Table of Contents
Advertisement
4 Maintenance Procedures
When you contact Waters, be prepared to provide this information:
•
Error message (if any)
•
Nature of the symptom
•
Serial number of the system module and its firmware version, if
applicable
•
Flow rate
•
Operating pressure
•
Solvent or solvents
•
MS settings (sensitivity and wavelength)
•
Type and serial number of column or columns
•
Sample type and diluent
•
Data software version and serial number
•
ACQUITY UPLC I-Class IVD system workstation model and operating
system version
For complete information on reporting shipping damages and submitting
claims, see Waters Licenses, Warranties, and Support Services documentation.
Locating system serial numbers
The serial number on the system's instruments and devices facilitates service
and support. Serial numbers also provide a way to create single log entries for
each module, so that you can review the usage history of a particular module.
To view the information for a system module:
1.
In the ACQUITY UPLC Console, select a module from the system tree.
2.
Click Configure > View module information.
Result:
•
Serial number
•
Firmware version
•
Firmware checksum
•
Component software version
62
September, 2019, 715003738IVD Rev. C
The Module Information dialog box displays this information:
Advertisement
Table of Contents
