Appendix C: Data Collection; Support Materials Collection; Collect Support Materials - Dell EMC PowerStore 500T Installation And Service Manual

Learn how to collect support materials to help troubleshoot the appliances in your system.
Topics:
•

Support materials collection

•

Collect support materials

Support materials collection
You can collect support materials to help troubleshoot the appliances in your system.
Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic
information. Use this information to analyze performance issues, or send it to your service provider so they can diagnose and
help you resolve the issues. This process does not collect user data.
You can collect support materials for one or more appliances. When you start a collection, data is always collected at the
appliance level. For example, if you request a collection for a volume, the system collects support materials for the appliance
that contains the volume. If you request a collection for multiple volumes, the system collects support materials for all appliances
that contain the volumes.
You can set a timeframe for collecting support materials. Setting a timeframe can result in smaller and more relevant data
collection which is easier to analyze . You can either set a predefined timeframe or set a custom timeframe that suits your
needs.
You can also include additional information in the support materials collection from Advanced collection options. Collecting
additional information can take longer than the default support materials collection, and the size of the resulting data collection
is larger. Select this option if your service provider requests it. By default the support materials collection uses the essentials
profile. Use the svc_dc service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide
for more information about the svc_dc service script and the available profiles.
NOTE: The system can run only one collection job at a time.
You can perform the following actions on a collection of support materials:
● View information about existing collections.
● Upload a collection to support, if remote support through Secure Remote Services is enabled.
● Download a collection to a local client.
● Delete a collection.
NOTE: Some of these operations might not be available if the cluster is operating in a degraded state.
Collect support materials
Steps
1. Select the Settings icon, and then select Gather Support Materials in the Support section.
2. Click Gather Support Materials.
3. Select the timeframe for the data collection.
You can select one of the available options from the drop-down menu, or select Custom and set a timeframe.
4. Select the type of support data that is needed and the appliances for which to collect support information.
5. Write a description of the collection.
This description is displayed in the list of support materials on the Support Materials page and can help you recognize the
collection.
Data collection
Data collection
C
121