Internet Access - ZyXEL Communications EX3510-B1 User Manual

Reset the device to its factory defaults, and try to access the Zyxel Device with the default IP address.
5
See Section 1.5.4 on page
If the problem continues, contact the network administrator or vendor, or try one of the advanced
6
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the Zyxel Device using another service, such as Telnet. If you can access the Zyxel
Device, check the remote management settings and firewall rules to find out why the Zyxel Device
does not respond to HTTP.
I can see the Login screen, but I cannot log in to the Zyxel Device.
Make sure you have entered the password correctly. See the cover page for the default login names
1
and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
You cannot log in to the Web Configurator while someone is using Telnet to access the Zyxel Device.
2
Log out of the Zyxel Device in the other session, or ask the person who is logged in to log out.
Turn the Zyxel Device off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
4
I cannot Telnet to the Zyxel Device.
See the troubleshooting suggestions for
Configurator.
I cannot use FTP to upload/download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for
Configurator.

37.3 Internet Access

I cannot access the Internet.
Chapter 37 Troubleshooting
23.
Ignore the suggestions about your browser.
Ignore the suggestions about your browser.
EX3510-B1 User's Guide
I cannot see or access the Login screen in the Web
I cannot see or access the Login screen in the Web
278
Section 37.1 on page 276.