If The Machine Cannot Be Operated - Ricoh Pro C9100 Operating Instructions Manual

If the Machine Cannot Be Operated

If the following conditions arise while users are operating the machine, provide the instructions on how
to deal with them.
Problem
User authentication is disabled,
yet users registered in the
Address Book do not appear.
Cannot print when user
authentication has been
enabled.
After executing "Encrypt User
Custom Settings & Address
Book", the "Exit" message does
not appear despite waiting a
long time.
Cause
User authentication might have
been disabled without "All
Users" being selected for
"Protect Destination".
User code authentication may
not be specified in the printer
driver.
Authentication may be taking
time because a large number of
items are registered in the
address book. Alternatively, a
file may be corrupt or the hard
disk may be faulty.
If the Machine Cannot Be Operated
Solution
Enable user authentication
again, and select [All Users] as
the access permission setting of
the users you want to display.
For details, see page 51
"Protecting the Address Book".
Specify user code
authentication in the printer
driver. For details, see the
printer driver Help.
If the screen has still not
updated even though the "File
System Data Only" time
specified in accordance with
page 55 "Encrypting Data on
the Machine" has elapsed,
contact your service
representative.
185