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Troubleshooting
If you have difficulty with your deskset, please try the suggestions below�
For customer service, visit our website at
General issues
Deskset does not work at all (LCD is black)
•
Ensure the adapter is securely plugged into an outlet not controlled by a wall
switch�
My caller ID isn't working.
•
Caller ID is a subscription service� Your telephone service provider may require
subscription to this service for this feature to work�
•
The caller must be calling from an area that supports caller ID�
•
Both your telephone service provider and your caller's service provider must use
caller ID compatible equipment�
Deskset registration is not working
•
Ensure the deskset is within range of the base station�
Cannot make external calls
Check if your SIP account is registered (Press MENU/Confirm key g
•
(Settings) g Status g Line and select an account�
Check that the status is
•
You might be out of range of the base station� Try moving closer� If you see an idle
screen with no alerts, then your deskset is successfully communicating with the
base station�
Deskset does not receive incoming calls
Ensure that Do Not Disturb and Call Forward All are turned off�
•
Check if your SIP account is registered� Press MENU/Confirm key g
•
(Settings) Status g Line and select an account�
Check that the status is
•
You might be out of range of the base station� Try moving closer�
Cannot locate deskset using base station
•
The deskset may not be registered�
•
If the deskset is out of power or the deskset is out of range, the locator tone will
not sound�
www.snomamericas.com
(registered)�
(registered)�
69
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