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Hughes 9450 Series User Manual

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Hughes 9450 Series
User Guide
3004128-0001
Revision C
October 30, 2012

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  • Page 1 Hughes 9450 Series User Guide 3004128-0001 Revision C October 30, 2012...
  • Page 2 Copyright © 2012 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 3: Table Of Contents

    Getting Started ............................3 Installing your terminal ..........................3 Terminal LED functionality ........................3 Using the Hughes 9450........................5 Auto start configuration ..........................5 Power up and the connection to the Internet ....................6 Connecting the terminal to the computer ....................7 Connecting by Ethernet ..........................
  • Page 4 General Setup ............................27 IP Address/DHCP Settings ........................28 Nat Mode ............................29 Relay Mode ............................29 Wireless LAN ............................30 Wireless LAN Security ........................31 Telephony ............................33 Security ..............................35 Features ..............................36 Usage Page ............................... 37 Support Page ............................38 Troubleshooting ........................41 Technology Overview .......................44 GPS ................................

  • Page 5: Understanding Safety Alert Messages

    Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages.

  • Page 6: Safety Symbols

    Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock).
  • Page 7 Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean the Terminal. To avoid impaired Terminal performance, please ensure the unit’s antenna is not damaged or...
  • Page 8 Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite Terminal, we suggest you follow these guidelines:...

  • Page 9: Introduction

    Introduction Overview The Hughes Network Systems 9450 Broadband Satellite Terminal is your gateway to global communication. The 9450 terminal allows you to simultaneously send and receive IP packet and circuit-switched data via Ethernet (Power over Ethernet) ports and the Integrated Services Digital Network (ISDN) interfaces over the Inmarsat BGAN satellite network.

  • Page 10: About This User Guide

    When you unpack the Land Mobile Terminal Kit package, you will find the following:  BGAN Land Mobile Tracking Antenna Kit  Hughes 9450 BGAN Satellite Modem Kit Your Service Provider will supply you with a Subscriber Identification Module (SIM) and its PIN, and Satellite Terminal configuration instructions –...

  • Page 11: Minimum System Requirements For Laptop/Pc

    BGAN network. You are then ready to start using voice and broadband services. Installing your terminal Install the Hughes 9450 terminal according to the Installation Guide P/N 3004129 supplied with the terminal. Please refer to the Installation Guide for grounding instructions.
  • Page 12 The 9450 IDU has a four RJ-45 connector with 2 LEDs for each port with the following functions: Green/Red bicolor: Green indicates Link active; Red indicates a power over Ethernet PD device is connected and is being powered by the IDU. When both functions are active, it will appear Orange in color.

  • Page 13: Using The Hughes 9450

    Using the Hughes 9450 Auto start configuration Since the Hughes 9450 terminal is equipped with a tracking antenna, the default configuration for the Hughes 9450 Land Mobile Terminal is as follows:  The Hughes 9450 is configured to automatically register...

  • Page 14: Power Up And The Connection To The Internet

    Power up and the connection to the Internet After power is applied, the Hughes 9450 IDU and Hughes Tracking Antenna will begin their start-up sequence. The tracking antenna will begin its search for the BGAN satellite and the antenna motors may be heard during this time. Note that the tracking antenna must have line of sight to the BGAN satellite.

  • Page 15: Connecting The Terminal To The Computer

    If a device is connected to a port that exceeds the maximum power available, power will not be provided to that port. The existing connections will not be affected.  Using the Hughes 9450 3004128-0001 Revision C...

  • Page 16: Connecting By Wlan

    “Enable” MAC Filtering. You can define up to 10 MAC addresses that are allowed to connect to your WLAN. To determine the MAC address of a PC, go to a DOS prompt and type ipconfig/all.  Using the Hughes 9450 3004128-0001 Revision C...

  • Page 17: Connecting By Isdn

    The 9450 will configure itself to ISDN or RJ-11 mode depending on which type of handset is plugged in first, and will be in this mode thereafter.  Using the Hughes 9450 3004128-0001 Revision C...

  • Page 18: Coverage Map

    Coverage Map The Inmarsat BGAN service is operated with 3 satellites as shown below. The Hughes 9450 terminals will perform best in areas where the elevation angle is 20 degrees or higher. Lower elevation angles increase the probability of signal outages caused by trees, buildings and hilly terrain and may severely impact the usability on the move.

  • Page 19: Using The Web Ui

    Using the Web UI Accessing the Web UI The Hughes UT includes its own internal Web User Interface (UI). To access the web UI, open your favorite Web Browser and type in the internal IP address of the UT e.g.

  • Page 20: Home Page

    Home page The Home page shows the current terminal status and allows you to setup your initial data connection. On the left side of the page is the Status bar. These items are updated automatically when the status of any of these items change.
  • Page 21 Satellite ID Satellite Primary Freq Alternate MHz Longitude I4-F1 Asia 143.5 E 1537.485 1540.825 Pacific I4-F2 Europe, 25.0 E 1537.920 1541.115 Middle East & Africa I4- Americas 98.0 W 1537.070 1540.730 In the middle of the page you will find the following items: Current Connection field allows you to activate data connections for your TE.
  • Page 22  Using the Web UI 3004128-0001 Revision C...

  • Page 23: Connections

    Connections The Connections icon has three configuration areas to select from: Manage Contexts, Automatic Context Activation (ACA), and Manage APN. The following section will review each of these pages. Manage Connections Manage Connections page under the Data tab allows the user to setup and configure PDP contexts (data connection) for any TE that is connected to the UT.

  • Page 24: Automatic Contexts

    connected to the terminal. The page automatically displays entries for all detected devices and these entries can be selected to activate connections for those devices. Service - Select the service that you want by clicking on the down arrow. The drop down list shows all of the different QoS types: standard, streaming 32K, streaming 64K, and streaming 128K.
  • Page 25 any TE that connects via DHCP to the UT (lower part of the web page).  There are also two ways to set the ACA whether you choose Static or DHCP. You can choose whether the context should be activated as soon as the UT detects the device (“ON”), or if the context should only be activated when the TE attempts to send data to the satellite link (“Data”): o “Always ON”: Select ON in the drop down menu...
  • Page 26 If you want to setup additional ranges of addresses, please follow the same instructions as above. You cannot overlap the IP address ranges. If you do, an error message will pop-up telling you that you have an overlap region. Check all of the ranges for overlaps and try again. When you are finished, click on “Apply”...
  • Page 27 To activate this feature, select “On” or “Data” from the drop down list under DHCP Automatic Context section, select the DHCP range of addresses to use if you don’t want to use the default (.101 -.199) and click on “Apply”. The APN will be the default APN configured on the Manage APNs page.
  • Page 28 Once you reboot the terminal, check that the settings took effect. To see if the context has been setup properly, click on the Data tab>Manage Connections Page and this will show you all contexts that have been setup (active or inactive). See screen shot below.

  • Page 29: Manage Apns

    Manage APNs Some SIM cards are provisioned with multiple APNs, so you can use this page to pre-configure those additional APNs if needed. Once the APN is defined, you can select it from the drop down list without having to put in the username and password every time.
  • Page 30 User Name /Password: Some Service Providers require a username and/or password to be used when setting up a connection. This is often required when using Static Global IP addresses assigned by the Service provider. The screenshot above shows the new APN that was added, in the Defined APNs section.

  • Page 31: Sms

    You can manage SMS text messages from the SMS pages which provide a similar function to LaunchPad. You must have a valid Service Center number configured in order to send messages – see the SMS Settings Page. Send/Receive The Send/Receive page allows you to view your Inbox box messages and Compose a new message.

  • Page 32: Saved Drafts

    Saved Drafts The Saved Drafts page allows you to view previously saved messages. After editing a message you can resave (Save) or send the message (Send). You can also compose a message from this page.  Using the Web UI 3004128-0001 Revision C...

  • Page 33: Sent Messages

    Sent Messages The Sent Messages page allows you to view previously sent messages. Again, you may need to periodically delete messages to prevent the SIM from filling up. You can also compose a new message from this page.  Using the Web UI 3004128-0001 Revision C...

  • Page 34: Sms Settings

    SMS Settings On the SMS Settings page you can configure the default settings for messages. You must have a valid Service Center number configured in order to send messages. The default Service Center number is +870772001799. On the Remote SMS Feature section you can enable the unit to receive and act on special remote control SMS messages.

  • Page 35: Settings Page

    Settings page General Setup This page allows the user to configure various parameters of the UT. A description of each item on this page follows: Terminal Startup – The default configuration for the 9450 terminal has Bypass Antenna pointing and Always power on checked and grayed out due to the tracking antenna.

  • Page 36: Ip Address/Dhcp Settings

    Streaming – By enabling this parameter, the user can turn on a timer for inactivity for a streaming QoS that has been set up. The timer is in either seconds or minutes and will tear down a streaming context after X seconds or minutes of inactivity. Emergency Call Numbers: Allows the user to add the emergency call number that is applicable in the part of the world where the terminal is being used, if it is not already defined.

  • Page 37: Nat Mode

    DHCP Server: allows the DHCP server in the UT to be turned on or off by checking the Enable box. DHCP Address Range: This allows the user to set the range of DHCP addresses that are given out by the UT to any connected Lease Time when idle: Idle-mode DHCP Lease Time refers to the DHCP lease time when the UT is not connected to the network.

  • Page 38: Wireless Lan

    server in the UT will NACK the next DHCP lease renewal from the TE and assign the global IP address assigned by the network. The local IP connection will be torn down and reestablished as the IP address changes. Similarly, when the context is deactivated the DHCP server will NACK the lease renewal and then reassign the original private IP address.

  • Page 39: Wireless Lan Security

    The Wireless LAN Security is controlled on a separate web page – WLAN Security. If you have not previously used the terminal’s WLAN interface, it has to first be enabled from this page using a computer connected to the terminal using an Ethernet connection. Once WLAN is enabled/configured, TEs can connect to the terminal wirelessly.
  • Page 40 Mac Address Filtering Check the box to “Enable MAC Address Filtering” If any TE is already connected to the terminal wirelessly, the MAC address of that TE will be detected and show up in the “Add a Detected Device” field. To add the detected MAC address, click on the address to highlight it and then click Add.

  • Page 41: Telephony

    Telephony You can establish ISDN data communication by connecting your ISDN equipment directly to the BGAN Terminal’s ISDN port with an ISDN cable (which is the same as the Ethernet cable). The Telephony page allows you to activate 40V power sourcing on the ISDN interface, and configure Device MSN Settings.
  • Page 42 Device MSN Settings - Voice/FAX Devices Standard Voice: By default, MSN 1 is used for standard voice (speech). To receive incoming calls, you must program the same MSN into your ISDN handset connected to the ISDN port. Premium Voice/Fax (3.1 kHz Audio): By default, MSN 2 is used for 3.1 KHz Audio.

  • Page 43: Security

    Security You can configure three separate security settings on this page: 1) SIM PIN, 2) Phone to SIM PIN, and 3) Administration Password. SIM PIN – this is a four digit field can be Enabled and configured by the user to secure the terminal against unwanted use.

  • Page 44: Features

    Features You can enable special features from this page. SMS Remote Management allows the unit to receive and act on special remote control SMS messages. Before this feature can be used you must obtain the feature activation code from your service provider and activate the feature by entering the UT specific code in the Feature Activation Code field.

  • Page 45: Usage Page

    Usage Page This web page provides an estimate of the amount of Packet Switched data that was sent and received, along with time spent on streaming connections and CS calls. The data is broken up into two types: Trip Usage Statistics: The trip counter is similar to the trip counter on your vehicle.

  • Page 46: Support Page

    Support Page This web page allows you to display technical and support information about the terminal and retrieve logs.  Using the Web UI 3004128-0001 Revision C...
  • Page 47 Support and Information Terminal Information Model: this displays the UT model number. Class: this indicates the UT Class, such as Class 11 for a land mobile terminal or Class 10 for high gain land mobile terminal. IMEI: This displays the IMEI (serial) number of the Software Version: This displays the current version of software that is running on the UT.
  • Page 48 Circuit Log These files can be e-mailed to Hughes directly for fault analysis if the user experiences any problems. Reset Terminal to Factory Defaults: Clicking the “Restore To Defaults” button will restore the UT back to the factory default settings and delete any of the user parameters that have been set-up in the UT.

  • Page 49: Troubleshooting

    Troubleshooting Problem Possible Cause Possible Solution Terminal will not turn on Power switch not on Check the power switch is in the ON position and LED is on No ignition sense Check positive voltage is applied to the ignition sense pin of the power connector Fuse is blown Remove fuse and check.
  • Page 50 Problem Possible Cause Possible Solution Terminal will not accept The MSN programmed into the ISDN device Ensure the appropriate incoming ISDN calls does not match the MSN programmed into the MSN is programmed into terminal the ISDN device, see User Guide Ensure the appropriate MSN is programmed into the terminal, see ISDN...
  • Page 51 Problem Possible Cause Possible Solution Terminal’s location limits visibility of 3 or more Terminal does not obtain a Move the vehicle / GPS fix GPS satellites. terminal to a location where there are few obstructions such as trees or tall buildings, so that as much as possible of the sky is visible.

  • Page 52: Technology Overview

    Technology Overview The Global Positioning System (GPS) uses 24 orbital satellites to determine the position of the Terminal anywhere on the globe. Obtaining a GPS Fix In normal operation, a GPS receiver, such as that built in to the Tracking Antenna, needs to be able to receive signals from at least four satellites so that it can then calculate a latitude, a longitude and an altitude –...

  • Page 53: Gps And Bgan Registration

    GPS and BGAN Registration BGAN uses the accurate position and timing information obtained from GPS to help ensure efficient registration of a BGAN Terminal with the BGAN network. ISDN The Satellite Terminal provides an ISDN (Integrated Services Digital Network) interface to connect devices for Circuit Switched voice and data services.
  • Page 54 1. After registration with the network, the user activates a PDP Context using an application on the computer or Terminal, and requests sufficient radio resources (that is, power and bandwidth) to support the context activation procedure. 2. Once the resources are allocated, the Terminal sends the Activate PDP Context request to the Core Network.

  • Page 55: Technical Specifications

    Technical Specifications Terminal C11 Antenna Weight 2.3 Kg 2.0 Kg Dimensions 46mm x 281mm x 234mm Ø252mm x 119mm 95% RH at +40˚C Humidity 95% RH at +40° C -25˚C to +55˚C operating Temperature -25° C to +55° C operating -25˚C to +80˚C storage -25°...

  • Page 56: Declaration Of Conformity

    Declaration of Conformity Hughes Network Systems (manufacturer’s name ) 9605 Scranton Road, Suite 500, San Diego, CA 92121, USA (address) declare under our sole responsibility that the product Land Mobile BGAN Terminal, Model 9450 (detailed description of product including name, type, model and supplementary information such...

  • Page 57: Fcc Compliance

    The technical documentation relevant to the above equipment will be held at: Hughes Network Systems, 9605 Scranton Road, Suite 500, San Diego, CA 92121, USA (name and address of EU representative) Bill Lindsay (name) Senior Engineering Program Director (title) September 29, 2010...

  • Page 58: Eu Weee (Waste Electrical And Electronic Equipment) Directives

    Unless otherwise noted, all products, assemblies, and sub- assemblies manufactured by Hughes and its sub-contractors will be compliant with this directive and any subsequent revisions or amendments. EU WEEE (Waste Electrical and Electronic Equipment) Directives The European Union (EU) directive on waste electrical and electronic equipment mandates recycling of electrical and electronic equipment throughout the EU by August 13, 2005.

  • Page 59: Glossary

    Glossary APN: An Access Point Name (APN) provides access to an external network. By default, the SIM Card in your terminal is configured with the APN of your Service Provider. You may want to configure further APN’s if you have arranged with your Service Provider to use more than one SIM Card.
  • Page 60 IP Address: An Internet Protocol address, or IP address, is a number that uniquely identifies the computer accessible over a TCP/IP-based LAN or the Internet that is sending or receiving information. An IP address is a 32-bit numeric address written as four numbers, separated by periods and each number is between 0 and 255.
  • Page 61 Flow Template allows multiple PDP Contexts to be associated with the same PDP address. UT (User Terminal): The user terminal is the BGAN modem device, i.e. the Hughes 9450. SIM Card: Your BGAN Service Provider supplies you with a Universal Mobile Telecommunications System Subscriber SIM (SIM) Card.

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