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Summary of Contents for Dell PowerStore 500T
- Page 1 Dell EMC PowerStore Installation and Service Guide for PowerStore 500T Model Version 2.x June 2021 Rev. A02...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Additional Resources........................6 Chapter 1: Install a new base enclosure..................7 Install a new base enclosure..............................7 Choose where to install the base enclosure......................7 Unpack the base enclosure............................7 Install the rails in the cabinet............................8 Install the base enclosure on the rails........................8 Cable the base enclosure appliance to switches.................... - Page 4 Verify the operation of a new 4-port card......................26 Return a faulted part..............................26 Replace an SFP.................................. 27 Identify a faulted SFP module from PowerStore Manager................27 Remove an SFP module............................. 27 Install an SFP module..............................27 Verify the operation of a replacement SFP module....................28 Return a faulted part..............................
- Page 5 Remove the top cover from the node........................47 Remove the faulted internal M.2 boot module.....................48 Install the internal M.2 boot module........................49 Install the top cover on the node..........................49 Install the node................................50 Power up the node..............................51 Reimage the new internal M.2 boot module......................51 Verify the operation of a replacement internal M.2 boot module..............
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Page 6: Additional Resources
Support, product, and licensing information can be obtained as follows: ● Product information For product and feature documentation or release notes, go to the PowerStore Documentation page at https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page. -
Page 7: Chapter 1: Install A New Base Enclosure
Install a new base enclosure Follow these procedures to add a new base enclosure. For a detailed overview of the base enclosure, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units on page 53 before handling parts. Topics: •... -
Page 8: Install The Rails In The Cabinet
Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1. -
Page 9: Cable The Base Enclosure Appliance To Switches
Figure 2. Installing the system in the enclosure Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models. NOTE: Do not connect the power cables until you have completed network configuration. Connect power cables Steps 1. -
Page 10: Discover Your System
PowerStore systems come pre-installed with the latest version of PowerStore software that was available at the time of shipment. After installing the PowerStore system, Dell recommends upgrading the PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide for detailed instructions. -
Page 11: Chapter 2: Base Enclosure Service Procedures
Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 53 before handling replaceable parts. Topics: • Replace a faulted drive in the base enclosure •... -
Page 12: Install A 2.5" Drive
Figure 5. Removing a 2.5" drive 4. Place the drive on a static-free surface. Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. -
Page 13: Verify The Operation Of A Replacement Drive
Add a new drive to the base enclosure Take the following actions to add a new drive to the base enclosure. CAUTION: Do not add drives to powered off systems. For details, see Dell knowledge base article 000187118. Removing the front bezel Steps 1. -
Page 14: Install A 2.5" Drive
Figure 7. Removing a drive filler module Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. -
Page 15: Verify The Operation Of An Added Drive
Figure 8. Installing a 2.5" drive The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of an added drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the drive. 3. -
Page 16: Base Enclosure Power Supply Leds
Base enclosure power supply LEDs Use the fault LEDs to identify the faulted part. Figure 9. Base enclosure power supply LEDs Table 1. Base enclosure power supply LEDs Location State Description AC power (input) Green AC power is on. AC power is off. Verify source power DC power (output) Green DC power is on. -
Page 17: Install A Power Supply
2. Push and hold the orange release tab to the left (to the right for the bottom power supply) and grasp the power supply by its handle. Remove the power supply by pulling it from the node. Figure 11. Removing a power supply Install a power supply About this task The power supplies are installed in the top and bottom nodes, meaning that the top power supply is installed upside-down. -
Page 18: Verify The Operation Of A Replacement Power Supply
Figure 13. Inserting the power cable Verify the operation of a replacement power supply Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the power supply. 3. On the Components card, under Rear View, expand BaseEnclosure. 4. -
Page 19: Identify A Faulted 4-Port Card From Powerstore Manager
while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure. Identify a faulted 4-port card from PowerStore Manager Before you replace a 4-port card, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted 4-port card. -
Page 20: Power Down The Node
Table 2. Embedded module LEDs (continued) Location State Description No fault has occurred, normal operation. 4-port card port link Green Link up with high speed Amber Link up with degraded speed Link down Ethernet port activity Amber blinking Port activity. No port activity. - Page 21 Figure 15. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out.
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Page 22: Remove The Embedded Module Cover From The Node
Figure 17. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the embedded module cover from the node Steps 1. While pushing down the blue release buttons, slide the top cover towards the rear of the system until it stops. 2. -
Page 23: Install A 4-Port Card
Figure 19. Opening the retaining tabs 3. Lift the 4-port card off the pegs, and pull the 4-port card away from the embedded module. NOTE: If you are having difficulty removing the 4-port card, loosen the four captive screws that secure the air dam to the front of the embedded module . -
Page 24: Install The Embedded Module Cover
CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, realign the pegs and try again. Figure 21. Seating the 4-port card 3. Gently push down on the upper-left circle on the 4-port card. 4. -
Page 25: Install The Node
Figure 23. Installing the embedded module cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 24. -
Page 26: Power Up The Node
Figure 25. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. -
Page 27: Replace An Sfp
Replace an SFP Take the following actions to remove the faulted SFP and install the replacement SFP into the system. Identify a faulted SFP module from PowerStore Manager Using PowerStore Manager, you can identify and locate a faulted SFP module. Steps 1. -
Page 28: Verify The Operation Of A Replacement Sfp Module
EMC3550 Figure 27. Installing an SFP module 3. Push the spring release down to lock the SFP module into place. 4. Reconnect the cable to the replacement SFP module. Example Verify the operation of a replacement SFP module Steps 1. From PowerStore Manager, select Hardware. 2. -
Page 29: Before You Begin
Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. -
Page 30: Remove A Faulted I/O Module
Remove a faulted I/O module Steps 1. Pull the trigger mechanism on the I/O module handle to release it. CAUTION: Do not pull the node from the base enclosure. Figure 29. Releasing the I/O module 2. Gently pull the I/O module from the slot. Figure 30. -
Page 31: Power Up The Node
● If the button springs back, gently push the module further into the chassis, then push it again. ● If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2. Figure 32. Locking in the I/O module 3. -
Page 32: Before You Begin
Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. - Page 33 Figure 33. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out.
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Page 34: Remove The Top Cover From The Node
Figure 35. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. 2. -
Page 35: Install A New Fan Module
Figure 37. Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4. Lift the fan module away from the motherboard. Figure 38. Removing the fan from the motherboard Install a new fan module Steps 1. -
Page 36: Install The Top Cover On The Node
Figure 39. Installing the fan module View video Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. 2. Pull the top cover forward to secure it in place. Figure 40. -
Page 37: Install The Node
Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 41. Sliding the node halfway into the chassis 3. -
Page 38: Verify The Operation Of A Replacement Fan Module
Verify the operation of a replacement fan module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the fan module. 3. On the Components card, under Internal View, expand the node that includes the fan module, and then select the relevant FanModule. -
Page 39: Power Down The Node
3. On the Components card, under Internal View, expand the node that includes the DIMM, and then select the relevant DIMM. Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. Power down the node Power down the node as described in Power control... -
Page 40: Remove The Top Cover From The Node
CAUTION: Removing the incorrect node will lead to loss of system power and cached data will be lost. Figure 44. Disengaging the locking mechanism for node B 4. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. -
Page 41: Remove The Faulted Dual Inline Memory Module
Figure 46. Removing the top cover Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM in the node. The DIMMs are identified by white or black retaining tabs. Figure 47. Top view of the node Base enclosure service procedures... -
Page 42: Install The Dual Inline Memory Module
NOTE: The leftmost DIMM slot is 11, and the slots decrease sequentially to slot 0 on the far right. 2. Depress the white or black retaining tabs downward to free the DIMM from its slot. 3. Remove the faulted DIMM. Figure 48. -
Page 43: Install The Node
Figure 50. Installing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 51. -
Page 44: Power Up The Node
Figure 52. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. -
Page 45: Replace An Internal M.2 Boot Module
Replace an internal M.2 boot module Take the following actions to remove the faulted internal M.2 boot module and install the replacement internal M.2 boot module into the system. The internal M.2 boot module is located within the node. You can access the internal M.2 boot module by removing the node from the chassis and opening the top cover. -
Page 46: Remove The Node
Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. About this task WARNING: Do not remove the node within five minutes of system power down to ensure that the system has... -
Page 47: Remove The Top Cover From The Node
Figure 54. Disengaging the locking mechanism for node B 4. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 5. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. -
Page 48: Remove The Faulted Internal M.2 Boot Module
Figure 56. Removing the top cover Remove the faulted internal M.2 boot module Steps 1. Gently pull straight up on the blue pull tab to release the internal M.2 boot module from the motherboard. Figure 57. Releasing the internal M.2 boot module from the motherboard 2. -
Page 49: Install The Internal M.2 Boot Module
Install the internal M.2 boot module Steps 1. Touching only the outside edges of the internal M.2 boot module, place the internal M.2 boot module into the slot on the motherboard. NOTE: The side of the internal M.2 boot module with the barcodes should be facing up. Figure 59. -
Page 50: Install The Node
Figure 61. Installing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 62. -
Page 51: Power Up The Node
Figure 63. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. -
Page 52: Verify The Operation Of A Replacement Internal M.2 Boot Module
CSU - installation started, waiting for node to become reachable by ping, please be patient, this might take a long time CSU - still waiting for ping... “ “ “ “ “ CSU - still waiting for ping... CSU - peer node is reachable, starting health verification CSU - waiting for node to answer via ssh, and checking installation flag (retry 10 out of 10) CSU - waiting for node to answer via ssh, and checking installation flag (retry 9 out... -
Page 53: Appendix A: Safety Precautions For Handling Replaceable Units
Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Topics: • Handling replaceable units Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit. -
Page 54: Hardware Acclimation Times
Hardware acclimation times Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Transit/storage environment Operating environment temperature Acclimation time Temperature... -
Page 55: Unpacking A Part
condensation. Refer to Hardware acclimation times on page 54 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running. -
Page 56: Appendix B: Power Control Procedures
○ Ensure that you also record the Dell service tag numbers of all enclosures in your cluster. ● Nodes in the appliance power on into the same mode they were in before the appliance was powered off. If a node powers on in service mode: 1. -
Page 57: Power Off A Powerstore T Model Node Using Powerstore Manager
Power off a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ● Management IP address of the cluster to log in to PowerStore Manager ● PowerStore Manager user account credentials with administrator privileges NOTE: Do not power off or reboot a node if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. -
Page 58: Powering On Procedures For Powerstore Node
The login prompt indicates the node that you are logged into. For example, the letter "A" in the prompt [SVC:user@FNM12345678910-A~]$ indicates that you are logged into node A. 3. Based on the node you are logged into, run one of the following commands: ●... -
Page 59: Rebooting Procedures For A Powerstore Node
Rebooting procedures for a PowerStore node This section includes the following procedures: ● Reboot a PowerStore T model node using PowerStore Manager on page 59 ● Reboot a PowerStore T model node using a service script on page 59 Reboot a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ●... -
Page 60: Powering Off Procedures For Powerstore Appliances
3. Based on the node you are logged into, run one of the following commands: ● svc_node reboot local to reboot the node you are logged into. ● svc_node reboot peer to reboot the peer node. For more information, see the PowerStore Service Scripts Guide. Powering off procedures for PowerStore appliances This section includes the following procedures: ●... -
Page 61: Power On A Powerstore T Model Appliance
● When the cluster is powered off, you have no access to the GUI, API, or CLI interfaces. Print the power on instructions to ensure that you have the information you require to power on the cluster in a specific order. You can also find these instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○... -
Page 62: Powering On Procedures For Powerstore Cluster
Powering on procedures for PowerStore cluster This section includes the following procedures: ● Power on a PowerStore T model cluster on page 62 Power on a PowerStore T model cluster About this task Use the following procedure to power on a PowerStore T model cluster: Steps 1. -
Page 63: Appendix C: Data Collection
5. Optional: Select Send to Support if you want the system to automatically send the collection to Dell EMC Support when the job completes. This option is only enabled when remote support through Secure Remote Services is enabled on the system. - Page 64 Next steps After the job is finished, you can download the support materials collection to a client, send the collection to support, or delete the collection. Select the support materials collection, then select Download, Send to Support, or Delete. Data collection...
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Page 65: Appendix D: Support Notifications
Support Notifications Learn how to disable and enable support notifications. Topics: • Disable support notifications • Enable support notifications Disable support notifications To avoid unnecessarily alerting Customer Support of an outage, disable support notifications before starting procedures that disconnect a node by powering down or rebooting. Steps 1. -
Page 66: Appendix E: Reinitialize The System
Reinitialize the system Learn how to reset the entire system to the original, default factory settings. Topics: • Reinitialize the system Reinitialize the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts.