Dell Inspiron 11 3000 Service Manual
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Dell Inspiron 11 3000 Service Manual

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Inspiron 11 3000
Service Manual
Regulatory Model: P24T
Regulatory Type: P24T003
November 2022
Rev. A02

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Summary of Contents for Dell Inspiron 11 3000

  • Page 1 Inspiron 11 3000 Service Manual Regulatory Model: P24T Regulatory Type: P24T003 November 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Safety instructions................................7 Recommended tools................................8 Screw list....................................8 Chapter 2: After working inside your computer................9 Chapter 3: Removing the base cover.................... 10 Procedure.................................... 10 Chapter 4: Replacing the base cover.................... 14 Procedure.....................................14 Chapter 5: Removing the battery....................
  • Page 4 Procedure.................................... 27 Post-requisites................................... 27 Chapter 13: Removing the hard drive................... 29 Prerequisites..................................29 Procedure....................................29 Chapter 14: Replacing the hard drive................... 31 Procedure.....................................31 Post-requisites..................................31 Chapter 15: Removing the power-adapter port................32 Prerequisites..................................32 Procedure....................................32 Chapter 16: Replacing the power-adapter port................33 Procedure....................................33 Post-requisites................................... 33 Chapter 17: Removing the wireless card..................
  • Page 5 Procedure.................................... 47 Post-requisites................................... 47 Chapter 25: Removing the system board..................48 Prerequisites..................................48 Procedure....................................48 Chapter 26: Replacing the system board..................51 Procedure.................................... 51 Post-requisites..................................51 Chapter 27: Removing the palm-rest and keyboard assembly............52 Prerequisites..................................52 Procedure....................................52 Chapter 28: Replacing the palm-rest and keyboard assembly............54 Procedure....................................54 Post-requisites...................................54 Chapter 29: Removing the display bezel..................
  • Page 6 Chapter 42: Troubleshooting....................... 78 Flashing the BIOS................................78 Flea power release................................78 Flashing BIOS (USB key)..............................78 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................79 Running the ePSA diagnostics..........................79 Wi-Fi power cycle................................79 Chapter 43: Getting help and contacting Dell................80 Contents...

  • Page 7: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Philips screwdriver ● Flat-head screwdriver ● Plastic scribe Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base-cover assembly palm-rest and keyboard M2.5x6 assembly Battery...

  • Page 9: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Chapter 3: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 11 Figure 2. Removing the screws a. M2.5x6 screws (9) b. base-cover assembly 4. Using your thumb, apply pressure on the base-cover assembly. 5. From the top right corner, pry the base-cover assembly from the palm-rest and keyboard assembly. Figure 3. Removing the base cover a.
  • Page 12 Figure 4. Removing the base cover a. palm-rest and keyboard assembly b. base-cover assembly 7. Lift the base-cover assembly, at an angle, from the palm-rest and keyboard assembly and release it from the HDMI port. Figure 5. Removing the base cover a.
  • Page 13 Figure 6. Removing the base cover a. base-cover assembly b. palm-rest and keyboard assembly 9. Remove the board. Removing the base cover...

  • Page 14: Chapter 4: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 15 Figure 8. Replacing the base cover a. base-cover assembly b. palm-rest and keyboard assembly c. HDMI port 5. Slide the tabs on the palm-rest and keyboard assembly into the slots on the base-cover assembly and snap the base-cover assembly into place. 6.

  • Page 16: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 17 Figure 10. Removing the battery 1. battery 2. palm-rest and keyboard assembly 3. tab 4. hard-drive bracket 5. Follow the step 1 procedure in “Removing the I/O board”. 6. Turn the computer over, open the display, and press the power button for five seconds to ground the system board. Figure 11.

  • Page 18: Chapter 6: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 19: Chapter 7: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 20 Figure 12. Removing the I/O board 1. latch 2. I/O-board cable 3. base cover 4. M2x3 screw 5. I/O board 6. securing tab 5. Open the latch and disconnect the I/O-board cable from the I/O board. Figure 13. Removing the I/O board a.
  • Page 21 b. I/O-board cable Removing the I/O board...

  • Page 22: Chapter 8: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 23: Chapter 9: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 24: Chapter 10: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 25: Chapter 11: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 26 c. flap Removing the memory module...

  • Page 27: Chapter 12: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
  • Page 28 2. Replace the battery. 3. Follow the procedure from step 2 to step 5 in “Replacing the base cover”. Replacing the memory module...

  • Page 29: Chapter 13: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 30 Figure 17. Removing the hard disc drive module a. M2x3 screws (3) b. hard-drive assembly c. palm-rest and keyboard assembly 3. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 4. Lift the hard drive from the hard-drive bracket. Figure 18.

  • Page 31: Chapter 14: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 32: Chapter 15: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 33: Chapter 16: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 34: Chapter 17: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 35 Figure 20. Removing the wireless card 1. wireless-card slot 2. wireless card 3. M2x3 screw 4. antenna cables (2) 5. wireless-card bracket Removing the wireless card...

  • Page 36: Chapter 18: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 37: Post-Requisites

    Figure 21. Replacing the wireless card 1. notch 2. wireless card 3. wireless-card slot 4. antenna cables (2) 5. wireless-card bracket 6. tab 7. M2x3 screw Post-requisites 1. Replace the battery. 2. Follow the procedure from step 2 to step 5 in “Replacing the base cover”.

  • Page 38: Chapter 19: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 39 Figure 22. Removing coin-cell battery 1. coin-cell battery cable 2. routing guide 3. coin-cell battery 4. palm-rest and keyboard assembly Removing the coin-cell battery...

  • Page 40: Chapter 20: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 41: Chapter 21: Removing The Speaker

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 42 3. speaker 4. coin-cell battery cable 5. routing guide 6. rubber stubs (2) Removing the speaker...

  • Page 43: Chapter 22: Replacing The Speaker

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 44: Chapter 23: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 45 Figure 24. Removing the display cable 1. M2x3 screw 2. display-cable bracket 3. display cable 4. latch 4. Open the palm-rest and keyboard assembly at an angle. Figure 25. Removing the display a. palm-rest and keyboard assembly 5. Remove the two screws (M2.5x6) that secure the display assembly to the palm-rest and keyboard assembly. 6.
  • Page 46 Figure 26. Removing the display a. palm-rest and keyboard assembly b. M2.5x6 screws (2) c. display hinges (2) After performing all the steps, we are left with display assembly. Figure 27. Display assembly 1. display assembly Removing the display assembly...

  • Page 47: Chapter 24: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 48: Chapter 25: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 49 Figure 28. Removing the system board components 1. latch 2. display cable 3. display-cable bracket 4. M2x3 screw 5. speaker cable 6. coin-cell battery cable 5. Disconnect the power-adapter port cable from the system board. 6. Open the latches and disconnect the touchpad cable and keyboard cable from the system board. Removing the system board...
  • Page 50 Figure 29. Removing the system board components 1. power-adapter port cable 2. touchpad cable 3. latches (2) 4. keyboard cable 7. Remove the screw (M2x2) that secures the system board to the palm-rest and keyboard assembly. 8. Lift the system board off the palm-rest and keyboard assembly. Figure 30.

  • Page 51: Chapter 26: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 52: Chapter 27: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 53 Figure 31. Palm-rest and keyboard assembly 1. palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly...

  • Page 54: Chapter 28: Replacing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 55: Chapter 29: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 56 Figure 33. Removing display bezel a. display bezel b. display back-cover and antenna assembly Removing the display bezel...

  • Page 57: Chapter 30: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 58: Chapter 31: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 59: Chapter 32: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 60: Chapter 33: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 61 3. Peel off the adhesive tape from the display cable. 4. Open the latch and disconnect the display cable. 5. Lift the display panel off the display back-cover and antenna assembly. Figure 36. Removing the display cable 1. adhesive tape 2.

  • Page 62: Chapter 34: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 63: Chapter 35: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 64 Figure 37. Removing the camera 1. camera cable 2. camera 3. plastic scribe 4. display back-cover and antenna assembly 3. Peel the display cable from the display back-cover and antenna assembly. Figure 38. Removing the display cable a. display back-cover and antenna assembly b.

  • Page 65: Chapter 36: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 66: Chapter 37: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 67: Chapter 38: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 68: Chapter 39: Downloading Drivers

    Downloading the chipset driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 69: Downloading The Usb 3.0 Driver

    After driver installation Downloading the USB 3.0 driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 70: Downloading The Media-Card Reader Driver

    Downloading the media-card reader driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 71: Chapter 40: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 72: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 73 Table 7. System setup options (continued) Main CPU Speed Displays the processor speed. CPU ID Displays the processor identification code. CPU L1 Cache Displays the processor L1 cache size. CPU L2 Cache Displays the processor L2 cache size. First HDD Displays the type of hard drive installed.
  • Page 74 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 75 Table 10. System setup options (continued) Boot File Browser Add Boot Option Allows to add the boot options. File Browser Del Boot Option Allows to delete the boot options Boot Option Priorities Displays the boot sequence. Table 11. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup saving your changes.

  • Page 76: Chapter 41: System And Setup Password

    System and setup password Table 12. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 77: Clearing Bios (System Setup) And System Passwords

    6. Press Y to save the changes and exit from System Setup. The computer reboot. Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. Clearing CMOS settings CAUTION: Clearing CMOS settings resets the BIOS settings on your computer.

  • Page 78: Chapter 42: Troubleshooting

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 79: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    Running the ePSA diagnostics 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 80: Chapter 43: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 13. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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P24t003

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