Using Shared Call Emulation - Snom M58 User Manual

Using Shared Call Emulation

Your phone is configured with Shared Call Emulation, where up to eight Programmable
Feature Keys (PFKs) enable direct interaction with shared calls� The PFKs act like
shortcuts to the calls in the Call List�
Shared Call Emulation can be useful for small businesses where incoming calls are
answered by a group of people�
Deskset users can use the PFKs to make new calls, answer incoming calls, pick up
calls held by other users, or barge in other users' calls�
The examples on page 42 show how to use the PFKs to pick up a held shared call
and barge in an active shared call� Each example shows what the screen and PFK LEDs
look like on two different desksets� In these examples, the desksets are assumed to be
configured to their factory default setting with PFKs (1 to 4) set up to handle calls on a
shared line�
For Shared Call Emulation, LEDs on the PFKs indicate the status of calls:
PFK LED
Off
Quickly flashing
green
Steady green
Slowly flashing green Call is active on your deskset,
Slowly flashing red
Steady red
Please note that if a PFK is defined with a different function (such as Do Not Disturb or
Call Forwarding), the PFK LED indication will be different�
Indicates:
Line is idle
Ringing incoming call
Call is active on your deskset
but the far end has put the
call on hold
Call is on hold
Shared call is active on
another handset/deskset
Press the PFK to:
Make a call
Answer the call
Put the call on hold
N/A
Retrieve the held call
"Barge in" on the shared call
41