Samsung OfficeServ 7100 Technical Manual page 327

OfficeServ 7100
TECHNICAL MANUAL
Create a new EClass block called Paging.
On the Prompts screen clear the Target herald prompt field.
Clear the Monitored xfer prompt field.
Change the Call screening prompt to 1010 then click Save.
Create a new Extension block named Page with a Number of 9999.
On the General screen clear the Dial Number field.
Click the EClass field and select the Paging block then click Save.
On the Authorization screen change Blocking allowed to Yes.
Change Call screening to Yes.
Change the field to the right of Call screening to Yes and click Save.
On the Call Director screen change the ERROR Event Pointer Action to Goto.
Change the Type to DAL.
Click the Target Name field and select the Delayed Page block then click Save.
Open the Day Main Menu block and go to the Menu Input Processor screen.
Add an Event Pointer with a single digit 7 (or any unused digit desired).
Change the Action to Goto.
Change the Type to EXT.
Click the Target Name field and select the Page block then click Save.
Record prompt 1010 to say "Please record your page after the beep".
Record prompt 1011 to say "Your page has been recorded, you may now hang
up".
Test the application by dialing the voicemail from the subscriber's phone and
pressing *7 (or replace 7 with the single digit option chosen above).
8.1.8.13 Emergency Trouble Ticket System
Scenario:
A certain customer site runs a technical support department. The department
has an after-hours on-call technician who is responsible for emergency issues.
The customer has requested an orderly way for callers to be able to leave
messages that give the technician certain key pieces of information (name,
callback number, system type, and software version) to be able to assist the
caller.
8.1.31
PROGRAMMING
PART 8 APRIL 2007