Transmitter Issues - A.MENARINI GlucoMen Day CGM User Manual

Issue
A SENSOR STATUS message
appears.
Message: Is your sensor still
inserted?
15.5

Transmitter issues

Issue
Cannot connect a transmit-
ter to the app
Transmitter is not listed as
an AVAILABLE TRANSMIT-
TER
Cannot activate a tran-
smitter
Solution
If the sensor is inserted, select YES and
the session will continue. If the sensor
is still not detected after 2 hours, the
session will end automatically.
If the sensor is not inserted, select NO
to end the session.
The sensor removal detected event will
be logged in the Alert History.
Solution
Check the following:
• The transmitter is in the charger.
• The transmitter and app are within
3 metres (10 feet) of each other and
Bluetooth is on.
If the transmitter was previously con-
nected to your smart device but now
will not connect:
1. Navigate to the Bluetooth settings
on your smart device (not in the Gluco-
Men Day App).
2. Check the list of paired devices. If
the transmitter is listed, delete it.
Try pairing again. See SECTION 3.3
3.
for details.
The transmitter and the app are not
connected. See SECTION 3.3 for de-
tails about connecting a transmitter.
Check the following:
• Is the transmitter in the charger? The
transmitter cannot be activated while
in the charger.
• Are the transmitter and app within 3
metres (10 feet) of each other and is
Bluetooth on?
Issue Solution
Cannot start a session Once you have inserted a new sensor, it may
take 1-3 minutes for the app to detect the
sensor.
Reasons a session may not be able to start:
•
the instructions in CHAPTER 13 to remove
the sensor.
The session ended early The session will end early if:
•
not be corrected.
•
have been removed, and when prompted, you
confirm that the sensor is no longer inserted.
Follow the instructions in CHAPTER 13 to
remove the sensor.
Contact Customer Service for further infor-
mation.
Transmitter battery is low If you are currently using the transmitter
for a session, you may continue to use it,
but the transmitter might not last for the full
14-day session. A LOW TRANSMITTER BAT-
TERY message will appear when the tran-
smitter battery has 30% remaining and will
continue to appear with each 5% decrease.
Do not remove the transmitter during a ses-
sion. If you want to remove the transmitter,
stop the session, remove the sensor, and
charge the transmitter. You will need to in-
sert a new sensor to start a new session.
If you are not currently using the transmit-
ter for a session, place it in the charger.
When the charger light is solid green, the
transmitter is fully charged.
See SECTION 8.4 for details about charging
the transmitter.
NOTE: To see the transmitter battery level,
in the app, tap the DEVICES button and tap
TRANSMITTERS. Under AVAILABLE TRAN-
SMITTERS, tap the active transmitter. The
battery level of the transmitter is displayed
under BATTERY LEVEL, along with the time
since the battery level was last updated.
English
There is a problem with the sensor. Follow
There is an issue with the sensor that can-
OR the system detects that the sensor may
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