M
USB
AKE SURE THE
1
Click
, or click Start and then click Run.
2
In the Start Search or Run box, type devmgmt.msc.
3
Press Enter, or click OK.
The Device Manager opens.
4
Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
Understanding printer messages
Alignment Problem
Try any of the following:
•
Check the ink cartridges.
1
Open the printer, and then remove and reinstall the ink cartridges.
2
Load a plain and unmarked A4‑ or letter‑size paper.
The printer will read any markings on used paper, which could cause the alignment error message to
reappear.
3
Close the printer.
4
Touch OK or press
•
Press
to clear the message.
Cannot Collate Job
Try one or more of the following:
•
Press
to continue printing the pages that were saved in the printer memory, and then collate the remainder
of the print job.
•
Press
to cancel the current print job.
Change [Paper Source] to [Size] Paper
Try one or more of the following:
•
Select the paper tray with the correct paper size or type.
•
Press
to continue printing after loading the correct paper size and paper type in the default paper tray.
•
Press
to cancel the current job.
W
PORT IS ENABLED IN
to retry, depending on your printer model.
INDOWS
Troubleshooting
137