Ricoh IM 2500 Series User Manual page 296

10. Troubleshooting
Message
"Authentication has
failed."
W/L0511-000
W0517-000
"Authentication has
failed."
W/L0606-004
"Authentication has
failed."
W/L0607-001
"Authentication has
failed."
W/L0612-005
"Authentication has
failed."
W/L0707-001
"Authentication has
failed."
B/W/L0913-023
*1 When obtaining user groups, check the following:
• The user account that can obtain user groups is sAMAccountName (user). Do not use
UserPrincipalName (user@domain.xxx.co.jp) as the user name.
294
Cause
The user registered on
the machine has the
same name as another
user distinguished by the
unique attribute of the
authentication server.
A user name that cannot
be specified in the login
user name was
specified.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
The number of users
registered in the address
book has reached the
upper limit, and auto-
registration failed.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
Auto-registration of a
user on the server
machine has failed
when authentication
was performed on the
client machine using
Central Management.
Solution and reference
• Delete the older user that is redundant, or
change the login name.
• If the message is displayed after switching
the authentication server, delete the user
on the old server.
Do not use "other", "admin", "supervisor", or
"HIDE*" in user account names.
Wait a while.
Ask the user administrator to delete users that
are no longer needed from the address book.
Wait a while.
• Check the network communication
between the client and server machines.
• Registration cannot be performed while
the address book of the server machine is
being edited.