Fax Error Messages On The Printer Control Panel; Cannot Run The Fax Software - Lexmark Pro715 User Manual

Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
M
AKE SURE A FAX DRIVER IS INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on
installing these drivers, see the Software and Documentation CD.
M
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.

Fax error messages on the printer control panel

Error Message:
Remote Fax Error
Fax Mode Unsupported
Unsupported Compression
Unsupported Resolution
Unrecoverable Fax Error
What it indicates:
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but
the receiving fax modem needs to
have the same compression code.
The receiving fax machine does not
support the scan resolution of the
document that you are sending.
The fax modem encountered critical
errors.
Troubleshooting
159
Possible solutions:
•
Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed
of your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
•
Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
• Lower the fax quality.
•
Reformat the document on
Letter‑size paper.
• Lower the transmission speed of
the fax modem, and then resend
the fax.
•
Enable Auto Fax Conversion.
•
Lower the fax quality.
• Enable Auto Fax Conversion.
Turn off the printer, turn it back on,
and then resend the fax.