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LAN LED is illuminated
If the LAN LED stays
Chapter 4 • Troubleshooting
40
1035978-0001 Revision A
3. If the LAN LED is still not lit, check the Windows Device
Manager to see if your computer's NIC is installed correctly.
a. In Windows 2000, for example, right-click
on the desktop and choose
Device Manager
installed on the computer.
b. If the NIC is not properly installed, a red X appears next to
its listing. Troubleshoot the NIC installation using the
manufacturer's instructions and Windows documentation.
If the My Computer icon is not available, click
Settings → Control Panel
Computer Management → System Tools → Device
Manager
4. If the LAN LED is still not lit after fixing any NIC problems,
check the terminal's back panel LEDs.
a. If the Orange LED is lit and the front panel LAN LED is
NOT, contact Technical Support for further assistance.
b. If both the Orange LED and the front panel LAN LED are
not lit, check all network equipment that connects the
computer with the terminal, including the computer's
Ethernet card, Ethernet cable(s) and any switch or hub.
Swap out one or more of the items to isolate the problem.
c. If all the equipment seems alright, power cycle the
terminal by unplugging the power cord from the power
source, waiting 10 seconds, and plugging it back in. If this
doesn't solve the issue, refer to the vendor that supplied the
network equipment.
5. If the LAN LED is still not lit, try connecting the terminal to
another computer. If the Power and LAN LEDs are lit, the
problem is with your computer. If they are not lit, contact
customer support.
If the LAN LED is lit, disconnect the Ethernet cable. The LAN
LED either stays illuminated or dims. Follow the appropriate
instructions below.
If the LAN LED stays lit, power cycle both the terminal and the
illuminated
computer by unplugging the power cords from the power strip or
surge protector, waiting 10 seconds, and plugging them back in.
Do not reconnect the Ethernet cable.
If the LAN LED is illuminated after the terminal powers back on,
call customer support.
Properties
. A screen appears listing all the devices
→
Administrative Tools →
.
My Computer
→
Hardware →
→
Start
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