Troubleshooting; Before You Troubleshoot; If Troubleshooting Does Not Solve Your Problem; Setup Troubleshooting - Lexmark Pro715 User Manual

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the computer, print server, or network access point.
•
Check the printer for error messages, and resolve any errors.
•
Check for paper jam messages, and clear any jams.
•
Check the ink cartridges, and install new cartridges if necessary.
•
Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:
•
Knowledgebase articles with the latest information and troubleshooting for your printer
•
Live online technical support
•
Contact numbers for telephone technical support

Setup troubleshooting

• "Incorrect language appears on the display" on page 132
•
"Software did not install" on page 133
•
"Print job does not print or is missing pages" on page 134
•
"Printer is printing blank pages" on page 135
•
"Printer is busy or does not respond" on page 136
•
"Cannot delete documents from the print queue" on page 136
•
"Cannot print through USB" on page 136
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
HANGE THE LANGUAGE USING THE PRINTER MENUS
1
From the printer control panel, navigate to:
> Setup > > Device Setup >
2
Press the up or down arrow button to scroll to the language you want, and then press
> Language >
Troubleshooting
132
for three seconds to turn off the printer.
.