Troubleshooting - Rice Lake 150-10-7 Technical Manual

150-10-7 Digital Physician Scale
3.5

Troubleshooting

Refer to the following table to check and correct any failure before contacting service personnel.
Symptom
Scale does not turn on
Questionable weight or the scale does not
zero
The display shows a STOP message
The display shows LO Bat message
The display shows E and Err messages as detailed below
E06
E07
E10
E4L
E4U
E11
Err 1
Err 2
Err 3
Err 6
Err 7
SAT
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Possible Cause
Dead batteries
Faulty electrical outlet
Bad power supply
External object is interfering with the scale Remove the interfering object from the scale
Display did not show 0.0 before weighing Help the patient off the scale, zero the scale and begin the
Scale is not placed on a level floor
Scale is out of calibration
The load on the scale exceeds the
capacity of the scale
The battery is low
Identifier - ADC
Overload
BAT
CAL
Load cell cable may be plugged into wrong
connection port
Low saturation state (low A/D)
High saturation state (high A/D)
Unstable weight; Cannot calibrate
Scale isn't moving
Damaged load cell cable
Load cell cable may be plugged into wrong
connection port
Table 3-2. Troubleshooting Table
Corrective Action
Replace batteries or connect to AC power
Use a different electrical outlet
Replace adapter
weighing process again
Ensure scale is level and begin the weighing process again
Check the weight with a certified calibration weight
Remove the excess weight and use the scale according to
manufacture specifications
Replace batteries
AD too high
AD too low
Scale has been overloaded. Remove load from scale
Battery low, but still usable- one bar left on indicator display
Battery low and unstable - no bars left on indicator display
Calibration Error - recalibrate scale
Ensure cable is connected to the load cell connection port.
Note: Load cell connection point is located underneath the
curved plastic cover of the indicator. Remove four back
retaining screws, remove curved back cover to access load
cell connection point.
The load cell is not connected properly; Check the cables
and mechanical connections; if the problem persists, replace
the set of load cells
See Err 2
Check the load cell mechanical surroundings and ensure
nothing is contacting the load cell and that the cables are
properly welded
Make sure feet are installed on the scale. Turn the feet all
the way in and then back them out three full turns, then level
the scale
Replace load cell cable
Ensure cable is connected to the load cell connection port.
Note: Load cell connection point is located underneath the
curved plastic cover of the indicator. Remove four back
retaining screws, remove curved back cover to access load
cell connection point.