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6-22
FI SYSTEM/ CVT SYSTEM
FI SYSTEM/ CVT SYSTEM TROUBLESHOOTING
CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such an inspection form will facilitate collecting information to the point required for proper
analysis and diagnosis.
EXAMPLE: CUSTOMER PROBLEM INSPECTION FORM
User name:
Date of issue:
Shift mode
Malfunction indicator
lamp condition (LED)
Malfunction display/code
(LCD)
Difficult Starting
No cranking
No initial combustion
No combustion
Poor starting at
cold
warm
(
Other
Poor Idling
Poor fast Idle
Abnormal idling speed
High
Low) (
(
Unstable
Hunting (
r/min. to
Other
OTHERS:
Model:
Date Reg.
Automatic (Normal·Power)
Always ON
Sometimes ON
User mode:
No display
Dealer mode:
No code
PROBLEM SYMPTOMS
always)
r/min)
r/min)
VIN:
Date of problem:
Manual (1st·2nd·3rd·4th·5th)
Always OFF
Malfunction display (
Malfunction code (
Poor Driveability
Hesitation on acceleration
Back fire/
After fire
Lack of power
Surging
Abnormal knocking
CVT will not shift
Engine rpm jumps briefly
Other
Engine Stall when
Immediately after start
Throttle valve is opened
Throttle valve is closed
Load is applied
Other
CVT No.:
Mileage:
Good condition
)
)
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