Programming Overview - Samsung OfficeServ 7100 Technical Manual

OfficeServ 7100 PROGRAMMING
TECHNICAL MANUAL PART 4 APRIL 2007
PART 4. AUTOMATED ATTENDANT

PROGRAMMING OVERVIEW

4.1 PROGRAMMING OVERVIEW
The OfficeServ 7100 Automated Attendant program arrives from the factory loaded with
many common applications pre-programmed. This includes the creation of several
default menus to greet callers and allow them to dial an operator, a known extension
number, or access a company directory. The only thing left for the technician to do is
record system prompts and set up customized applications. This is called
programming the Automated Attendant.
The Automated Attendant is embedded into the system Main Processor, or MP.
Although it is tightly integrated to the phone system it is a separate application, and as
such is programmed through a separate interface. Note that some Automated
Attendant applications may require that Man Machine Code (MMC) programming
changes be made in the phone system.
The Automated Attendant programming interface is a web based tool that is specifically
coded to use the Internet Explorer 6.x web browser. As a security measure, the web
application is user account based, meaning that users must log in with a username and
password in order to access programming.
Programming can be accessed by opening the Internet Explorer 6.x browser and
entering the following address: https://165.213.176.100
Note that the web server does require a secure connection and as such the address
begins with https, not http. For port forwarding scenarios this is important because
HTTP connections are formed on port 80, but secure HTTP connections are formed on
port 443.
Also note that the IP address specified will depend on the IP address given to the main
processor (MP) card in MMC 830.
Due to the highly integrated nature of the Automated Attendant and Voicemail
applications the web application is used to program both seamlessly as one
application, similar to the in-skin Samsung voicemail (SVMi) cards used in other
OfficeServ systems.
In addition to the web programming tool, the system also includes a Telephone User
Interface (TUI) that can be accessed via any DTMF capable telephone. The TUI
interface is used to record or edit spoken system prompts or change the current
Operating Mode.
4.1.1