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Summary of Contents for Snom VoIP Phone
- Page 1 VoIP Phone snom 220 IP phone for superior communication Manual v3.40 English 26 Aug 2004...
- Page 2 Pascalstr. 10b 10587 Berlin, Germany © 2004 snom technology Aktiengesellschaft. All Rights Reserved. This document is supplied by snom technology AG. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether...
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Page 3: Foreword
In spite of the new technology base of the snom 220, most of its look and feel will be very familiar to you and you should be able to use it intuitively. -
Page 4: Table Of Contents
Selecting the Timezone ... 11 Logging on the first account ... 11 Logon ...12 Mobility... 12 Logon Wizard... 12 snom Menu ... 13 Logon User ... 13 Logoff User ... 13 Logoff All ... 13 Select Outgoing Line ... 13 DND Mode on/off ... - Page 5 Table of Contents DTMF ... 25 Main Menu... 25 Adjusting the Volume in Idle Mode ... 26 Ring Tones ... 26 About ... 27 Advanced Functions ...28 Hold and Resume ... 28 Transfer ... 28 Direct Transfer ... 28 Consultation Transfer ... 29 Conference ...
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Page 6: Installation
Setting up the Phone The snom 220 must be placed on an even, horizontal surface that gives the rubber pads a secure grip. Do not place the snom 220 on carpets or other materials containing fibers that could block the air vents and cause overheating. -
Page 7: Keypad
Installation If you want to use a headset, it can be connected to the audio jacks on the rear side of the snom 220. The connector named “In” is for the microphone. Keypad The numeric keypad with the keys 0 to 9, * and # is used to enter digits and letters. -
Page 8: Initialization
Installation Key Digits Lower case Initialization Booting The booting process comprises a series of different configuration steps that set up the phone for future use by any user. Selecting the language The default language setting is English. To change to a different language, press the MENU key with Select “Base”... -
Page 9: Dhcp Configuration
Installation Select “Language” and set it to your choice, e.g., “English”. Press ENTER DHCP Configuration If the network supports DHCP, then on bootup select screen appears: The phone has a built-in DHCP client. It will receive an IP address and other network-related settings (Netmask, IP gateway, DNS server) from the DHCP server. -
Page 10: Selecting The Netmask
Installation A valid IP address appropriate to the network in which the phone is being used can be provided. Selecting the Netmask Similarly, the user will be asked to provide a Netmask: Selecting the IP Gateway If a valid Netmask has been provided, the user will be asked for the IP address of the IP gateway: Selecting the DNS Server The last item for this series of network-related configuration is the IP... -
Page 11: Selecting The Timezone
Installation Selecting the Timezone The timezone to be used on the phone can also be selected by moving through the different timezone options available in the menu and pressing If the settings explained above are set up properly, the phone will ask for the first account registration. -
Page 12: Logon
Logon Mobility In business office environments, desktops are sometimes shared by different employees at the same time or at different points in time (e.g., employees working different shifts, etc). The phones located at the desktops need to be able to cater to this. To ease the effort of assigning the appropriate phone number to the phone for each different employee, the snom220 offers so-called mobility features, which are described in the following subchapters. -
Page 13: Snom Menu
Select Outgoing Line Selecting this menu item will provide a list of currently registered SIP lines. is assigned to the snom menu. The , you can register an . The selected registration is logged , you will be... -
Page 14: Dnd Mode On/Off
DND Mode on/off Independent from Logon Wizard settings, the DND functionality is available in the snom menu. DND is short for “Do Not Disturb”. When this mode is activated, incoming calls will no longer come through to the phone and you will be completely undisturbed by the phone. If there is a mailbox set up for you, the call is redirected to it. - Page 15 Logon that line. A challenge response will ask for the correct password. This can look like: The default mode for password input is integer. You can switch to other input modes by pressing , or . The password is hidden and replaced by a series of *s to keep it hidden from prying eyes.
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Page 16: Basic Functions
Dialing There are two methods to begin a call from the idle state of snom 220. You can either dial with the handset resting in the cradle and then pick it up, or you can pick up the handset and then dial the number. In the latter case press ENTER dialling can commence. -
Page 17: Input Modes
Dialing a phone number A telephone number is dialed with the numeric keypad. If block dial, the default setting, is on and the user has not pressed any keys for a few seconds, the phone will remind the user to press ENTER in order to start the call. -
Page 18: Dialing An H.323/Sip Address
Basic Functions Key mapping: ENTER CANCEL Aborts the dialing. E.164 numbers E.164 is the standard that defines normal phone numbers. They may contain digits from 0-9, *, and #. H.323 differentiates between these numbers and “H.323 addresses” that may contain Gatekeeper implementations do not differentiate between E.164 numbers and H.323 addresses. - Page 19 Basic Functions ENTER Cancel Deletes the character to the left of the cursor. Changes input mode to numbers. Changes input mode to capital letters. Changes input mode to small letters. Dials the H.323/SIP address if entered correctly. Aborts the dialing.
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Page 20: Dialing An Ip Address
Changes input mode to capital letters. Changes input mode to small letters. Dials the IP address if entered correctly. Aborts the dialing of the IP address. In SIP mode it is assumed that . The snom 220 will terminate the... -
Page 21: Incoming Call
Basic Functions Incoming Call When your snom 220 is called, it rings and displays the following screen. Accepting a Call Picking up the handset or pressing ENTER snom 220 is now in a call. Press Key mapping: See below for a further description. -
Page 22: Denying/Blocking A Call
Basic Functions Denying/Blocking a Call When the snom 220 signals an incoming call, you have the option to deny the call with If you decide to press will always be denied automatically. If switched off in the settings. You can enable it again via the web interface (“Deny All”... -
Page 23: Handset / Handsfree / Headset
If a headset is connected and the audio output is set to headset (“RJ Conn” or “Chinch”), the snom220 will treat the headset as the output device for calls. When the snom 220 is used in a call center environment, the connected headset will be the default setting for speaking on the phone. -
Page 24: Destination
This option is similar to 'Destination' with the exception that pressing the key bound to 'Intercom' enables the intercom mode and the phone will be directly connected to the set snom phone if authentication is set up properly. This feature is useful in an office environment as a quick... -
Page 25: Park Orbit
Basic Functions Park orbit snom4s provides its customers with the opportunity to set up parking orbits on the media server, where calls can be parked and picked up. The option 'Park Orbit' enables the phone to provide this feature. Suppose key P4 is bound to orbit1@my.proxy.com. The LED on this key now displays the status of calls, if any, parked on this orbit. -
Page 26: Adjusting The Volume In Idle Mode
Basic Functions Key mapping: /ENTER /CANCEL Returns the phone to the idle state. Adjusting the Volume in Idle Mode Via the main menu item “Tones”, the following window is activated: Here, the volume of the casing speaker, handset speaker, or headset speaker can be adjusted. -
Page 27: About
Basic Functions Select the submenu “Ringtone”. Here, the ring tone can be set. The selected ring tone is played back and you can decide on the desired setting. Key mapping: /ENTER /CANCEL Returns without changing the ring About Via the main menu item “About”, the following window is activated: This indicates the type of your phone, the software version, the currently assigned IP address, and the MAC address of the phone. -
Page 28: Advanced Functions
Advanced Functions Hold and Resume When a call is in progress, pressing the flash key (language dependent) puts the call on hold, i.e., the speech is set to mute (neither party can hear the other). Pressing the flash key again will resume the call. While a call is on hold, you can establish another call by dialing the desired number. -
Page 29: Consultation Transfer
If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing the function key , the snom 220 will transfer the held Moves the cursor to the left. Moves the cursor to the right. -
Page 30: Call Completion
Advanced Functions By pressing the function key the calls are dropped. Call Diversion All kinds of call diversions can be set, changed, and deactivated in the menu “Settings/Redirection”. Diverting all calls By setting the option “Settings / Redirection / Redirection” to “always”, every incoming call is diverted immediately to the number set in “Settings / Redirection / Redirect Target”... -
Page 31: On "No Response" (Ccnr)
Advanced Functions By pressing the key, call completion is activated and the phone waits for the other party to return to idle. If you wish to receive and make calls while you are waiting for call completion, press again to return to the idle screen which now shows the letters ‘CC’... -
Page 32: Dtmf Tones
Advanced Functions The phone will now wait for the dial destination to become active again. If you wish to receive and make calls while you are waiting for call completion, press shows the letters ‘CC’ in the lower left corner. (Pressing “CANCEL” cancels the call completion procedure.) When the other side is available, the display will prompt you to dial the number again. -
Page 33: Message Waiting Indication (Mwi)
Advanced Functions ENTER Short messages can be received from clients like Microsoft Messenger, etc. Message Waiting Indication (MWI) If you did not answer a call and the mailbox recorded a message for you, the idle screen shows that a recorded message is waiting for you. Scrolls the message forward. -
Page 34: Conducting A Software Update
Advanced Functions On the idle screen, the letter icon to the left of the SIP registration line indicates the registered phone number the call was recorded for. After you press the function key information about the number of new and old recorded messages. To connect to the mailbox in order to listen to the recorded messages, press function key Key mapping:... -
Page 35: Additional Pbx Features
Advanced Functions In this case, an additional entry “SW Update” can be found in the snom menu ( Pressing the During boot-up the phone asks you whether or not it should proceed with the boot loader and/or firmware update. Additional PBX Features When the phone is set up to use H.323 protocol, additional PBX features... -
Page 36: Call Register
Call Register Phone Book The snom 220 contains an internal phone book that can be reached from the phone’s idle state by pressing the phone book key Key mapping: ENTER Off Hook CANCEL Adding an entry In order to add a new entry, go on to the list item <New item> and... -
Page 37: Editing An Entry
Call Register The title of the window indicates which input is expected. Pressing CANCEL aborts the addition of a new entry. Key mapping: ENTER CANCEL Editing an entry After pressing the edit key and phone number will be brought up in sequence. Confirm each item by pressing ENTER The title of the window indicates which input is expected. - Page 38 Please, keep in mind that the contact type “VIP” overrides the DND mode, i.e., calls from someone on your “VIP”-list will be put through to your phone even when DND is ‘active!’.
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Page 39: Export
Call Register Export To save the content from an already filled phonebook, right-click onto the “Click here” link at the bottom of the “Addressbook” page on your built-in web interface (“Click here to save the current address book”). With “Save Target As…” you can save the phone book content in a comma-separated file containing the current address book entries (CSV = Comma-Separated Values). -
Page 40: Preview
Call Register It should not matter if some of the entries already exist in the phone book. They will not be duplicated if both name and number are exactly the same respectively. If the number field is the same but the name is not, the file entries will replace the old ones (just like editing the old entry to save a different name). -
Page 41: Call Lists
Call Lists The snom 220 maintains lists of missed, received, and dialed calls that can be accessed by pressing the call list key from the idle state. -
Page 42: Speed Dial
ENTER Off Hook CANCEL Speed Dial The snom 220 supports speed dial of up to 33 numbers. These are mapped onto the numbers 0-30, *, and #. Scrolls to the next call. Scrolls to the previous call. Shows details of this call. -
Page 43: Dialing
Set up the speed dial numbers on the built-in web interface page of your phone. Deny List The snom 220 gives you the option of putting numbers on a deny list to prevent calls from these numbers. Browsing You get to the deny list window via the submenu “Deny List” on your phone’s display. -
Page 44: Adding A Number
Call Register The numbers to be denied are displayed here. Key mapping: CANCEL Or use the web interface “Address Book” page: The numbers to be denied are displayed and marked with contact type “deny”. Adding a number While you are being called you can press the deny list key will not only deny the present call, but will also add the number to the deny list. -
Page 45: Removing A Number
Call Register In addition, any number can be added to the deny list by selecting <new item> in the deny list of the phone directly. After the number has been entered, it is added to the deny list. Or add a new deny list entry on the “Address Book” webpage and mark it “deny”. -
Page 46: Settings
A long list of different settings is available that can be used to control the behavior of the snom220. These settings are explained in the FAQ “Configuring snom phones for Mass Deployment”, which you will find under http://www.snom.com/faq_en.php. The FAQ “How can I update a snom phone?”... -
Page 47: Settings Via Web Browser
Settings via Web Browser It is usually more convenient to use a web browser to configure the settings. The snom 220 has an integrated web server for this purpose. If the phone is connected to a network that provides DHCP, it can be immediately accessed via the browser after boot-up. -
Page 48: Settings Options
Settings Just click on the desired submenu and the current settings of this submenu will be displayed on the right. You can now modify and store the values by using the mouse and keyboard. To store the changes made, click on the SAVE button. Do not press SAVE if you want to discard the changes. - Page 49 Settings MWI Dial Tone Set the dialtone to stutter mode in case of an active MWI. Use Headset Device Select the headset device you would like to use. Select “none” if you don’t want to use a headset. Use Backlight The snom220’s display has a built-in backlight.
- Page 50 In case you want to hear the ring tone via the headset only, choose “headset”, otherwise “speaker” as usual. Default Ringer Choose the default ringing melody for your snom phone through this setting. Custom Melody URL Specify an URL to your own ringing melody. The type of files that should be supplied to the phone is: "PCM 8 kHz 16 bit/sample (linear) mono...
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Page 51: Setup Speed Dial
Settings Type of Answering If auto answer is on, you can select how you would like to receive the incoming call, i.e., in hands free mode or on the handset. PRIVACY SETTINGS: Presence Inactivity Timeout This is the time after which, if there is no activity, presence is set to “closed”. -
Page 52: Setup Line1-7
Settings Function Keys You have the option to program up to sixty-five keys with LEDs. This section helps you achieve this objective. Program the keys P1-P5 or EK1-EK60 to perform any of the 5 different functions. They include “Line”, “Destination”, “Intercom”, “Park Orbit” and “Voice Recorder”. Each of these was explained in detail in the chapter entitled “Programmable Keys”. - Page 53 Settings LOGIN INFORMATION Display Name Set the name you would like to associate with a line, e.g., “John Smith”. Account This is the account with which you would register to a registrar/proxy. It could be alphanumeric, e.g., “js”, or based on digits like “701” in the screenshot above.
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Page 54: Setup Advanced
Settings Transport Select the protocol for transport layer communication through this setting. Offer ICE Choose whether you want to use ICE or not. Codec 1-5 You can select the preferred order for the potential used codec. The available options are G.711 ulaw, G.711 alaw, GSM, G.726-32 and G.729a. - Page 55 Settings IP Gateway This setting shows the IP address of the default IP gateway (not the VoIP gateway). It is the address to which the packets are routed if the wanted packet address is not in the current subnet. Setting up this parameter is mandatory in order to reach an external network.
- Page 56 Settings User Here you can select the HTTP username for your phone. Password Set up the HTTP password for your phone here. Authentication Scheme Define whether “Basic” or “Digest Authentication Scheme” should be used. HTTP Proxy You can select the HTTP proxy address for your phone here. HTTP port Specify the HTTP port to be used by your phone through this setting.
- Page 57 Challenge Response on Phone As explained in an earlier chapter, snom phones can handle challenge responses on the phone. Turning this setting off will disable this feature and you will only be able to handle authentication through the web interface of the phone.
- Page 58 Settings Dialog-Info Call Pickup snom phones subscribe to the status information of SIP URL's mapped as “Destination” on the programmable keys. By turning this setting on, the user will be offered a pickup if a mapped destination gets a call and is in the ringing state.
- Page 59 Settings Block DND Users have an option to disable the DND feature. This can be achieved by turning the “Block DND” setting on. If this setting is turned on, the users of the phone will not have the DND option on their phones. This can be useful in call center environments.
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Page 60: Advanced Network
Settings Advanced Network In this section you can alter the advanced network settings of your phone. This page has the following settings: NAT Detection Users can select the kind of NAT according to their network through this setting. Available options are “Automatic”, “UPnP”, “STUN”, “Static” or “Off”. - Page 61 Settings Dynamic RTP port end Give the last port number in this setting for dynamic RTP port selection. Type of Service (TOS) You can set up the TOS in this setting. A value could, for example, be 160. DTMF Payload Type Set up the payload type for Out of band DTMF here, e.g., 101.
- Page 62 Settings Publish Presence Control the “presence” status information through this setting. Refer-To Brackets To switch additional brackets on or off in the Signaling for Refer-To. Require PRACK To force the usage of PRACK, choose “on” here. Symmetrical RTP In case you want to use symmetrical RTP, switch it “on” here. Offer GRUU This setting is used to toggle the support for GRUU (Globally Routable User agent URL's) in SIP.
- Page 63 Settings VLAN Id and Priority Enter your VLAN ID (0..4095) and Priority (0..7) separated by a space (e.g., "128 5"). DEBUG LCServer Specify the IP address of the remote LCServer if you want your phone to connect to it. Normally, you would not need to set the LCServer setting.
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Page 64: Setup Update
Settings Setup Update MANUAL SOFTWARE UPDATE Here you can select the binary files to be put on the phone yourself. This section may look like: Bootloader Specify the address for the bootloader file you would like to place on the phone through this setting. -
Page 65: Status
Settings GK TTL If you selected “Gatekeeper” in the GK/GW Mode above, you can specify the “Time to Live” (TTL) through this setting. Message Center Number Users can set the message center number through this setting. Fast Start This setting allows you to enable/disable the “fast start” feature. Early Start Here you can switch the early start feature of the H.323 stack on or off. - Page 66 Settings Memory See the current memory usage of your phone. DNS Cache An option to look into the current DNS cache. PCAP Trace Create packet traces from current network traffic right on your phone! This is a really powerful tool to find out what is going on in the network around your phone.
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Page 67: Appendix
Standard Conformance Name and address of manufacturer snom technology AG Pascalstraße 10B 10587 Berlin snom technology AG assures that the product Type: VoIP Phone Model: snom 220 conforms to the following standards: EMC standard 89/336/EWG incl. all appendices Low voltage standard 73 / 23 / EWG Safety Standards: EN 60950 1992 incl. -
Page 68: Index
Index About...26 Accepting a Call ...20 Account...48 Adding a number ...41 Adding an entry ...34 Administrator Mode ...58 Administrator Password ...58 Advanced Functions ...27 AUDIO ...54 Authentication ...14 Auto Answer...46 Auto Dial ...52 Base ...8 Basic Functions ...16 Block DND...54 Blocking a Call...21 Booting ...8 Bootloader ...58... - Page 69 Setup Line1-7 ... 48 Setup Preferences ... 44 Setup Speed Dial ... 47 Setup Update ... 58 Short Messages... 31 SMS... 31 snom Menu... 12 Software Update... 32 speed dial... 39 Speed Dial ... 39 Status ... 60 STUN Server ... 55 Terminating a call...
- Page 71 © 2004 snom technology AG snom technology Aktiengesellschaft · Pascalstr. 10b · D-10587 Berlin · · Phone: +49 30 39833-0 mailto:info@snom.de http://www.snom.com...
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