All Leds Are Off; Checking The Power Led; Checking The Lan Led - Hughes DIRECWAY DW7000 User Manual

All LEDs are off

Checking the Power LED

Checking the LAN LED

If all the LEDs are off, the power connections may not be secure
or the power source may be faulty. Refer to Figure 26 and follow
these steps:
1. Make sure the DC power cord is securely connected to the
DC IN connector on the terminal.
2. Make sure the AC power cord is securely connected to the
power source.
If the AC power cord is connected to a power strip or surge
protector, make sure the power strip or surge protector is
turned on.
3. If the LEDs are still off, determine if the power source is
faulty:
a. Unplug the terminal AC power cord from the power outlet.
If the terminal AC power cord is connected to a power strip
or surge protector, unplug the power strip or surge
protector from the power outlet.
b. Plug a small device, such as a portable radio, to the power
outlet. If the device works, there is not a problem with the
power source.
4. Call customer support if completing steps 1 - 3 does not
resolve the problem.
If the Power LED is lit, proceed to the next troubleshooting step.
If it is not lit, wait 15 minutes before proceeding, because a
download may be taking place. If the LED is still off after 15
minutes, refer to Figure 26 on page 38 and follow these steps:
1. Power cycle the terminal by unplugging the power cord from
the power source, waiting 10 seconds, and plugging it back
in.
2. If the Power LED is still not lit, make sure the DC power cord
is securely attached to the terminal.
3. If the Power LED is still not lit, plug a small device, such as a
portable radio, into both the power strip or surge protector
and the wall outlet or other power source. If it works, the
power sources are functional. Call customer support for
assistance.
If the LAN LED is lit, proceed to the next troubleshooting step. If
it is not lit, perform the following steps:
1. Check that the Ethernet cable is connected to the terminal
LAN port and to the computer's Ethernet port.
2. If the LAN LED is still not lit, power cycle the terminal by
unplugging the power cord from the power source, waiting
10 seconds, and plugging it back in.
Chapter 4 • Troubleshooting
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