code.
Page 241: Editing Or Deleting A Contact Group
4. Select the icon. 5. Select Add Group. 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK.
Page 242: Sending Faxes
Each selected contact is highlighted. 8. Select Close. 9. Select OK. Parent topic: Setting Up Contacts and Contact Groups Sending Faxes See these sections to send faxes using your product. Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility - Windows Sending Faxes Using the Fax Utility - Mac Parent topic: Faxing...
Page 243 2. Press the home button, if necessary. 3. Select Fax. Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2- Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: •...
Page 244: Fax Sending Options
8. Select the Send icon. Note: To cancel faxing, select the cancel button. You can also cancel the job or check the job status from the Job/Status menu. Your product scans your original and prompts you to place additional pages, if necessary. After scanning your originals, your product dials the number and sends the fax.
Page 245 Setting Options Description Original Type Text Specifies the document type of your originals and adjusts the quality of your copies Text & Image Photo Remove Background Auto Automatically removes any background color on scanned images Varying levels Lets you select from various levels of background available color adjustment Sharpness...
Page 246: Sending A Fax At A Specified Time
Setting Options Description Add Sender Information Off Lets you include a header, your phone number, or a destination list in the selected location on your Outside of Image outgoing faxes Inside of Image Notify Send Result Sends a notification to the selected email address when an outgoing fax is sent Transmission Report Print on Error...
Page 247: Sending A Fax On Demand
4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select 9.
Page 248: Sending A Stored Fax
5. Select Polling Send. 6. Review the displayed Polling Send Box settings. If you need to make changes, select the icon and select Settings. Make any necessary changes and select OK. 7. Select Add Document. 8. Review the displayed Fax Settings. Make any necessary changes. 9.
Page 249: Dialing Fax Numbers From A Connected Telephone
10. When you are ready to send the document, press the home button, if necessary, and select Fax Box. 11. Select Stored Documents. 12. Select the stored fax job you want to send. 13. Select the Send icon. The selected fax is sent. Parent topic: Sending Faxes from the Product Control Panel Related references...
Page 250: Sending Faxes Using The Fax Utility - Windows
7. Hang up the telephone. Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related topics Placing Originals on the Product Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet.
Page 251 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings, click Help. 4.
Page 252 7. Enter the recipient's name and fax number or select a recipient from the phone book, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
Page 253: Sending Faxes Using The Fax Utility - Mac
Sending Faxes Using the Fax Utility - Mac You can send a fax from a Mac printing program using the FAX Utility. You can fax up to 100 pages at a time, including a cover sheet. 1. Open the file you want to fax. 2.
Page 254 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
Page 255: Receiving Faxes
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Related references Cannot Send or Receive Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually...
Page 256: Receiving Faxes Automatically
If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.
Page 257: Forwarding Received Faxes
4. Select Send/Receive. 5. Select Receive. 6. Select the Receive icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Cannot Receive Faxes with a Telephone Connected to Your Product Related tasks Receiving Faxes Automatically Receiving Faxes Automatically...
Page 258: Receiving A Fax By Polling
Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1.
Page 259: Viewing A Fax On The Lcd Screen (Using The Fax Box)
Viewing a Fax on the LCD Screen (Using the Fax Box) You can save received faxes in your product's memory and view them on the LCD screen. Note: The Inbox can be locked by an administrator. If you cannot access the Inbox, contact your administrator for assistance.
Page 260: Fax Report Options
2. Select Fax. 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Related references Cannot Send or Receive Faxes Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling.
Page 261: Using External Usb Devices With Your Product
Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.
Page 262: Disconnecting A Usb Device
Transferring Files from a USB Device to Your Computer Disconnecting a USB Device After you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: •...
Page 263: Print Setting Options - Jpeg Mode
4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. • In Single View, select the thumbnail image of the photo you want to print, then press the left or right arrow buttons to scroll through and select additional photos, or select Tile View to return to the thumbnail image view and select additional photos.
Page 264: Printing Tiff And Pdf Files
Advanced settings Print settings Available options Description Layout 1-up Print one photo per page. 20-up Print 20 photos per page. Index Print numbered photo thumbnails with date information. Fit Frame Automatically crops the photo to fit into the selected photo layout.
Page 265: Print Setting Options - Tiff Mode
4. Select the file you want to print. You see information about the file. 5. Do the following as necessary: • To print more than one copy, use the numeric keypad on the control panel or select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 99).
Page 266: Print Setting Options - Pdf Mode
Print settings Available options Description Layout 1-up Print one photo per page. 20-up Print 20 photos per page. Index Print numbered photo thumbnails with date information. Fit Frame Automatically crops the photo to fit into the selected photo layout. Turns off automatic cropping. Quality Standard Provides good quality for most prints.
Page 267: Transferring Files On A Usb Device
Print settings Available options Description 2-Sided Two-sided printing is off. Two-sided printing is on. Binding (Copy) Select the binding position for the document. Print Order Last Page on Top Select the printing order for multi-page documents. First Page on Top Parent topic: Printing TIFF and PDF Files Transferring Files on a USB Device...
Page 268: Transferring Files From A Usb Device To Your Computer
You see a screen like this: 3. Select Memory Device and make sure it is set to Enable. 4. Select File Sharing. 5. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Related tasks Disconnecting a USB Device Transferring Files from a USB Device to Your Computer...
Page 269 • Mac with a USB connection: Look for the removable disk icon on your desktop, then select it. • Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar to see the name), and select the USBSTORAGE icon.
Page 270: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, And Cassette Rollers
The maintenance box stores ink that gets flushed from the system during print head cleaning. Note: Please dispose of your used Epson branded ink packs and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink packs and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...
Page 271: Check Ink And Maintenance Box Status
Note: When using the PCL or PostScript (PS3) printer software with the product, you can check ink and maintenance box status by using the product buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support...
Page 272: Checking Ink Status On The Lcd Screen
Checking Ink and Maintenance Box Status - Mac Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related tasks Removing and Installing Ink Packs Replacing the Maintenance Box Checking Ink Status on the LCD Screen When one of your ink packs is low or expended, you see a message on the LCD screen. Follow the steps on the LCD screen to replace the ink pack.
Page 273 2. Replace or reinstall the maintenance box or ink pack as indicated on the screen. Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 274: Checking Ink And Maintenance Box Status - Mac
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary:...
Page 275: Purchase Epson Ink Packs And Maintenance Boxes
Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all.
Page 276: Ink Supply Unit (Ink Pack) And Maintenance Box Part Numbers
— Maintenance box part number: C9382 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs If an ink pack is low or expended, a message appears on your product and on your computer screen. Note which ink packs need to be replaced. Make sure you have your replacement ink packs handy before you begin.
Page 277: Replacing The Maintenance Box
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related concepts Check Ink and Maintenance Box Status Purchase Epson Ink Packs and Maintenance Boxes Related references Product Status Messages White or Dark Lines in Printout Faint Printout or Printout Has Gaps...
Page 278: Replacing The Paper Feed Rollers
Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related concepts Check Ink and Maintenance Box Status Purchase Epson Ink Packs and Maintenance Boxes Related tasks Checking Ink Status on the LCD Screen Checking Ink and Maintenance Box Status - Windows...
Page 279: Resetting The Roller Counter On The Lcd Screen
Refer to the instructions in the paper feed roller packaging when replacing the paper feed rollers. Reset the maintenance roller counter for the paper cassette to keep track of roller usage. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related references Product Status Messages Related tasks...
Page 280: Printing With Expended Color Ink Packs - Windows
Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print to cancel your print job.
Page 281 2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or icon to cancel your print job. (If an error message is displayed, click OK.) Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel.
Page 282: Conserving Low Black Ink With Windows
The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled.
Page 283 Related tasks Removing and Installing Ink Packs...
Page 284: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Cleaning the Translucent Film Checking the Number of Sheets on the LCD Screen Print Head Maintenance If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles.
Page 285 If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support.
Page 286: Checking The Nozzles Using A Computer Utility
Related tasks Cleaning the Print Head Using the Product Control Panel Loading Paper in the Paper Cassettes and Rear Paper Tray Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1.
Page 287 You see a window like this: 5. Click Print.
Page 288: Print Head Cleaning
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 289: Cleaning The Print Head Using The Product Control Panel
Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related references Blank Pages Print White or Dark Lines in Printout Related tasks Enabling Periodic Cleaning Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1.
Page 290: Cleaning The Print Head Using A Computer Utility
• If there are gaps or the pattern is faint, select X . If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...
Page 291 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.
Page 292: Print Head Alignment
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 293: Aligning The Print Head Using The Product Control Panel
Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 294: Cleaning The Paper Guide
6. Check the printed pattern. Print head is clean Print head needs cleaning 7. Do one of the following: • If there are no gaps, select O . • If there are gaps or the pattern is faint, select X. 8.
Page 295: Cleaning The Translucent Film
2. Press the home button, if necessary. 3. Select Maintenance > Paper Guide Cleaning. 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related references Paper Feeding Problems Paper Ejection Problems...
Page 296 4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears.
Page 297: Checking The Number Of Sheets On The Lcd Screen
Translucent film Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail. 6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent film.
Page 298 4. Select Print Sheet and follow the on-screen instructions to print a detailed sheet of the printer's usage history. Parent topic: Adjusting Print Quality...
Page 299: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
Page 300: Cleaning The Scanner Glass
Parent topic: Cleaning and Transporting Your Product Cleaning the Scanner Glass You can clean the scanner glass if your copies or scanned images are smeared. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.
Page 301: Cleaning The Automatic Document Feeder
3. Close the document cover. Parent topic: Cleaning and Transporting Your Product Related references Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Blurry or Smeared Printout Incorrect Colors Scanned Image Quality Problems Straight Lines in an Image Appear Crooked Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Fax Quality is Poor...
Page 302 2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth; you may damage the ADF rollers. Do not use the ADF until the rollers have dried.
Page 303 3. Close the ADF cover and open the document cover. 4. Clean the areas indicated in the image:...
Page 304: Transporting Your Product
Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Be careful not to scratch or damage the glass; this can affect scan quality. Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it.
Page 305 Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, two or more people should lift and carry it using the hand positions shown here: • When carrying the printer, avoid tilting it more than 10° or the printer may fall. •...
Page 306 7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 8. Lower the printer cover.
Page 307 9. Unlock and open the front cover. 10. If you have the protective material that shipped with your product, use it to secure the ink pack trays. 11. When you are finished, close and lock the front cover.
Page 308 12. Uninstall any optional paper cassettes, if necessary. Note: Uninstall the cassettes by performing the installation steps in reverse.
Page 309 13. Prepare the printer for packing as shown below. 14. Remove the output tray. 15. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. If print quality has declined when you print again, clean and align the print head.
Page 310 Related tasks Installing the Optional Paper Cassette Units...
Page 311: Administering Your Product
You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app.
Page 312 You see the available Web Config utility options. Note: The administrator password is required to access the full capabilities of the Web Config utility. The default password is the product's serial number. Check the label on your product to locate the serial number.
Page 313: Changing The Administrator Password In Web Config
You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab.
Page 314: Checking Status Information
Checking Status Information Managing the Network Connection Setting Control Panel Options Sending Email Notifications Adjusting Power Saving Settings Adjusting Control Panel Sounds Importing and Exporting Product Settings Updating Firmware Using Web Config Synchronizing the Date and Time with a Time Server Clearing the Internal Memory Adjusting the Contact List View Options Enabling Periodic Cleaning...
Page 315: Managing The Network Connection
Related tasks Accessing the Web Config Utility Managing the Network Connection You can check or update the network information for your product using the Web Config interface. 1. Enter the IP address of the product in a web browser and log in as an administrator. 2.
Page 316 Setting Description Device Name Displays the Device Name. You can enter a new name to change the name of the device. Location Displays a user-entered location for the printer Obtain IP Address Sets the IP Address; if set to Manual, enter the information in the appropriate fields Set using BOOTP Enables IP addressing using BOOTP...
Page 317 Setting Description DNS Domain Name Specifies the DNS domain name. The name must conform to the following format: • Enter between 2 and 249 characters using only the characters "A-Z", "a-z", "0-9", hyphen "-", and a period "." • The first character cannot be a "0-9", hyphen "-", or a period "."...
Page 318 Setting Description IPv6 Address Specifies the IPv6 address. The address must conform to the following format: • xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx / prefix • xxxx is a hexadecimal number from 1 to 4 digits, and the prefix is a decimal number from 1 to 128.
Page 319 Setting Description IPv6 Secondary DNS Server Specifies the address for the IPv6 secondary DNS server. The address must conform to the following format: • xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx • xxxx is a hexadecimal number from 1 to 4 digits •...
Page 320: Setting Control Panel Options
Related tasks Modifying the Wi-Fi Direct Network Name or Password Setting Control Panel Options You can configure the behavior of the product control panel using the Web Config interface or the menus on the control panel. 1. Enter the IP address of the product in a web browser and log into Web Config as an administrator. 2.
Page 321: Adjusting Power Saving Settings
6. Click OK to apply the settings. Note: To clear the email notification settings, select Restore Default Settings. This clears all email notification settings, not just the changes made in the current session. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Adjusting Power Saving Settings The product can automatically enter sleep mode or turn off after it has not been used for a while.
Page 322: Importing And Exporting Product Settings
3. Select volume and sound settings as necessary for Normal Mode and Quiet Mode. You can also create different sound settings for fax operations. Note: You can also configure the sound settings using the control panel by selecting Settings > General Settings >...
Page 323: Importing Settings Using Web Config
Importing Settings Using Web Config You can import settings to your product that you have exported previously. If encryption was used when the settings were exported, obtain the necessary password before you import. 1. Access Web Config and select Export and Import Setting Value. 2.
Page 324: Clearing The Internal Memory
Note: If you are using a CA certificate or Kerberos authentication, it is recommended to use a time server to set the date and time. 1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select the Date and Time > Time Server setting. 3.
Page 325: Enabling Periodic Cleaning
1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select the Contacts Manager setting. 3. Select either Tile View or List View to control how the contacts are displayed on the product's LCD screen.
Page 326: Restoring Default Product Settings
Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Restoring Default Product Settings You can reset the product to the default settings using the Web Config interface. 1. Log in to the Web Config interface as an administrator. 2.
Page 327: Connecting An Authentication Device
Connecting an Authentication Device You can connect an authentication device such as an IC card reader using a USB cable, and check the functionality of the reader using the Web Config interface. 1. Remove the sticker covering the service port on the rear of the product. 2.
Page 328: Restricting Features Available For Users
4. Select Device Management > Card Reader. 5. Set the card reader parameters as necessary. 6. Select Check to verify the connection status of the authentication device. Note: To confirm that the authentication device can recognize an authentication card, hold the card over the reader while you select Check.
Page 329: Configuring User Feature Restrictions
• The default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect • Smartphones and other mobile devices 4. Click OK.
Page 330: Disabling The External Interface
Disabling the External Interface You can restrict the ability to connect from a computer using a USB connection or accessing a connected USB device or memory card. Note: Depending on your product features, not all of the options listed below may be available. 1.
Page 331: Working With Audit Logs
Parent topic: Configuring Security Settings Working with Audit Logs You can enable the Audit Log feature or export audit log data using the Web Config interface. Audit logs can be used to track security issues or identify improper usage. 1. Log in to the Web Config interface as an administrator. 2.
Page 332: Using Your Product On A Secure Network
2. Select the Product Security tab, then select the Domain Restrictions setting. 3. Select a restriction method for the Restriction Rule setting. Select Allow Sending to limit sending emails to the listed domains or select Deny Sending to prevent emails from being sent to the listed domains.
Page 333: Protocol Settings
Protocol Settings Protocols Name Description Bonjour Bonjour is used to search for devices and AirPrint iBeacon Enable the iBeacon setting to search for the product from iBeacon-enabled devices SLP is used for push-scanning and network searching in EpsonNet Config Add WSD devices, or print and scan from the WSD port LLTD Displays the product on the Windows network map LLMNR...
Page 334 Setting Options/Description Top Priority Protocol Selects the protocol that is the top priority for Bonjour printing Wide-Area Bonjour Enables the Wide-Area Bonjour protocol; register all products on the DNS server to locate them over the segment iBeacon Settings Setting Options/Description Enable iBeacon Transmission Enable the iBeacon transmission function SLP Settings...
Page 335 Setting Options/Description Device Name Displays the LLTD device name LLMNR Settings Setting Options/Description Enable LLMNR Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS LPR Settings Setting Options/Description Allow LPR Port Printing Allow printing from the LPR port Printing Timeout (sec) Enter the timeout value for LPR printing between 0 and 3,600 seconds...
Page 336 IPP Settings Setting Options/Description Enable IPP Enable IPP communication for products that support IPP are displayed (you cannot use AirPrint if disabled) Allow Non-secure Communication Allow the printer to communicate without any security measures (IPP) Communication Timeout (sec) Enter the timeout value for IPP printing between 0 and 3,600 seconds Require PIN Code when using IPP Select whether or not to require a PIN code when using IPP...
Page 337: Configuring Ssl/Tls Communication
Setting Options/Description Access Authority Set the access authority when SNMPv1/v2c is enabled to Read Only or Read/Write Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters SNMPv3 Settings Setting Options/Description Enable SNMPv3 Enable SNMPv3 for products that support SNMPv3 User Name...
Page 338: Configuring A Server Certificate For The Product
5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring a Server Certificate for the Product You can configure a server certificate for your product. 1. Access Web Config and select the Network Security tab. 2.
Page 339: Configuring Default Ipsec/Ip Filtering Policy
Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or later. Parent topic: Configuring IPsec/IP Filtering Configuring Default IPsec/IP Filtering Policy You can configure the default policy for IPsec/IP traffic filtering using Web Config. 1.
Page 340: Ipsec/Ip Filtering Policy Settings
IPsec/IP Filtering Policy Settings Default Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Authentication Method Select an authentication method, or select Certificate if you have imported a CA-signed certificate Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127...
Page 341 Group Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Local Address(Printer) Select an IPv4 or IPv6 address that matches your network environment;...
Page 342 Setting Options/Description Remote Port If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control sending packets (up to 10 ports), separated by commas, for example 25,80,143,5220;...
Page 343 Service name Protocol type Local/Remote port Controls these operations number ENPC 3289/Any port Searching for a product from applications such as printer or scanner drivers, or EpsonNet Config SNMP 161/Any port Acquiring and configuring MIB from applications such as printer or scanner drivers, or EpsonNet Config 515/Any port Forwarding LPR data...
Page 344: Ipsec/Ip Filtering Configuration Examples
HTTP or HTTPS server HTTPS (Local) 443/Any port HTTP (Remote) Any port/80 Communicating with Epson Connect, firmware update, and root certificate HTTPS (Remote) Any port/443 update on a HTTP or HTTPS client * To control forwarding of scan and received fax data, share a network folder, or receive fax data from PC-Fax, select Port Number as the Method of Choosing Port option and specify the port numbers for CIFS and NetBIOS.
Page 345: Configuring An Ipsec/Ip Filtering Certificate
Receiving IPsec Packets Only Use this example only for configuring a default policy. • IPsec/IP Filtering: Enable • Access Control: IPsec • Authentication Method: Pre-Shared Key • Pre-Shared Key: Enter a key up to 127 characters long Receiving Printing Data and Printer Settings Use this example to allow communication of printing data and printer settings from specified services.
Page 346: Connecting The Product To An Ieee 802.1X Network
1. Access Web Config and select the Network Security tab. 2. Under IPsec/IP Filtering, select Client Certificate. 3. Click Import to add a new client certificate and enter any necessary settings. 4. Click OK. Parent topic: Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config.
Page 347: Ieee 802.1X Network Settings
IEEE 802.1X Network Settings You can configure these IEEE 802.1X network settings in Web Config. Setting Options/Description EAP Type Select one of these authentication methods for connections between the product and a RADIUS server: EAP-TLS or PEAP-TLS: You must obtain and import a CA- signed certificate PEAP/MSCHAPv2: You must configure a password User ID...
Page 348: Ieee 802.1X Network Status
IEEE 802.1X Network Status You can check the status of the IEEE 802.1X network settings by printing a status sheet from your product. The network status sheet displays the information in this table for IEEE 802.1X networks. Status ID Status description Disable IEEE 802.1X is disabled EAP Success...
Page 349: About Digital Certification
CSR Setup Settings CSR Import Settings Deleting a CA-signed Certificate Updating a Self-signed Certificate Importing a CA Certificate Deleting a CA Certificate Parent topic: Using Your Product on a Secure Network Related references Product Status Messages About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature.
Page 350: Csr Setup Settings
6. In the CSR section, click the Download option that matches the format specified by your certificate authority to download the CSR. Caution: Do not generate another CSR or you may not be able to import a CA-signed certificate. 7. Submit the CSR to the certificate authority following the format guidelines provided by that authority. 8.
Page 351: Csr Import Settings
Setting Options/Description Common Name Enter a name or static IP address from 1 to 128 characters long; for example, Reception printer or https://10.152.12.225 Organization, Organizational Unit, Locality, Enter information in each field as necessary, from State/Province 0 to 64 characters long in ASCII; separate any multiple names with commas Country Enter a two-digit country code number as specified...
Page 352: Deleting A Ca-Signed Certificate
Certificate format Setting descriptions PKCS#12 format obtained from a computer Private Key: Do not configure Password: Optional CA Certificate 1/CA Certificate 2: Do not configure Parent topic: Using a Digital Certificate Related references Cannot Update a Certificate or Create a CSR Cannot Import a Digital Certificate Deleted a CA-signed Certificate Related tasks...
Page 353: Importing A Ca Certificate
4. Select a validity period for the certificate as the Certificate Validity (year) setting. 5. Click Next. You see a completion message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Importing a CA Certificate You can import a CA certificate using Web Config.
Page 354: Setting Up Universal Print (Microsoft)
With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support...
Page 355: Solving Problems
Solving Problems Check these sections for solutions to problems you may have using your product. Viewing the Help Screen Product Status Messages Job Status Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Network Security Problems Solving Copying Problems Solving Copy Quality Problems...
Page 356: Product Status Messages
You see this screen: 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen.
Page 357 If the problem persists, check for and remove any jammed paper or protective materials contact Epson support. from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source: •...
Page 358 An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems...
Page 359: Job Status Error Codes
Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Installing the Optional Paper Cassette Units Replacing the Paper Feed Rollers Removing and Installing Ink Packs Connecting a Telephone or Answering Machine Related topics Wi-Fi or Wired Networking Using a Digital Certificate Job Status Error Codes If a job does not complete successfully, you can check the error code for the reason.
Page 360 Code Condition/solution The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. Available memory is running low. Reduce the size of the print job. Cannot communicate with a server using an open platform. Check the server or network for errors.
Page 361 Code Condition/solution The external memory device has been removed. Reinsert the device. An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device. The product's memory is full. Wait until current jobs are finished processing. A DNS error has occurred.
Page 362 An FTPS/HTTPS certificate error occurred. Check the product's date and time settings are correct. Run Epson Web Config and update the root certificate or the CA certificate. Contact your product administrator. An authentication error has occurred. Make sure the settings are correct for the folder selected in Save/Forward Settings in the Settings menu.
Page 363: Running A Product Check
Related references Double-sided Printing Capacity Related tasks Clearing the Internal Memory Connecting an Authentication Device Related topics Restricting Features Available for Users Setting Up and Scanning to a Network Folder or FTP Server Running a Product Check Running a product check helps you determine if your product is operating properly. 1.
Page 364: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 365: Solving Setup Problems
You see a screen like this: 3. Select one of these options: • Network Settings: Resets all network settings • Copy Settings: Resets all settings for copying • Scan Settings: Resets all settings for scanning • Fax Settings: Resets all settings for faxing •...
Page 366: Product Does Not Turn On Or Off
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 367: Cannot Read The Authentication Card
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 368: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 369: Network Software Cannot Find Product On A Network
• If the IP address assigned to the product is 169.254.XXX.XXX and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Check the IP address and the subnet mask assigned to the product. Restart the wireless router or reset the network settings for the product. •...
Page 370: Wireless Network Connection Is Unstable On A Mac
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 371: Product Does Not Appear In Mac Printer Window
• Connect to another SuperSpeed USB port on your computer, if available. Parent topic: Solving Network Problems Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. •...
Page 372 • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router. • Check if there are any paused print jobs. •...
Page 373: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 374: Solving Network Security Problems
Related concepts Scan Resolution Guidelines Solving Network Security Problems Check these sections if you have problems using the network security features. Cannot Create the Secure IPP Printing Port Cannot Update a Certificate or Create a CSR Cannot Import a Digital Certificate Deleted a CA-signed Certificate Digital Certificate Warning Messages Parent topic:...
Page 375: Cannot Import A Digital Certificate
CSR Import Settings Related tasks Obtaining and Importing a CA-signed Certificate Cannot Import a Digital Certificate If you cannot import a digital certificate, try these solutions: • Make sure the CA-signed certificate and the CSR have the same information. If they do not match, import the certificate to a device that matches the information or use the CSR to obtain the CA-signed certificate again.
Page 376 Message Solution Enter a Server Certificate. Select a certificate file and click Import. CA Certificate 1 is not entered. Import CA certificate 1 before importing additional certificates. Invalid value below. Remove any unsupported characters in the file path and password. Invalid date and time.
Page 377: Solving Copying Problems
Message Solution Private key is required. Do one of the following to pair a private key with the certificate: • For PEM/DER format certificates obtained from a CSR using a computer, specify the private key file. • For PKCS#12 format certificates obtained from a CSR using a computer, create a file containing the private key.
Page 378: Product Makes Noise When It Sits For A While
• If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Nozzle Check Uninstall Your Product Software Product Makes Noise When It Sits for a While Your product is performing routine maintenance.
Page 379: Position, Size, Or Margins Of Copies Are Incorrect
• If the back of the original appears in your printout, place a piece of black paper on the back of the original and copy it again. You can also try lowering the Density setting. Parent topic: Solving Copy Quality Problems Related concepts Print Head Nozzle Check Related tasks...
Page 380: Paper Feeding Problems
Paper Jams Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the paper tray or cassette. Reload it, then adjust the edge guides.
Page 381: Originals Do Not Feed From The Automatic Document Feeder
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - Mac Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Originals Do Not Feed From the Automatic Document Feeder If your originals do not feed when placed in the ADF, try these solutions: •...
Page 382: Paper Jams Inside The Product
Parent topic: Solving Paper Problems Related references Automatic Document Feeder (ADF) Specifications Related tasks Placing Originals in the Automatic Document Feeder Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate and remove the jammed paper.
Page 383: Nothing Prints
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual.
Page 384: Product Icon Does Not Appear In Windows Taskbar
• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: • Windows 11: Click , then search for Epson Printer Connection Checker and select it.
Page 385: Printing Is Slow
2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
Page 386 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders,...
Page 387: Solving Page Layout And Content Problems
2. Right-click the EPAUDF01.AUD file and select Delete. 3. Restart your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual.
Page 388: Too Many Copies Print
Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly, try these solutions: •...
Page 389: Incorrect Characters Print
• When placing originals on the scanner glass, align the corner of the original with the corner indicated by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner. • Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area may extend to include the dust or stains.
Page 390: Incorrect Image Size Or Position
Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - PCL Driver - Windows Selecting Print Settings - PostScript Printer Software - Windows Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: •...
Page 391: Solving Print Quality Problems
• Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. • Align the print head. • Adjust the print quality. • If aligning the print head did not improve the quality, disable the Bidirectional Printing setting. •...
Page 392: White Or Dark Lines In Printout
White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 393 • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 394: Faint Printout Or Printout Has Gaps
Related references Paper Specifications Compatible Epson Papers Paper or Media Type Settings - Printing Software Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Selecting the Paper Settings for Each Source - Control Panel Cleaning the Paper Guide...
Page 395: Grainy Printout
Cleaning the Paper Guide Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. •...
Page 396: Incorrect Colors
• If you are using the Windows PostScript printer software, try adjusting the Color Mode setting on the Advanced tab of the printer software. • For best results, use genuine Epson paper. • Remove any dust or dirt on the originals and clean the scanner glass.
Page 397: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...
Page 398: Solving Scanned Image Quality Problems
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 399: Image Consists Of A Few Dots Only
Scanned Image Edges are Cropped Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. •...
Page 400: Straight Lines In An Image Appear Crooked
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Make sure you select the correct Image Type for your original.
Page 401 Remove any dust or dirt from your originals and clean the scanner glass. Do not press with too much force on the original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...
Page 402: Image Colors Are Patchy At The Edges
To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting on the Advanced Settings tab.
Page 403: Cannot Send Or Receive Faxes
Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working.
Page 404 • If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.
Page 405: Cannot Receive Faxes With A Telephone Connected To Your Product
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.
Page 406: Fax Memory Full Error Appears
Related tasks Connecting a Telephone or Answering Machine Connecting a Telephone or Answering Machine Receiving Faxes Manually Fax Memory Full Error Appears If you see an error message telling you that the product's fax memory is full, try these solutions: •...
Page 407: Fax Quality Is Poor
Fax Quality is Poor If you receive a poor quality fax, try these solutions: • Try enabling the error correction mode (ECM) setting. • Contact the fax sender and ask them to send the fax in a higher resolution. • Try reprinting the received fax. If the sent fax quality is poor, try these solutions: •...
Page 408: Sent Fax Is Received In An Incorrect Size
Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size, try these solutions: • Make sure the original is placed correctly against the alignment marks. • If the edge of the scanned image is missing, move the original away from the edge of the scanner glass.
Page 409: Cannot View Or Print From A Usb Device
Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these solutions: • Make sure memory devices are enabled on the product. •...
Page 410: Cannot Transfer Files To Or From A Usb Device
Cannot Transfer Files To or From a USB Device If you have problems transferring files to or from a USB device connected to your product, try these solutions: • Make sure your device is compatible with the product. • Make sure the device is not write-protected. •...
Page 411: Uninstalling Product Software - Windows
• Windows 11/Windows 10: Select Epson Scan and click Uninstall. • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan and click Uninstall/Change. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software...
Page 412: Uninstalling Product Software - Mac
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Page 413 You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 414: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 415: Mac System Requirements
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Related references Nothing Prints Printing is Slow...
Page 416: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 417: Printable Area Specifications
Parent topic: Technical Specifications Related references Paper Feeding Problems Slanted Printout Blurry or Smeared Printout Compatible Epson Papers Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Printable Area Specifications Single sheets Top/bottom/right/left: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.85 inches (47 mm) minimum...
Page 418: Automatic Document Feeder (Adf) Specifications
Envelopes Left/right: 0.12 inch (3 mm) minimum Top/bottom: 0.12 inch (3 mm) minimum Reduced print quality area/left: 0.71 inch (18 mm) minimum Reduced print quality area/right: 1.85 inches (47 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications ADF type Auto-duplex scanning Paper size...
Page 419: Scanning Specifications
Related references Originals Do Not Feed From the Automatic Document Feeder Related tasks Placing Originals in the Automatic Document Feeder Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 10200 × 14040 pixels at 1200 dpi Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: US letter or A4 Scanning resolution 1200 dpi (main scan)
Page 420: Fax Specifications
Fax Specifications Fax type Black-and-white and color fax capability (ITU-T Super Group 3) Supported lines Standard analog phone lines PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome Standard: 203 pixels per inch × 98 lines per inch (8 pixels per mm × 3.85 lines per mm) Fine: 203 pixels per inch ×...
Page 421: Ink Pack Specifications
Technical Specifications Ink Pack Specifications Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed.
Page 422: Dimension Specifications
Dimension Specifications Height Stored: 14.1 inches (357 mm) Stored with 1 optional paper cassette installed: 18 inches (457 mm) Stored with 2 optional paper cassettes installed: 21.9 inches (557 Stored with 3 optional paper cassettes installed: 25.9 inches (657 Printing: 17.7 inches (449 mm) Printing with one optional paper cassette installed: 21.6 inches (549 Printing with two optional paper cassettes installed: 25.6 inches (649 Printing with three optional paper cassettes installed: 29.5 inches...
Page 423: Electrical Specifications
100 to 240 V Rated frequency range 50 to 60 Hz Rated current 1.0 to 0.6 A Power consumption WF-C5810: Standalone copying: Approximately 25 W (ISO/IEC24712) Ready mode: Approximately 11.7 W Sleep mode: Approximately 1.2 W Power off mode: Approximately 0.2 W WF-C5890: Standalone copying: Approximately 27 W (ISO/IEC24712) Ready mode: Approximately 11.7 W...
Page 424: Interface Specifications
Blank Pages Print Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for external USB device) Note: Epson cannot guarantee the operation of externally connected devices. USB 3.0 cables are not supported. Parent topic: Technical Specifications Related references...
Page 425: Network Interface Specifications
Image size 80 × 80 pixels to 10200 × 10200 pixels File size Up to 2GB Number of files JPEG: Up to 9990** TIFF: Up to 999 PDF: Up to 999 * Files stored on digital cameras with built-in memory are not supported. ** If the number of files exceeds 999, the files are displayed in groups.
Page 426 Channels 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11/12/13 5 GHz: Wi-Fi: • W52 (36/40/44/48) • W53 (52/56/60/64) • W56 (100/104/108/112/116/132/136/140/144) • W58 (149/153/157/161/165) Wi-Fi Direct: • W52 (36/40/44/48) • W58 (149/153/157/161/165) Connection modes Infrastructure mode Wi-Fi Direct (Simple AP) Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network.
Page 427 Coordination modes Infrastructure mode Wi-Fi Direct (Simple AP) Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. : Only available for the HT20 Ethernet Standard IEEE802.3i (10BASE-T)*...
Page 428: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 429: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 430 • If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. •...
Page 431: Wireless Connection Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson product near water. • Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
Page 432: Lcd Screen Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 433: Binding Arbitration And Class Waiver
(c) this Section 1 shall survive termination of this Agreement. 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to...
Page 434 Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice").
Page 435 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 436: Trademarks
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.
Page 437: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 438: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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